Business ProfileforEl Cortez Hotel

Hi, On 27th April 2024, I booked a hotel room via Priceline for 4 nights - 27th April to 1st May for 2 adults and a 3 year old kid in *********. I used one of their express deals where they assign you a one of the three hotels. I paid $407.60 and was fine with any of the hotels in the area. But after completing the payment, I received an email that the hotel assigned was El Cortez and it is adult only. The receipt shows that the booking was made for 2 adults, while I clearly searched for 2 adults and a 3 year old kid, so I expect to be booked in an establishment that will take the entire party. I called the hotel and explained the situation and checked if they would make an exception and let us stay at the hotel. But they denied our request and did not check us in. Since then, I contacted Priceline few times to get a refund, initially they said they are working with hotel partner, but recently they rejected the request to refund. To resolve this in good faith, I tried contacting Priceline again but they rejected my requests. I paid $407.60 and received no services for it. Priceline is rejecting the request citing that the hotel partner is not refunding it. Could you please help me get a refund? I paid $407.60 and didnt get to stay in the hotel or receive any services for it, this is a steep price while I am trying to find cheaper options to save money. Any help here will be highly appreciated.