ComplaintsforProvident Trust Group, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/18/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Refusal of the company to recognize a durable power of attorney and release my mother's ************************* money from her account. They are asking for us to do something she is not able to do. They are holding our cash hostage and trying to make it impossible to get it back. Please helpBusiness response
12/13/2023
Provident Trust Group has reached out to the client involved and addressed the issue directly with the client.Customer response
12/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this was resolved after far too much time, work and far too many fees.
Sincerely,
*****************************Initial Complaint
04/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I used Provident Trust Group (account number ********** to manage money for a self-directed **** My investment was $100,000. My understanding was that the money would be invested with a company that bought bad mortgages and settled them with the mortgagee at a higher return than what they bought them for. It turned out to be some kind of scheme, and the company (******* Asset Group LLC) was sued via a class action lawsuit (Case Number 1: 20-cv-00941-ELR). I was part of that class action suit, and in December 2021 received my portion of the settlement, $49,060.23, which was less than half of what I invested. I took this check and invested in a new *** with a different investment company. I have tried numerous times to talk to Provident Trust Group to close that account, since there is nothing there, but am told there is a balance of $49,060.23 (miraculously equals the settlement amount I received and have reinvested elsewhere), and that I am past due on fees to maintain that account. ********************** has told me I need to engage a lawyer to execute a deed before they can distribute the funds and close the account, but again, there is nothing there and I should not have to pay a lawyer to close this out.Initial Complaint
10/26/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
I have an account with Provident Trust Group to which a outside deposit is made to my account on or about the first of every month. They refuse to post that deposit before three weeks have passed and now the have even skipped a deposit (for September 2021), but my account is showing my October deposit. Calling them several times has not resulted in any satisfaction.Business response
05/31/2022
Consumer Response /* (2000, 10, 2021/11/15) */ ************** Thu, Nov 11, 5:52 PM (4 days ago) to Better, ******* Yes, I have heard back from the Provident Trust Group. We are in the process of working out the problem. I will let you know if further action needs to be taken. Thank you for your time and consideration. **************Initial Complaint
10/08/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Poor Management of Funds and Record Keeping - In May 2016 we initiated the removal of investments out of Provident on two accounts due to improper management & poor recordkeeping. During the course of multiple request Provident constantly lost paperwork, directing to wrong dept, wrong people, refile, new fees, etc. Transferred out in March 2020, but with wrong information on the IRS Forms. Over a year trying to get corrected & this is an IRS tax issue as well. Multiple request for correction are ignored, last one May 2021 with documentation to two different contacts as directed, multiple follow up and still no word from Provident.Business response
12/13/2023
Provident Trust Group has reached out to the client involved and addressed the issue directly with the client.Customer response
01/12/2024
Just because Provident said they did, does not mean they did, I have not heard from Provident to resolve this issue.Business response
01/17/2024
Provident Trust Group has contacted the client to assist with the questions they have on their account.Customer response
01/18/2024
Provident did reach out to me after 2 plus years, I will need time to review my records, re-evaluate the situation and provide them an appropriate response before this issue can be considered resolved one way or another.Customer response
01/19/2024
Complaint: 18080524
I am rejecting this response because: Provident did reach out to me after 2 plus years, I will need time to review my records, re-evaluate the situation and provide them an appropriate response before this issue can be considered resolved one way or another.
Sincerely,
*************************Business response
01/19/2024
Provident will continue to work with the client to resolve the issue.Initial Complaint
08/06/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
In 2016 I invested my IRA savings through Provident trust group to various other entities. Now I'm told I cannot getmy money back and they have no way to get it. I'm stuck. Please help.Business response
01/05/2022
Business Response /* (1000, 5, 2021/08/10) */ Thank you for bringing the above item to our attention. We are in the process of resolving the item directly with the client. Provident Trust Group
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.