Customer ReviewsforDollar Loan Center, LLC

Unfortunately, I needed a loan today because of car problems. I needed to get a loan many years ago and worked with Dollar Loan Center. I had forgotten how unprofessional they were until I contacted them today. Everyone needs help now and then, this company's customer service is the worst I have ever had; they treat you like you are a second class citizen. I called twice today at the Sunset and Stephanie office and talked with Nancy, who claims to be the store manager. I applied online and provided the documents, and she still did not receive them. Her response, "oh well, just try back later." Really? Is that how you run a business? According to the workers at Dollar Loan Center, there is no headquarters, so you can't get help from management. So I am wondering where all my information has gone since Dollar Loan doesn't seem to have it. My questions were legit. I simply asked where the documents might be if my end said they were received. Again, Nancy's response is to try later. She is a very unpleasant person to work with and does not have customer service at all. Customers don't need to feel like they are second-class citizens because they need money; why do companies allow their employees to treat others like that? "Love one Another" and be "Kind."

Hello, KJ, we strive to provide exceptional service to all of our customers and are disappointed to hear about your negative experience. We would truly appreciate the opportunity to make it better. Please reach out to us directly so we can address your concerns at 1-866-550-4352 or [email protected]

Ran my authorization without my consent extremely misleading information from Gio that works there. Refused to put me in contact with supervisor. Avoid at all cost

We're sorry to hear about your recent experience with our staff. We would like to address this right away! Please contact us at [email protected] or 1-866-550-4352.

If you do not want your information sold to multiple loan agencies DO NOT DEAL WITH THEM. They will sell your personal information in a heartbeat even if you don’t take a loan with them! They are very, very unprofessional.

Hi Toni. We do not sell any of our customer's information. We'd like to learn about what you're experiencing. Please contact us at [email protected] or 1-866-550-4352.

They harassed me and called me at my work. I was on medical leave because I was diagnosed with cancer and had to get a full hysterectomy. Tried to contact them they said okay but harassed me. I told them never to contact me at work again and to stop harassing me other wise I’d seek legal help. I fired to pay them something and they refused. Tried to intimate me by treating to garnish my wages.

Hello, Melissa. We strive to provide exceptional service to all of our customers and are disappointed to hear about your negative experience. We would truly appreciate the opportunity to make it better. Please reach out to us directly so we can address your concerns at 1-866-550-4352 or [email protected]

I applied for a loan yesterday the 18th of December online for dollar loan center they had an advertisement that they would loan for new customers I was only asking for $500 and only for a very short time a couple of weeks I did the online and then I contacted them and they a lady called me and then they gave me the wrong phone number and then they gave me I got the right phone number I called them back and they told me they'd get back to me a few minutes later they called back and told me that I was denied I have never had a loan with dollar loan center when I asked them why they said oh you receive a letter in 10 days why can't you tell me over the phone so I can clear up whatever the problem is this is ridiculous have to wait 10 days just tell me what's going on or at least email me or something and this is not a good place to go to I can see why dollar loan center especially on Sahara there's never a car in the parking lot never there must be a reason why.

Hello Nancy, thank you very much for your review. At Dollar Loan Center, we always appreciate honesty and constructive feedback from our customers. We apologize for the miscommunication about receiving the wrong phone number; we never want our customers to have such frustrating experiences. We regret that you were not able to receive a more convenient and timely explanation, unfortunately, we are not able to discuss denials over email. To discuss the matter further, you are welcome to call us at (702) 215-6244 Monday-Friday 9:00am to 6:00pm, and on Saturday 9:00am to 4:00pm.