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Find a Location

Fairway Buick GMC Truck has 1 locations, listed below.

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    Business ProfileforFairway Buick GMC Truck

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    3222 E Sahara Ave, Las Vegas, NV 89104-4304
    BBB File Opened:
    2/3/2015
    Years in Business:
    15
    Business Started:
    7/31/2008
    Business Incorporated:
    7/31/2008
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Mr. Terry Hoisington, General Manager
    Contact Information

    Principal

    • Mr. Terry Hoisington, General Manager

    Customer Contact

    • Mr. Terry Hoisington, General Manager
    Additional Contact Information

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/30/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    I purchased a 2017 GMC Sierra ********************** on 29 Mar 2024 for $52.5k. Put $5k down and financed the rest. During negotiation, most important topic was warranty. Sales/finance persons discussed how great this like NEW TRUCK Level III Xtended Protection covers everything bumper to bumper for 2yr, 24,000 miles like GMC warranty. Paid $5k for it. Sealed deal for me. I asked for detailed coverage and just got the overview. - ONLY 85 miles on the truck: Check engine light on w/codes: O2 and Engine Coolant Temp Sensor, ECM *********** ******* replaced an O-2 and Temp Sensor.Quick pic of malf, electrical sys went berserk through multiple system faults while driving.During my drive vibration in the steering wheel.Returned to dealer to pick up the truck and get the detailed brochure on warranty. And fix discrepancy paperwork. Seals/Gaskets 125k 150k not marked. Questioned, stated not included! Handout listed it in Lvl III warranty. Assumed coverage 125K miles. *** told NOT INCLUDED! - What IS STATED in negotiation is NOT ALWAYS TRUE! Miss statements $52.5k for a probable LEMON!I asked to be let out of contract for this DISCEPTION relating to like NEW TRUCK warranty and for Electrical and Vibration issues.*Day purchased, $42,568.67 was now listed for $39,999.00. Head sales guy at the desk stated was a mistake. *Head salesman stated only way I could return the **********************. Used Car salesman buy it back A $9k loss! My down payment of $5k and $4k more. Dealership bought the ********************** back for $39k. He stated, out of his hands*Dispute: ONLY HAD TRUCK ONE DAY. Driven ~120 miles. **** $9k. EVERYBODY made their commission! On April 7th, the truck I purchased $52.5k. Paid $9k to get out of! Is now for sale $45.5k DEALERSHIP, SALESMEN, Etc. Made a PROFIT. And will DOUBLE PROFIT from next customer! -A retired disabled veteran that served over 26 years, Im appalled that this can happen in the **! And from a Dealership! Not a small corner car dealer. Docs aval
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Caleb M

    1 star

    08/18/2023

    I contacted a salesman to inquire that I wanted a truck he had listed. I then put down a $3k deposit that was requested for me to do, he says I will pull truck around back and put a sold sign on it for you. We negotiated and he the submitted his offer to me of the agreed upon sales price. I sent my financing details to him from my bank . He then 1 hr later tells me they don’t want to do the deal because “I wanted truck in my company name” I said ok well I’ll put truck in my name .I asked to speak to a manager , he Never let me speak to manager nor did a manager call me . After multiple requests to speak to a manager and I also left a voicemail with the “manager” no call back or anything . He then texts me saying “truck just sold boss”. This is so unethical and just down right dishonest . I’ll never do business with this dealership!!!

    Local BBB

    BBB of Southern Nevada, Inc.

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