ComplaintsforReveal Lasers LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/26/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On August 22nd 2022 I purchased a laser device from ********************** laser. I gave them a deposit of *********. I was told I would have the device by October. October came and went as did November and December. In December I cancelled my order with reveal. Come to find out they couldn't legally sell the device they sold me as it is not *** approved. I noticed they have now removed the device from their website. By law as I have the right to cancel my order for any reason before it is delivered to my place of business and they by law are supposed to return my deposit. I have reached out to them with no avail. I have reached out to my bank who says it's not fraud since I gave them a check for the deposit. I am hoping you can help me! I gave this company literally every dime I had saved. This has put me in a bit of financial distress as a single mom and sole provider of 3 children. I am ever so grateful for any help you can provide. Also my deposit was supposed to be refunded once the device was delivered so the fact they have yet to give it back is more upsetting.Business response
08/10/2023
This customer was refunded successfully July 2023 when she reached out to our team. Refund successfully processed for this deposit on July 27, 2023.Business response
08/10/2023
The same day this complaint was received by BBB our team was processing the refund for this customer. Once the desire to cancel the deposit was made clear our team responded and refunded the customer.Customer response
08/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************************
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Contact Information
1810 E Sahara Ave Ste 212 # 2132
Las Vegas, NV 89104-3707
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.