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Business ProfileforGuadalupe Medical Center
At-a-glance
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Business Details
- Location of This Business
- 731 N Nellis Blvd Ste G-2, Las Vegas, NV 89110-5384
- BBB File Opened:
- 10/31/2011
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Customer Complaints
0 Customer Complaints
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File a ComplaintCustomer Reviews
1 Customer Reviews
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Most Recent Customer Review
Pamela B
09/12/2022
I waited for over 3 hours in a dirty cold waiting area, where the t.v. only was In Spanish. The front office workers were oblivious to there job duties, never having a concise answer!!
I scheduled an appt last week at the eastern location to pick up a letter for my daughter- arriving to nothing being completed. When I finally was all checked in 45 mins later, I fell asleep in the room waiting on the doctor.
When he came into the room he could barely speak English (Dr. Monroy) and his assistant (Terri **** act as if she was afraid of him and to speak up. I checked in at 1:11pm and didn't leave until 3:49pm.
AGAIN!!- ALL I NEEDED WAS A MEDICAL LETTER FOR MY DAUGHTER!!
Dr. Monroy is very unprofessional, ignorant and rude, violating Hippaa Laws, Consumer Laws and Regulations.
He never once addressed me, never turnt around to consult the reason for me being there. Instead he starred into his computer speaking to it as if I was inside the screen SMFH. When I told him that he needs to turn around and address me - he stormed out and said that he refuses my service and to escort me out of his office.
Not only did he receive payment for the day- because my daughter was checked into a room, we waited for hours to be denied of receiving a letter for medical purposes.
So why did I need to be seen as a patient for the day?????
Simply to collect a payment as if he performed a service!!!!
With this being said- I have contacted corporate and will be seeking other legal options!!!
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