Customer ReviewsforRideNow Powersports On Rancho

To bad you have to actually give a star. They don't deserve one. I bought a sxs from them 4-3-23. I was told they would send the paperwork to az dmv within 2 weeks. Here it is August and I still haven't received anything. I have tried contacting them numerous times and If I do talk to anyone I get the someone will call you back shortly. Not once have I gotten a call back. Worst experience I have ever had with a dealership. I have always heard bad things about ride now. I guess I should have listened. Not sure how this company is still in business. I know they will never get mine again

It is our understanding that this issue should be resolved.

I bought a Seadoo GTI SE 130 and trailer on May 27, 2023. They gave me a 10 day temporary use paper so I can use it legally till my registration papers come in. It is now June 21, 2023 well past my 10 day limit and I don’t have any registration or tags. I have called 6 times and get transferred to voice mail and no one has returned a call. I called the finance company because I am supposed to make my first payment next week but Sheffield finance said that the paperwork is held up at the dealer. In addition to the paperwork problem, the Seadoo lists/leans to the port side and when I called the mechanic he didn’t have any answers or suggestions for me. So yea, I am very disappointed in the service or I should say lack of service at this establishment. At the very least , call your customers back.

We do apologize for the delay in processing. It is our understanding that this issue should now be resolved.

It is resolved but it was a long hassle. I bought my seadoo Memorial Day weekend and you gave me a 10 day temporary use pass. I got my permanent tags in August!

I purchased a bike from ride now rancho 2 months ago. They roped me into 2 warranties that I did not want but was told that's how the bikes are sold. Come to find out I didn't HAVE to buy any warranty. I went down there to cancel both warranties which I have signed documents stating it would be cancelled and neither have been cancelled. Tried to call rumble on finance to see if I could get them to cancel it for me and they told me to call ride now to handle it. So now it's this back and forth game. I spoke with art at ride now which is a finance manager when I tried to cancel the first time. He asked if I was sure that I wanted to cancel because my bike might blow up. It's 2020 Yamaha mt07 with 1500 miles on it. I don't ride rough so I don't see why it would or why they would be selling motorcycles that would have issues. I have to call at least 15 times to get anyone to answer and usually I get hung up on and have to call back until I get someone on the phone. I've even gone back down ther several times to speak with someone , so they know who I am and they just walk passed ** and act like they don't know who I am. One warranty was for repairs and then the other was for a manufacturer battery warranty. Tried to get the battery replaced once and they said you have to pay labor fee of $80. I went to parts and asked how much the battery would be. They told me $80. So that's pretty much free money to the dealership for something I could've done on my own. I will never buy anything from these guys again.

Steven,

We do not force anyone to purchase any products. You were offered a extended warranty and guaranteed asset protection at time of purchase and you did elect to purchase both products. We do sell all of our units with battery warranty. You requested for both products to be canceled and we sent in the documentation to have both products canceled. At time of cancelation we told you it could take 8-10 weeks to cancel but you would get a refund from the date the products were canceled. We spoke to you yesterday on the phone regarding this matter and told you that your lender should be receiving the cancelation money shortly. I am sorry that you feel this way but you did sign documents electing to take the coverage. You should be receiving your refund shortly and I will update you once my cancellation department tells me. Thank you

Ryan *****
General Manager
Ridenow Rancho
******@ridenow.com

Clyde told me that the battery warranty was mandatory due to it being a "manufacturer warranty" and when he also gave me the warranty options that I "had to pick one of the 3 options" so yes it was forced. It has been 10
Weeks and those warranties are still attached to my loan.

I recently purchased a bike from ridenow powersports on Russell and boulder the bikes ticket price was $12,000 and I was told after tax it would be $14,000 I had them help me get approved for financing and the brought out a paper explaining what I would be paying I gave them $600 and was told I would be financing the other $13,400 after agreeing to this they sent me a contract to my email to sign 2 employees wer helping me one of them asked for me to open the email and hand him my phone while that employe scrolled thro the contract on my phone stopping to have me E sign the other employe basically kept me distracted explaining the paper I was show and agreed to every so often the employee with my phone would say sign here I asked him what I was signing and he ensured me it contained exactly what I was being shown on paper so I finished signing they gave me the keys and I left a week goes by and I open up that email to refresh my memory on when my first payment was due by looking thro the contract they had me sign on my phone thats when I realized they told the finance company I was financing not the $14000 I had agreed to but actually $26,000 in the fine print they added numerous BS fees that were never disclosed to me
* $7888 for a non-taxable fee
* $3800 for parts and labor
(Mind you I didnt get any parts or labor done)
* $1500 for a freight fee
* $600 for about other fee
* $599 for a documentary fee
* $1500 for extended warranty
(Mean while they told me I wasn't getting any extended warranty)

And a couple other phoney BS charges
When I called and asked them about this the manager tried to tell me I agreed to all of it and even tho he couldnt explain the reason for any of those extra fees insisted they wer all legitimate


On top of all that the bike had issues its clutch was going bad and wined really loud the bike seemed to over heat all the time after just a short period of time riding it and when you would start it it would crank over for a really long time before it would actually start sometimes so long it would almost kill the battery before actually starting

I ended up taking the bike back to them before the grace period to do so was up the kept my $600 deposit and when I asked to speak to the highest up manager for that location to tell him what his employes tried to pull to see if he was aware he only smiled and then said to him "so you are not only aware of what your employees are doing but you are ok with them scaming people" he just laughed in my face and said "have a good day" and walked away from me

People need to be aware of what this business is doing to people and something needs to be done they are committing fraud, lying about the quality of there bikes, and scaming people to line there own pockets on the side

The bike I purchased was a 2017 yamaha R6 brand new from a yamaha dealership they cost $14000
Ridenow sold me a used one with 10,000 miles on it and tried to get away with telling the finance company I was spending $26,000

If I hadn't of gone back over the contract when I did I wouldn't of noticed they did the whole bait and switch act on me and I would be stuck owing the finance company $26000 plus the interest on the loan for a bike that ran like ****

Mr G***** came in and purchased the Yamaha R6 from us. He was shown total price for the bike and total pricing with all the backend he chose. He signed all of the documents acknowledging this and signed all contracts to conclude the deal. a week later we returned the bike and unwinded the deal in good faith, which we don't normally do.


Thank you,


Chris ******

General Sales Manager