Business ProfileforCollege Hunks Hauling Junk & Moving

Monday 1/29/24, the movers met me at Public storage ***********************, the job started here then to the apartment complex at *****. I was moving from uspstairs apartment at ****** to a down stairs apartment in the same complex. The movers could not figure out how to get the couch downstairs and after almost hour of trying I called my son to help see what they were doing wrong as we had recently moved the couch upstairs. He said to turn the couch around and bring it down at an angle. They could not accomplish this so they took the door off. I noticed that the walls were scratched up and my leather couch's tan color lined the walls as well as blood from one of the movers arms. I showed the mover she said that "you should have moved it yourself" At this time I excused myself and immediatly called College hunks and got the call center. I said that I was extreemely unhappy and that they ruined the walls and couch. They said someone would call back. When I retuned to the apartment one of the movers was on the phone with the office telling them, she was following my instructions which was a huge lie. I could not believe that the ********* office did not call me. I complained, they could not do the job properly so they unloaded the entire truck in the parking lot. Forcing me to rent a truck. Damaging every single piece of my furniture in the process. They dragged my leather couch across the asphalt and made huge scratches. The rolled up rugs were black from the asphalt and ripped off the binding on my most expensive wool rug, I included as many pictures as I could. I am senior citizen, I felt bulled by these 2 women. I spoke with Mangagement the same day and she said there would be an investigation. That was over 2 weeks ago. They did not leave me any documents. I called last Wed and customer services said the move was cancelled! When I told them I had pictures they said they would open a claim and be in touch in 3 business days. Its been over 5 and nothing.