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Business Profile

Searchers of Records

Persopo.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 54 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/15/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Since April 2023, ******* has been billing monthly me for a service I used once. They've charged me $19.93 for 18 months. I've tried calling multiple times, pressing each of the three options offered. No one answers when I press 1, or when I press 2 or when I press 3.After holding for a long time, I've been disconnected. I can find no way to cancel on their website.They suggest emailing ******************** but I see from other complaints that the company has not responded to email contact either.Since I see that you can only go back 12 months, can you obtain a refund for me for $239.16?I think this company should be stopped!!!!! It's a scam.

  • Initial Complaint

    Date:08/15/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged for this service. I do not use it. I want to cancel the subscription. I can not get a hold of anyone by phone. They do not answer their emails. There is no way to cancel on website. I just want the charges to stop coming out of my account. Please make it stop. $ 20 a month has been coming out of my account for many months now

  • Initial Complaint

    Date:06/10/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This appeared on my bank statement today (electronic notification), and It states it is a monthly fee. I have had no contact with this company, ever. This is clearly a scam. I tried to stop payment at my bank, and was told that I had to contact the company by phone to handle it. When I did, I was placed on hold for 2 hours. I want this payment to stop.

  • Initial Complaint

    Date:05/03/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to call Persopo for 9-months to cancel my membership and I press number 3 to cancel my membership and just sit on hold. I have tried different times of the day and I still sit on hold. I just want my membership canceled.

  • Initial Complaint

    Date:04/15/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had recently noticed an odd charge on my bank account and contacted my bank to dispute the charges after further review she told me this ahs been going on since February 6th, 2023 and they can only dipute the last 60 days. I asked the rep is there a way I can recover the rest of the money, she said a good place to start is wit the BBB.

  • Initial Complaint

    Date:11/13/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    There have been 16 unauthorized withdrawals from my account, with previous requests for refund yet no response Attempts to call but impossible to contact Total unauthorized charges $318.88 It's like I can't stop the theft

    Business Response

    Date: 01/08/2024

    Thank you for bringing this issue to our attention. We apologize for any inconvenience. We would like to remind you that the reason you have been billed is due to your purchase of a recurring service. We will be refunding the maximum amount our system allows back to your account. This will be five months of billing. Be advised that for any further amount, you will need to contact your banking institution. You will receive an email confirmation of this refund when its submitted. Thank you for your concern. 

    Business Response

    Date: 01/08/2024

    We have checked our records and found no account matching the information provided:

    *************************
    ***************************

    Please provide the information used to create the account, or contact ******************* to provide it and have an agent take care of you. They can also perform a search using information from the card used for the purchase if necessary. We would not recommend providing that information here, through a third party. Thank you and we look forward to resolving your issue. 

  • Initial Complaint

    Date:10/23/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a usage of this service in 2021 but did not clearly understand I was signing up for a monthly subscription. I thought this was a one time charge. I did not use this service even 1 time in 2+ years after the initial report I received (which was not that helpful). When I went to Persopo.com I was unable to cancel my subscription so I had to call. The first time I called I could not get through and tried calling multiple times during business hours. Tried again in Oct and spoke to an agent and I requested a partial refund for at least 1 year of the subscription (as it has been being paid for 2 years completely unused) as I have clearly not used the service. They refused. Requesting a refund of at least 1 year ($240) for 2 years ($480) of a completely unused subscription.

    Business Response

    Date: 11/13/2023

    Thank you for bringing this issue to our attention. After reviewing this account, we see that you previously stated that you canceled your account some time ago. Unfortunately, that was not the case. As you were previously advised, we have issued the maximum allowable refunds for this account and cancelled future billing. If you require further refunds, please contact your banking institution for further assistance. 

    Customer Answer

    Date: 11/13/2023

     
    Complaint: 20761606

    I am rejecting this response because:

    I am not stating that I cancel the service earlier.  I am stating that I only used the service 1 time, did not understand I was signing for a monthly subscription and did not use it for over 2+ years.  I am requesting a refund for 1 year of the 2 years of unused services.  


    Sincerely,

    ***************************

  • Initial Complaint

    Date:09/20/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Persopo on 8/14/2023 with an Opt Out request to remove my information from their web site. I never received an email reply confirmation with a ticket number. I continued to check the site and completed additional Opt out requests but my opt out requests are never completed. I emailed them 4 or 5 times but they do not respond and do not follow through on Opt out requests. The last time I contacted them was an email on 8/29/2023 through your website (BBB). They will not resolve over the phone, all they say is it will take 10 - 20 business days (it is now past that time) to complete the removal request which is ridiculous. I checked the site again today and my information still has not been removed. Other sites have removed information in 48 hours or less. I want my information removed from their site ASAP. I saw that other people filed complaints with you so I felt I had no other option than to do the same. Thank you for your attention to this matter.

    Customer Answer

    Date: 09/20/2023

    Good day

    Thank you for the quick response.  I just received an email response from Persopo, what a coincidence.  They gave me a ticket number ****** and stated they are working on my request.  They also gave me a phone number to contact them.  Not sure why this process took so long from the beginning.  I will notify you with any additional updates.  Thank you again.  

    Customer Answer

    Date: 09/20/2023

    Status update

    ******* contacted me, my information has been deleted.  Thank you for your assistance in this matter.  I wish it had not taken as long as it did or gotten to this point to accomplish the opt out removal.  

    Thank you

     

     

  • Initial Complaint

    Date:09/05/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I asked ******* to remove my personal information multiple times, as early as 2018 and as recently as 2023. I emailed ******************* as instructed. Both ****** and ****** of ******* claimed that they "completed my request to Opt Out." Not true! My personal information is still on the website, exactly as it has been for years. I am escalating to my legislators' offices for advice if BBB does not work. Requests ****** and 315532.Persopo violates people's rights to privacy.

    Business Response

    Date: 10/19/2023

    Thank you for your concern and bringing this issue to our attention. We have forwarded this information to the relevant departments and will have your information removed. ***** stated that you entered a previous request and were notified your information was removed. Please, keep in mind that if further information is supplied by other relevant government agencies, that information *** have reappeared. We apologize for this inconvenience. Please allow 24 to 48 business hours for this removal action to be completed. When searching for this information to verify its removal, be sure to delete any temporary files or cookies and restart your browser, as that *** be another reason for the information not appearing to be removed. Again, thank you for bringing this to our attention.

    Customer Answer

    Date: 11/02/2023

    ******* never sent me a response about the BBB complaint.

    I do not understand how a business can publicize people's personal information, and then ignore those people's requests for privacy, without consequences.

  • Initial Complaint

    Date:07/11/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company provides an online service of background checks for a monthly fee that is automatically charged each month. In attempting to cancel the account via their phone number, you get put on hold and then disconnected after a few minutes without ever speaking with anyone. I have also emailed them and received a instant email response that they will get back to me as soon as possible. They claim that they are, "We are passionate about customer support." but clearly make it impossible to cancel a membership.The account in question is associated with the email: *********************

    Business Response

    Date: 08/07/2023

    We apologize for any inconvenience. This account was closed on 7/11/23 when you requested cancellation. 

    Customer Answer

    Date: 08/07/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

Persopo.com is NOT a BBB Accredited Business.

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