ComplaintsforBelow Book Vehicles

• Initial Complaint

  06/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 4/16/24 I had my motorcycle towed to BBV for a diagnostics and possibly repairs. I was in contact with a person named ******************** continue to request an itemized invoice from over a period of weeks. ******* promise to email or text me the invoice several times and never did. I called several times to request a manager. The first time I spoke to ***** who immediately put me on hold to go get *******. ******* again promised to get me an invoice via email or text. That never happened. I called again and spoke with A representative named ********. I explained to ******** what the situation was. She told me the head of the garage is named Al, but that he was on break and would call me back later. Al did not call me back. Days later, I got a call from ****. **** knew about the situation and advised me that he would email me an itemized list of the issues and how much they would cost. I got an email later that day from Al with the repairs and how much they would cost. I emailed back saying that I would like to proceed with the repairs, but also need to know the name of their finance company so that I can finance the cost of the repairs. Al has not responded. Overall, this has been one of the most egregious cases of poor communication from a company Ive been involved in. I would like for the company to contact me with detailed information on how I can pay for the repairs to my bike.

• Initial Complaint

  11/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Business committed to synchronize the carburetors on a **** ***** CBR600F3 motorcycle registered and insured. To diagnose why the front brake drags and a drivetrain/clutch noise. All the repairs and services were conducted and was contacted to come pick up and ready for delivery on November 8. Upon delivery the vehicle began leaking gasoline, and the direct air injection was not reinstalled and left disconnected. The vehicle delivered had the direct air injection disconnected already for the carburetor synchronization issue. They told me would require additional hours to connect the direct air injection. They are making errors and are not building trust, integrity and not being friendly or owning their mistakes and trying to blame the customer. There is also marking all over the seat from the technician and a bolt was placed improperly scratching underneath the seat. The motorcycle technician is not following the proper procedure to reinstall a seat and blamed not connecting the direct air injection standard item back since the rear fairing has no bolts and those are connected with grommets.

  Had **** ***** CBR600F3 registered and insured motorcycle have the following services performed: Carburetor Sychronization, and Inspection/ Diagnostic clutch/drivetrain noise and front brake dragging or front axle not aligned on October 7th. Required right front fork replacement and rebuild due to damage/bent. Upon delivery of vehicle the front seat was not bolted on. While delivering vehicle home the seat came off. Was not on a street with a speed limit over 25mph luckily would be fatal causing injury or death. The front brake is making a dragging noise and may be the front axle not aligned, a front wheel hub spacer not in place, etc. The front suspension preload adjusters are not even and are set to be even and apparently there is no explanation from rebuilding one and why the two don't match up. Motorcycles don't have mismatching front suspension adjusters to make up for differences both should be identical. (photo attached) I returned and told the service desk on November 10 with the seat that wasn't attached and their explanation was yeah you will have to attach it and went back to their business. I have all the footage on video recording via an iPhone 13. Lacking Standards of Trust as a business committed to diagnostic and repair of motorcycle vehicles when they return them and left unsafe and dangerous with zero accountability or responsibility and avoidance for leaving the seat not bolted on.

   

  Customer response

  11/13/2023

  **** from service notified me the tank was filled was fresh gasoline.  The tank had 1/4 tank and they had to pump gas into the tank to get it there.

  Also, the mounting hardware bolts for the front fender to the brake line brackets are missing and not connected.

  this is for a complaint against BBV Powersports.  I filled three one has the wrong business.

   

  Customer response

  11/27/2023

  The business name is BBV Powersports.

  Customer response

  11/27/2023

  Below Book Vehicles is not the business. BBV Powersports is the correct business name.  

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