ComplaintsforDesert Greenscapes
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Complaint Details
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Initial Complaint
06/08/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unresolved
Please review attached Payment Demand NoticeBusiness response
09/05/2022
Business Response /* (1000, 8, 2022/06/29) */ 2 customer hired 2 landscape companies, we gave the customer a bid for the entire job, but we only recieved the bid for the stone veneer. The other company installed the rocks, not Desert Greenscapes. Consumer Response /* (3000, 11, 2022/06/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Please see the attached estimate that was submitted with the complaint indicating the name of the contractor and the contractors license number. I have no other documentation showing another companies information Business Response /* (4000, 21, 2022/07/26) */ The customer did not provide a signed contract,, just an original quote,, the customer decided to go with another company. I requested a signed contract or a deposit check and I never recieved a response Consumer Response /* (4200, 27, 2022/07/27) */ ***Document Attached*** The information the contractor provided is incorrect. The quote was provided by Desert Greenscapes (Mike O****). When payment was requested Mike O**** changed the name of the company to ********* Landscaping. This was not a decision we made, it was a bait and switch. Mike O****'s name is on the quote for Desert Greenscape and Mike O****'s name is on the invoice for ********* Landscaping. Please see attached, for the quote and the onvoice. it's the exact same scope of work and has Mike O****'s name on both. This was a deceptive maneuver on his part.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.