Customer ReviewsforCheck City

Went in for Tax Loan. I wanted $1000. Return for my $2160 Refund. They charged me $533 for the service. I really needed the fund so I approved the charge. The next morning I was only approved for $500. But still got charge for $533. They wanted to help me out by getting a discounted loan for the $500 that I'm missing. Turns out they are unable to give the $500 loan with discounted interest. Told.me to call an 888 number that turned out to be a recording. So in short I paid for a tax return loan with a 100% interest. Really disappointed. Be careful what you sign. They knew I needed the funds and this is how they helped

Ms. ******,

Thank you for taking the time to speak with us directly yesterday, as a local business your feedback is of the utmost importance to us and we sincerely care for your experience.

Without going into too many details, given the confidential nature of your personal tax information, we were able to clarify that our bank product is a three-tiered refund advance, and it is a bank decision, which refund advance tier will be approved after the bank application is submitted. Check City is not involved in the underwriting refund advance approval of ******** Bank and that is disclosed at the time of tax processing, which is why the bank’s number was provided to you.

The tax preparation fees are based on the complexity of your tax return and are for the tax preparation service provided, regardless whether you elect to get your refund through a bank product or pay upfront and get a direct IRS refund.  The bank fee is a one-time fixed $39.95 fee that applies to any type of bank product and there is zero interest for any of the three-tier refund advance, you applied for.

Our goal is to be transparent with our prices, which why the bill is reviewed with our tax customers at the time of tax preparation and as a courtesy to our customers if the service or bank fees are not to their satisfaction, they are at no obligation to file with us, whereas other tax businesses charge retainers. 

Thank you for allowing us to clarify the concerns you expressed. Please be assured that the maximum tax refund and desired refund advance are our top priority, not just yours, as part of providing you with the best experience but we cannot influence decisions made by other entities.