ComplaintsforStreamline Moving and Storage, LLC

• Initial Complaint

  10/12/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  ***** was the person I was working with from the H313533**333734363133H company. I didn&#**;t want to sign anything until I found out if everything was ok with the shipping and receiving my stuff. I got an email from ********* saying that I needed to sign the contract and provide them with $1765 or they would not go any further. I made the move. So when I got to ******** I contacted the company and apologized to them and the movers did not take all of my stuff. I am out of $5000 already from the move. So she said she would send me the contract again. I signed it and asked if they can take a credit card. She told me they don&#**;t take a credit card, I have to use Zelle. I signed up for them and found out I can only take out $500 a day. I sent $1 then $499. They did not receive it and I called them back because they didn&#**;t get it. I sent it to the wrong company and was supposed to send it to EZ One Search. I contacted ***** and they said the money went to ********************* at H38363832343331**32H. I called my bank to cancel my debit card, they cancelled it. Someone tried to use my Chase card for a digital book. It was closed out by *********** I get a call from a truck driver saying that they have my stuff for delivery. I told them to hold on because I told him we are in a dispute with the H313533**333734363133H company. I am texting back and forth with the delivery driver. I get a call from ***** from H323337**363835323231H H3234**30**3637363731H. He asked what is going on. He told me if I don&#**;t take delivery of my stuff, he is going to charge me a delivery fee and extra money - $1200 delivery charge and storage. So he sends me a text message with my transactions on it. It had a ******************* transaction on it. I am out $500 and you got my stuff. Apparently ***** used to work there and is no longer there. I would like my $500 back.

• Initial Complaint

  02/02/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Company's contract was edited by movers, removed company's damage liability, without my knowledge. The mover crossed out the section without any explanation and directed me to sign the contract as is. As a result, they damaged by 65" flatscreen TV during my move to new location, making it unviewable. I filed a claim, but the claim would only pay for .60 cent per pound and not the value of the item (over $2800).

  

  Business response

  02/16/2023

  The complaint you posted should be removed, and have no ground to stand on. You have booked your moving with a booking company and not directly with us/ the carrier. The broker is the one who should offer you/ the customer the option to get extra insurance coverage. Since the broker noted that you did not elect to obtain extra insurance, we the carrier, then, cross off the part in the *** that offers Insurance. That' s why it was crossed off by the movers. Since you did not elect the extra insurance, then it defaults to $0.60/Lbr. Moreover, it looks like you packed your TV, therefore the carrier liability in that case is limited.(see attached inventory sheet). Your claim was sent to a claim company and it looks like you accepted the amount they offered you. In the settlement agreement that you signed, you also AGREED to release the carrier from any other future claims, complaints of whatever nature, so what you are doing now is violating your agreement. If you ere not happy with what the 3rd party claim company offered you, you should have said something.Following the settlement agreement that signed, you are hereby, requested to remove your complaint and state this case as satisfiable resolved. 

  Customer response

  02/16/2023

  My complaint with your movers' quality of service stands as noted. Besides the major damage caused to my TV, and the fact that your movers crossed off insurance from the *** without consulting me, and the fact that your movers damaged other minor items, didn't deliver my items until after 10:00 p.m. on a Sunday and completed after 12:30 a.m. Your company has duplicitous moving practices and illiterate movers.

   
  Complaint: 18968884
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************

  

  Business response

  02/17/2023

  We are sorry that you are rejecting the reply. If you have further questions, you are welcome to call our office and speak with CS.

• Initial Complaint

  11/07/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My initial contact in this whole experience was through Eagle Moving Group. The first quote i was given was $5800 and approx 850 cu ft. Then upon Inventory count my price went to **** cu ft, $12,000. Next when the actual movers showed up, which turned out to be another company subbed out by eagle, it was 2 guys, and a truck that already had someone else's stuff in it, which they then had to go unload into another truck or storage unit. So by the time they got back and actually started loading my stuff it was 12 noon. I literally had to help the guys load and spent 9 hours doing it, then when everything didn't fit, they had to rent another truck and come back the next morning and spent another 3 hours loading it. At this point my quote now went up to $17,000 and **** cu ft. The fact that only 2 guys showed up to load a 5 bedroom house with 6 people in it, and a seperate garage full of tools and things, is nothing short of unprofessional and extremely poorly planned. Not to mention this premium price is supposed to be full service moving. I had to disassemble my own fridge, take off 2 doors in my house, unhook my own washer and dryer, and load many other things. 5 days later the first truck shows up at the delivery location, and the truck has been completely unpacked and rearranged. The company's (Streamline Moving and Storage) representative over the phone told me that all my things were on this truck, and this was simply not true. He insisted that it was and that he would confirm about the 2nd truck, and call me back shortly, which he did not. The helpers that showed up were not the moving company's employees. The helpers did fine helping but the driver was very uncommunicative and unsympathetic to any of the damages that were being discovered as it was unloaded. The 2nd truck,which did exist, showed up on Friday morning, and it was 1 guy. He did not even attempt put things in the house where i wanted them. nothing but a nightmare with this company

  

  Business response

  12/28/2023

  Hello,

  Thank you for reaching out to this platform. We apologize for the late response as we just got access to the account. We have reviewed your estimate you received from your broker. We apologize that you were under the impression that the estimated cost given to you to help you prepare would be the actual cost for your shipment. However the estimate states its not the actual cost of the move and subject to change. At the time of pick up you were charge for the total volume you had collected at the binding not to exceed shipping rate you agreed to pay when you signed the estimate with your broker. Full service means loading and unloading of items into the home. What you are referring to us unpacking and staging which is an additional service/charge. We do apologize that you did not have the best experience with your broker, we do our best to help customers understand the services that are included and the charges that go along with each service. We hope that in the event you had any missing or damaged items you followed the claims process outlined in your paperwork to receive compensation. Thank you once again for your time and understanding.

• Initial Complaint

  10/04/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Belmont Moving on behalf of Streamline, sold me lies. From the start of my quote at $3k, to the timeframe of pick up being off by 12 hours, to the delivery. Streamline Moving currently has my personal belongs in *********, **. I have reserved 10/7/22 as my delivery date in *******, **, from day 1 of order. Streamline has informed me that they cannot give me an exact date of delivery but possibly a date in the next 2 weeks? ******************************** have a huge disconnect in the reality of their services. They are holding by contents hostage while they take on new customers, while leaving the current customers in a limbo state. This is not the services I agreed in the transaction of money for services. I agreed to a move out at 11:00 9/7/22, instead they came at 9/7/22 at 19:30. I agreed to a quote of $3k and instead that changed to $9982.50. My purchase is for a delivery of my personal property 10/7/22 in the ***************, ** on 10/7/22. All of these lies, miscommunications, false advertising, basically fraud has caused me continuous inconvenience and out of pocket expenses. Such as, not being able to clean after the move out due to their delay. Obviously being overcharged and now possible being without my contents for 2 additional weeks while I pay a rent and have to find temporary housing or a hotel for unknown amount of time, this is an additional expense of hundreds to thousands of dollars. They are charging me $9982.50 for a service that I did not pay for but rather what is convenient for them. I want a refund to reflect my original quote, my additional out of pocket expenses based off their delays, and I want a fair & just charge for services I was advised of at the start of this transaction of services in the amount of $4,000. no resolution to date. no delivery to date. no scheduled or confirmed delivery to date.

  

  Business response

  12/28/2023

  Hello,

  You received an estimated cost from the brokage you have listed. We apologize that you were under the impression that it was an actual/cost. You agreed to pay $5.75/cf to have your shipment go from WA to AZ.  We have reviewed the Bill of Lading (True charges/cost of your move) We do not see listed the *** date and fee to have your shipment arrive on the date you claim. We apologize once again that you were under the impression that this was all to take place for no additional cost. Unfortunately in shipping logistics it is not feasible to pick up one and deliver shipments one at time. If a company were to do so it would take even longer for then to deliver your shipment. So no we were not taking on more customer and leaving pending shipment customer in limbo state. You were given estimated lengths of time if delivery prior to signing your estimate with your broker. We do see that your items did arrive with the given 30 Business day allotment. We hope if you happen to missing any items or have damages you took advantage of the claims process to receive compensation. 

• Initial Complaint

  06/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On March 17th 2022 I hired ******** Vanlines to move my furniture from Phoenix AZ to ****** WA as well as put down a 1,050 deposit toward the 2,985 bill to hold my spot in June to move. On June 1st 2022 I received a call that Streamline moving would be picking my belongings up on June 3rd 2022 not ******** Vanlines. I let the movers from Streamline Moving in on June 3rd and showed them all the boxes and furniture to be packed. After doing so the employee started adding additional expenses and fees which was not apart of the original contract signed and ended up paying another 1252.50. On June 13th 2022 I received a call at 3pm my things would be delivered in the morning at 8am June 14th. I was given less then a 24 hour noticed to be present when the items would be delivered. I work 12 hour shifts and was unable to get work off in such short notice. Streamline Moving demanded it be dropped off and there were no other options. I had to bad my significant other miss work to receive my belongings. Before the employees would unload the truck I had to pay the remaining balance of 1250 in which I paid. The employee started unloading and the items but they were not mine. The order number on the boxes did not match the one I had on my receipt. I then had to call the manager myself where he stated he was not able to refund me for the delivery nor did he no where my belongings were. He as well could not give me a date on when my things would be delivered. I then called the June 15th 2022 and talked to the receptionist where he was unable to give me any answers and said the manager would call me later. I did not receive a call and called again June 17th 2022 and the manager was still unavailable to talk. I have spent 3,552.50 which was 567 dollars over the original contract and I still do not have my belongings nor any idea of where it is at. No one will call me back to give me any answers of where my stuff is at or when it will be delivered.

  

  Business response

  08/27/2022

  Business Response /* (1000, 5, 2022/06/22) */ The Customer, ********* *******, Received an inaccurate phone estimate by a Broker. The moves only added the items that were not on the customer's estimate. I wish we could tailor every delivery as far as exact time in the day to fit every customer's needs, but it is not always possible. The Customer on their end, should be flexible with be accommodating to the schedule that we gave the customer for delivery. We called the customer 24 hours before the delivery (like promised) and gave her a specific 2-hour window for the delivery. That is very fair. The driver showed up as scheduled, however, apparently there was a mistake on our end as the wrong shipment was sent to the customer. We immediately corrected the mistake and sent another truck with the correct shipment. That truck arrived in WA only 5 days after. We again gave the customer a 24 notice prior to the truck arrival. The driver arrived on time, and since the customer live on the 4th floor and the elevator was not available, we waived all the stairs and long carry charges in the amount of $400. We try our best to accommodate every customer, but It is very hard to tailor a delivery time when there are several deliveries on the same truck.

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