Business ProfileforCloud Carpet One, Floor & Home

My contractor, ****************/*********************, hired Cloud Carpet One to install carpet in four rooms in a residential in ************.Cloud Carpet One assured my contractor and I that they could easilly perform the job and agreed to $4862, we had purchased the carpet and performed the freight on our own dime at over $30,000.We had booked and paid $4000 in advance a week ahead back in September of 2022 to have things installed on October 25, 2022.My contractor also provided labor to prep the floors and have everything ready for them at my expense. We also provided Cloud Carpet One with all the installation instructions, roll and layout diagrams as well as other step by step instructions.On the day they were suppose to install, a person by the name of ****** who appeared to be the lead drove around the community, I flagged him down and he said that he was given the wrong address and no information was given to him and we had no one to rehearse and teach him the plans.I had to leave work and drop everything to assist the installers from Cloud Carpet One consisting of the lead/****** and one assistant. I asked ****** to see if he can contact his company to get the information, and he did call and speak with someone, during that time he mentioned he could not do that in one day and around the time I got an allergic reaction to some chemicals that the installers had wore on their clothes.I stepped out to get some freshair and my contgractor (who just arrived) informed me that Cloud Carpet ********** just ran out claiming I was "racist" or a "white supremist" (I'm a female Native/Asian mix and absolutely never made any remark of the sort) and they abandoned the job.Their company sent my contractor and I a bill for additional fees and wanted more money.I ended up paying an additional $12,500 to get another team to install the carpet and we're still out a lot of money.