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          Sam's Town Hotel & Casino has 1 locations, listed below.

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            Business ProfileSam's Town Hotel & Casino

            Hotels
            BBB accredited business

            Contact Information

            5111 Boulder Hwy

            Las Vegas, NV 89122-6001

            Get Directions
            Visit Website
            (702) 456-7777

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            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/1/1980

            Years in Business: 45

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            5111 Boulder Hwy, Las Vegas, NV 89122-6001
            BBB File Opened:
            4/1/1980
            Years in Business:
            45
            Business Started:
            4/1/1979
            Business Started Locally:
            4/1/1979
            Accredited Since:
            4/1/1980
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Contact Information

            Customer Contact

            • Mr. Mike Garms, General Manager
            • Mr. Patrick Fitzgerald, Marketing Director
            • Ms. Mia Hoffman, Marketing Director
            Additional Contact Information

            Fax Numbers

            • (702) 454-8060
              Primary Fax

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Traveling soon? Shop smart when booking a hotel room

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/16/2021

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I stayed at this hotel on Saturday 9/11/21 thru 9/13/21. On the very first night my husband and I got ready for bed and as I was getting in the bed and proceeding to pull the sheet and blanket on me right after I did that I noticed a red stain. I taketh maybe a female period cycle stain. I panicked something terrible with all the Covid concerns going on and to see that right away freaked me out. I called down to front desk right away to make complaint they sent up the head supervisor from housekeeping to change sheet and she took a picture of it and so did I. I believe her name was Anna. She had no words other than an apology. By then my whole night and 2nd night was very uncomfortable. Not to mention A/C wasn't working properly, shower had low pressure water, just a very uncomfortable 2 nights. I complaint again when I checked and nothing was offered and I wouldn't want nobody else to go through what my husband and I went through.
            Read More

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Janika R

            06/20/2024

            When I tell you this Place & Sam’s town Security is So unprofessional So Multiple Cars Got broken into My car was one of them. When I tell you security was so nonchalant about the situation one of the security guards made a racial comment about if we were white they would be quick to help us. I feel like the only reason why they ended up trying to help us and calling the police is because my fiancé got a loud because they was acting like they didn’t care until the saw an angry BLACK MAN because at first it was nothing they can do. It was multiple cars and they didn’t care. This is out of line and unprofessional I need Corporate to reach out ASAP. The Casino itself says we’re not responsible for any damage property OK who owns the parking lot then? Have them reach out to me. The fact that you can Harass a black man walking to his Harass him for talking on the phone outside but don’t see anyone destroying people property on you property if you’re black don’t stay here I guess the prefer white only.
            Read 2 More Customer Reviews

            Local BBB

            BBB of Southern Nevada, Inc.

            More Info on Local BBB

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