ComplaintsforNCH

• Initial Complaint

  02/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I used ************ as recommended by my course provider, Tradeway to help setup my LLC for my trading journey. I paid them $1300 for the Premier LLC package to help facilitate this process. This includes:A welcome call Filing of EIN Receive LLC documents Walk-through sessions Call with my business specialist It was also mentioned in my initial call that *** will be available to support and to answer any questions I may have and this is where I have an issue with the company. I am very new to this thing and I trusted *** to be reachable and available and to provide the proper guidance. However, after I did not proceed to submit a foreign filing for my LLC since I wouldn't be using it yet. It became extremely hard to reach anyone at the business. ************************************* is my Executive Corporate Analyst. I usually contact him via email and it would take a couple of follow *** to receive a response. I also work with *****'s assistant, *************************** whom I left several voicemails and emails to no avail. I even scheduled a penciled appointment with ***** only for it to be canceled a few days before. The only time I was able to reach them is when I contacted their general customer service number. When I spoke to Jazzmen, she barely gave me information that I needed particularly regarding reporting my LLC to FinCEN. When I asked where or how to file a report, she said to "just ****** it". It's disappointing that I spent my hard earned money only to deal with people who probably do not want to work with me. It's as-if I am being discriminated now after I declined to pursue foreign filing.

  

  Business response

  02/05/2024

  NCH prides itself in providing a great client experience.
  
  We look forward to speaking with ********** to resolve his request to his full satisfaction.

  Customer response

  02/14/2024

   
  Better Business Bureau:
  
  *********************** stepped in on behalf of *** and has provided excellent response to complaint ID ********. Although I wouldn't recommend *** to my friends and family after this ordeal, I accept this resolution provided by ****.  
  
  Sincerely,
  
  *******************

• Initial Complaint

  07/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On December 19, 2022, I paid $1,322 for the Premier LLC Package ******* sold by NCH. The marketing material for "*********** Package - *******? states that it includes Unlimited Premier Client Support for 1 Year including "Unlimited access to your Business Specialist. Call us anytime with questions or concerns regarding your business, such as: taxes, payroll, business credit, business plan, legal business services, estate planning and more."On June 23, 2023, I sent an email with a tax question regarding my business. Later the same day, an NCH employee called to say that because my question was regarding taxes, they could not help and that I needed to ask my CPA. Despite advertising that they would provide "Premier Client Support" regarding taxes, they failed to provide that service when it was requested.On June 23, 2023, I emailed NCH client services ********************************************** to express my disappointment with the company. I did not receive a response. On June 26, 2023, I emailed NCH client services to request a refund for $1,322 for non-performance or false advertising. As of July 1, 2023, I have not received a response.

  

  Business response

  07/07/2023

  NCH is committed to serving our clients, that is why we reached out immediately to understand and address our clients statement.
  
  As a service provider our goal is to listen carefully to provide a great client experience.
  
  We have reached out to ****, because we value his feedback, unfortunately we have not heard back from him.
  
  NCH will continue to reach out via phone and email.

  

  Business response

  07/13/2023

  BBB Team,

   

  I would like to update my response since I have contacted the client and provided a resolution:

   

  NCH takes pride in serving our clients because we care!

   

  We immediately reached out to resolve our clients detailed tax questions and provided a tax consultation at no cost to him.

   

  NCH will also cover, as a courtesy, our clients **** Registered Agent and annual state renewal fees.

   

  NCH understands that great customer service matters when theres a customer service issue. That is why we moved quickly to address our clients needs to ensure a great client experience.

   

  We have satisfied our clients request and look forward to providing him many years of service.

   

  In addition, attached are email communications including a recording of our follow up call that the client has had with our team to help resolve the concern.

   

  Let me know if you have any questions or concerns.

   

  Thank you,

  ***********************
  Marketing Specialist
  **********************
  www.nchinc.com 

  Customer response

  07/13/2023

  Complaint: 20263341
  
  I was offered the opportunity to provide my tax-related questions. I submitted those questions on July 7, 2023, as indicated in the attachment previously provided by NCH and included here.
  
  I am still expecting a response, however since it was indicated on my behalf by NCH that "We have satisfied our clients request," I am submitting this to reject the response, because at this time I have not yet received a response to my questions.
  
  Sincerely,
  
  *******************

  

  Business response

  07/28/2023

  NCH is committed to serving our clients, that is why we reached out immediately to understand and address our clients statement.
  
  Our CPA partners have reached out to **** to provide detailed answers to all of his tax questions and NCH followed-up with **** to ensure his satisfaction.
  
  We encourage **** to reach out to us with any future questions. NCH believes in building long-term business relationships with our clients because we care!

  Customer response

  07/31/2023

  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me.
  

• Initial Complaint

  01/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  NCH **** aka Nevada Headquarters **** is among the most corrupt businesses. Falsely promised me, if I paid them to start an ***, I'd have access to "Free lifetime business support, coaching, advice." I paid them thousands, all of which has been wasted, because of their lies & manipulation. Initially I spoke with *****, who assured me the *** package was "Absolutely all-inclusive with no hidden charges & no other fees to ever worry about." However, those were all LIES. Turns out after I paid for an ***, I had to pay thousands more for many other associated costs. AND I NEVER RECEIVED THE ADVICE, COACHING OR SUPPORT. Once they get your money, YOU NEVER GET THEM ON THE ***** ANYMORE. THEY NEVER RESPOND TO EMAILS, TEXTS, CALLS. THEY COMPLETELY IGNORE YOU. Every time I tried calling them, I had to repeatedly leave messages, yell, ***, yell again, for ************ just to get a call back. Then they completely shut me out & are ignored me. (They mistakenly think the chargeback window is closed, so supposedly I can't get my money from the bank--Oh they think WRONG).If you, like me, have been another unwitting victim of this SCAM business & manipulative staff, immediatly call your bank & file a fraud chargeback of all of the money you've paid them. Laws in all 50 states guarantee if a business does not fulfill any part of their services, then they've violated the verbal service agreement & so you get ALL of your monies paid to the business.Also, I'll post about this business & name every staff involved, on Rip Off Report Dot Com, Who Scammed You Dot Com, ****** Consumer Dot Com, Trust Pilot Dot Com. These are most prominent sites, where NO post is ever deleted. Moreover, when prospective customers do internet search of this shady company, these sites show up on the first page of every search engine.I'm doing it to help future prospective customers & to save them from costly mistakes & for them to spend their money on the many better & more honest companies out there.

  

  Business response

  01/20/2023

  NCH takes pride in serving our clients because we care!
  
  Executive management spoke with ****************** to being notified of the BBB complaint. A full refund of services has been processed per ******* request and a follow up email was placed confirming the refund amount to our client.
  
  NCH knows that great customer service matters when theres a customer service issue or concern.  That is why we moved quickly to address our clients needs and expedited the refund process to ensure a great client experience. 

  Customer response

  01/23/2023

   
  Complaint: 18866840
  
  I am rejecting this response because:

  Yes, management did speak with me (AFTER I'd already filed this complaint. However, the individual who spoke with me THREATENED to dissolve my business. I REPEATEDLY (VIA RECORDED STATEMENT, WHICH I DID INFORM HIM OF) TOLD HIM THAT IN NO MANNER, WHATSOEVER, DID I EVER AUTHORIZE, AGREE, OR IMPLY THAT HE OR ANY OTHER PERSON OR ENTITY WAS ALLOWED TO TOUCH, MODIFY, ALTER, DISSOLVE, MAKE ANY CHANGE TO ME BUSINESS IN ANY PART, FOR ANY REASON. However, he seemed very snide about the matter and untrustworthy. He was not receptive. I have followed up with over 6 emails to the "legal department," as well. Therefore, EVERYTHING HAS BEEN FULLY RECORDED, DOCUMENTED, AND WITNESSED BY THE TWO PEOPLE WHO WERE WITH ME DURING THE ***** CONVERSATION WITH HIM.
  
  Sincerely,
  
  *********

  

  Business response

  02/22/2023

  NCH refunded our client the full amount of the entity purchased and the Manager Trust, for a total of $2,116.95.
  
  In addition, her LLC remains active in the state of Nevada.
  
  NCH is here to serve and welcomes any additional questions that ****** has regarding the refund or her active entity.  

  Customer response

  02/23/2023

   
  Complaint: 18866840
  
  I am rejecting this response because:
  
  Notice they stated that it's active in Nevada--BUT IT IS ALSO SUPPOSED TO BE ACTIVELY FILED IN **********, AS WELL.

  It was previously filed in **********, so where is it now?

  

  Business response

  03/01/2023

  Our clients entity is active in the state of Nevada, foreign registered in ********** and active in ********** as of 10/25/2022.
  
  NCH values your time and feedback, so please reach out to ** if you have any additional questions. 
  

• Initial Complaint

  01/03/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  10/20/2022: ********************* from NCH told me that I can save 2022 (!) taxes by starting a Nevada LLC and then backdating the **election to the beginning of 2022. It sounded strange that this would be possible, but I made the (wrong) assumption that NCH would know since they are in the business of establishing LLC's. ***** took my credit card and charged me $1,322.11/7/2022: *********************** informed me that backdating of course is not possible, but that I would still save substantially save in taxes by simply choosing the **election starting in 2023. We then cancelled the ** LLC and kept the existing CA LLC. ***** said NCH would take care of all the required changes including accounting for the **election. Again, I made the wrong assumption that NCH would know about this better than myself. ***** took my credit card again and charged me another $275 for this service taking the previous $1,322 into account.11/12/2022: I had a meeting with an accountant who gave me the entire picture, not just one aspect of it, and of course, it turned out that there is no significant difference in the total tax bill between **election and straight through LLC. NCH gave me bad advise again.11/16/2022: I pointed out my findings in an email to ***********************, and his response was to talk to a NCH accountant for further clarification. It was ***** who sold me on this concept and I would have expected him to answer all my questions, but his response only indicated that he doesn't have the expertise.11/16/2022: I followed up with further questions and also asked for a full refund, but no response 11/22/2022: I followed up again via email and asked for a refund, but no response.12/11/2022: I followed up again via email, but no response. A full refund should easily be justifiable, because NCH gave bad advise twice and has not started work on the **election and accounting changes yet.

  

  Business response

  01/11/2023

  NCH takes pride in serving our clients because we care!.  We know it is important to understand the needs of our clients so that we may provide a great client experience.
  
  NCH looks forward to addressing and resolving ************** concerns, to the full satisfaction of our client

• Initial Complaint

  04/12/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  There is a problem with NCH because they are refusing to proceed with providing services for the newly developed LLC and money paid to them to begin a personal trust fund which has not started because they are saying their accounting department never received funds returned to them from my bank *****. ***** has provided proof that NCH has received funds that were reversed back into their account since January 5, 2022. I sent a certified letter on March 23, 2022, requesting the return of $ 1,841.95 of my trust payment paid in full on November 3, 2021. I have not received a response as of today. Since the trust is still in the draft phase, I no longer wish to do business with them because of incompetency and mismanagement of funds paid in full.

  

  Business response

  08/08/2022

  Business Response /* (1000, 5, 2022/04/13) */ NCH is committed to our clients because we care! We are currently working with Ms. ******* to address her concern to the full satisfaction of her request. Consumer Response /* (2000, 7, 2022/04/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) NCH worked diligently to resolve this issue. I am satisfied. Thank you.

• Initial Complaint

  08/27/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  In March of 2020, I purchased services from Nevada Corporate Headquarters ("NCH") to set up 1 LLC, and the "Solo-K Self Directed package". The latter included the setup of an LLC and a custodian account with *************. Part of their services included education and also keeping me in Compliance. This complaint is regarding the second service. I paid for this service $3,997. The setup took about 2 months to "complete". On the anniversary (5/2021), I discovered another vendor that could do the same work for a fraction of the cost. Once I started the process of transferring to the new custodian/vendor, I discovered the current custodian had not created an important document called "the 401k adoption agreement" and without it, there is no 401k plan. The company that I paid to keep me in compliance had me operating out of compliance for a whole year. Both companies blamed each other, NCH stopped responding. I am requesting a refund for half the fees paid since they did 1/2 of the work.

  

  Business response

  04/04/2022

  Business Response /* (1000, 8, 2021/09/16) */ NCH prides itself in providing a great client experience! We are committed to the success of our clients because we care! We have reached out numerous times to our client to address his concern. Mr. ******* clearly states that his complaint is regarding the custodian of his 401K, not with NCH. We understand he has since moved to a new 401K Custodian and is no longer with his former Custodian. NCH appreciates Mr. ********* business, and we will do everything to support him. We look forward to speaking to him to support his requests. Consumer Response /* (3000, 10, 2021/09/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) My complaint is not with the custodian as stated by NCH. I did not select the custodian NCH did. I paid NCH to set up my solo 401k not the custodian. NCH was responsable to make sure all parts of the plan were set up in compliance. NCH did not fulfill its role by not doing the proper oversight over the custodian. When I discovered I was not in compliance both companies started blaming each other and NCH stopped responding. Business Response /* (4000, 12, 2021/09/20) */ Mr. ********* business is very important to us! NCH looks forward to addressing and resolving all questions and concerns, to the full satisfaction of our client. Consumer Response /* (2000, 19, 2021/10/04) */ NCH contacted me and John B was able to facility a resolution. I received what I asked for and he also facilitated the reimbursement of the fees the custodian has withheld from me. Thank you!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩