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Business Profile

Hospital

Sunrise Hospital & Medical Center

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 6 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau,I am writing to express my dissatisfaction and dismay with the recent service my child and I experienced at Sunrise Hospital Pediatrics on December 16, 2024. As a veteran and an employee of the **, I find the EXORBITANT charges for a brief emergency room visit-less than 2 hour in duration ( waiting for the x-ray to be read)-with no treatment, and only a chest x-ray performed, to be UNACCEPTABLE.The mother of my child paid $160 even before any physician have seen and attended to my child. I have been paying significant premiums for the health insurance I provide my son ******** *******. I was shocked to receive another bill amounting to $212.16, this seemed disproportionate to the services rendered. My health insurance already paid $1,860.80 to Sunrise Hospital. The total amount that was paid was already $2,020.80. The lack of transparency regarding the cost structure and the inadequate justification for such high charges leave me deeply disappointed and concerned. My son rarely gets sick, I was scared for his life that was why I brought him to the emergency room that day. Overcharging a working veteran like me seems to be unjust and unfair. I have given my life to defend this country during and after the September 11 event. Enduring Freedom and at the Battle of ******** with 1st Battalion 3rd Marine Divsion as a Navy Hospital ********************** Force). Until now, I am working so that I will not be a burden to my ************************** I have very limited money so this extra bill for $212.16 maybe a small amount for other people but it is a SIGNIFICANT amount for **** seek your assistance in addressing this matter to ensure that the hospital's billing practices are fair, transparent, and aligned with the quality of care provided. Please eliminate this additional charge of $212.16.Thank you for your attention to this issue. I hope for a prompt resolution regarding this matter.Sincerely yours,**** *******

    Business Response

    Date: 01/31/2025

    Based on the patient's insurance, there was a co-insurance of $465.20. The patient did pay $160.00 at the time of service, and there was a $93.04 adjustment. The patient owes a balance of $212.16 based on their insurance. The patient can call our client billing line at ************ to discuss a payment plan. 

    Customer Answer

    Date: 01/31/2025

     
    Complaint: 22877574

    I am rejecting this response because: the bill is outrageously expensive. I would like to kindly ask to reduce the remaining bill if not totally eliminate it. The total amount paid by my insurance and me totaled to $2020.80. The only procedure that was done was x-ray and consultation (paid separately).

    Please kindly reconsider.

    Sincerely,

    **** *******

    Business Response

    Date: 02/03/2025

    We are not able to offer elimination of the bill as services were rendered. Please follow up with the billing department to discuss payment plan options. 

  • Initial Complaint

    Date:01/08/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in September 2022 I was visiting ********* and got extremely sick to the point of hospitalization in the emergency room. Upon entering, I attempted to give my insurance number as well as my federal passport ID. I was told they were unable to accept my insurance number and my federal ID. They needed some thing with an address on it and my Social Security. at the time I was only *************************************************************** they cannot take a federal ID. In addition I have provided all legal documents to verify my identity. My insurance acknowledged they paid a bill and now 12 months later after I can no longer file a claim they are stating that I owe money. This is a scam and fraud.

    Business Response

    Date: 01/29/2024

    In review of your account at *********************************************, we attempted to verify the insurance information provided multiple times and we were unable to confirm active insurance coverage. At this time we are unable to bill the insurance provided due to not being able to confirm active coverage. You are welcome to call our customer service and work on a settlement in full for this account due to the balancing still being owed. In review of the bill that was attached to this complaint, the bill attached is not for Sunrise Hospital. If you have any further questions please call ************.

    Customer Answer

    Date: 01/30/2024

     
    Complaint: 21106392

    I am rejecting this response because: this is not an adequate response I provided your hospital with  BOTH my ******************* and ******************* information I have been a member of ****** for the last 20 years. There is no way that my information was expired when I did a follow up appointment with my doctor after services. I explained to your staff that I was simply a visitor in ******************* when I provided them with both of my information medical numbers to which they REJECTED accepting. Before I was even billed for anything, they required me to give my social and a physical ID Rather than accepting my medical insurance. Upon trying to get this resolved with your staff I also provided them with ******************* information, and you saying that one of the billing items was not from you. Thats what the worker provided. And now all of a sudden I can reach out to Better Business Bureau and I can start getting letters and emails from Sunrise. Odd.

    Sincerely,

    *****************************

    Business Response

    Date: 02/12/2024

    After further conversations with ****** we were able to find the correct ID number for your insurance plan and confirmed that the insurance was active in September 2022. We are in the process of updating your account and rebilling your insurance for the Sunrise Hospital visit. If you have any further concerns please reach out to our billing office ************ or ************. Thank you for your patience as we correct your account and bill your insurance.

  • Initial Complaint

    Date:11/21/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a patient at Sunrise Hospital in March. According to my insurance ********* and Aetna) explanations, the amount I owe to this hospital is zero. The billing department of that hospital has decided that I still owe $199.00 and has turned the issue over to a debt collector (Medicredit). I have been repeatedly hassled with phone calls asking me to pay an amount which I believe is in error. I have repeatedly asked for an explanation as to why they do not agree with the explanations from insurance and have mailed copies of my insurance statements to both Sunrise and Medicredit. Today I tried to get some explanation of this charge from Sunrise billing. I was rudely transferred to Medicredit and was told that they never received any documentation from me! I want Sunrise Hospital to either agree with ******** (as they should) or explain why I owe them $199.00. Thank you.

    Business Response

    Date: 11/30/2023

    Sunrise Hospital has reviewed your concern and agrees with your insurance that your patient balance is $0. Your account has been removed from collections and has been updated to reflect a $0 balance. If you would like a zero balance statement or have any other concerns you are welcome to reach out to *************************, Patient Access Director, at ************. Thank you

    Customer Answer

    Date: 12/01/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Thank you for your help in finally reaching a resolution with my problem with this business. 

    Sincerely,

    *********************

Sunrise Hospital & Medical Center is NOT a BBB Accredited Business.

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