ComplaintsforUnimeal

Nutritionist

View Business profile

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Initial Complaint
08/29/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On August 24th, 2024, I signed up for a 12 week plan with MAD MUSCLES. When I checked out, I was charged for the 12 week plan. I did not agree to order anything from Unimeal, I did not order any additional products such as PDFs or any sort of meal plan. Immediately after completing my purchase for the 12 week Mad Muscles workout plan I saw another charge for $29.99 come through my bank account. I did not authorize this charge and immediately contacted support to dis-Ute it and requested a refund. Mad Muscles has refused to refund my money. These are deceptive business practices and the company is engaging in fraud. I want my entire order for both the 12 week plan and the order for Unimeal refunded and refuse to do any future business with this company at all.
Business response
09/01/2024
Dear *****,
Thank you for taking the time to submit your message through the Better Business Bureau.

Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.

It's important to clarify that Mad Muscles is an app that offers a personalized plan to help you stay fit and develop healthy eating habits based on your preferences. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.

We are sorry to know that our service didnt work out for you and apologize for any possible inconvenience. We strive to provide every customer with the best possible experience.

We confirm that we decided to refund the amount of ***** USD in full. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.

If you have any questions or comments, please don't hesitate to reach out at *********************** We are always here to help.

Best regards,
Mad Muscles Team
Customer response
09/03/2024

Complaint: 22212745

I am rejecting this response because: I was charged for PDFs I did not order, and charged for a Unimeal subscription I did not order and those were in addition to my Mad Muscles subscription that I DID order. You have now cancelled my Mad Muscles subscription in addition to refunding me for the $29.99 I was charged in error.
in total I was charge $25 for Mad Muscles and $29.99 for Unimeals and the ***** you have now canceled what I did pay for so I will need the whole amount I paid $25 + $29.99 refunded. You have issued a refund for the $29.99 so I will need the remaining $25 refunded since I never used ANY of the stuff I was charged for.

Sincerely,

***** ****
Business response
09/11/2024
Dear *****,
Thank you for your reply.

Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised. Kindly be informed that only the *** payment refund was requested in your previous BBB complaint.

We confirm that we decided to refund the amount of ***** USD in full as well. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.

If you have any questions or comments, please don't hesitate to reach out at *********************** We are always here to help.

Best regards,
Mad Muscles Team
Initial Complaint
08/13/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I was charged over $75 without authorization for a TRIAL sign up that was set at $25.99 I have received no correspondence from the business when requested a refund I am convinced it is a scam at this point I simply want my money back for this charge I did not approve.
Business response
08/14/2024
Dear *******,
Thank you for taking the time to submit your message through the Better Business Bureau.

Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.

It's important to clarify that Unimeal is an app that offers a personalized meal plan that is tailored to your preferences and designed to help you develop healthy eating habits. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.

We strive to provide every customer with the best possible experience.
Our records indicate that on Aug 09, 2024, you subscribed to our introductory 3-month offer for ***** USD and added the Coach Consultation subscription for ***** USD.

We have reviewed records in our database and identified a total of ***** USD in charges to your bank account. This is confirmation that the full amount was refunded. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.

If you have any questions or comments, please don't hesitate to reach out at *********************************** We are always here to help.

Best regards,
Unimeal Team
Customer response
08/16/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
07/24/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Apparently I bought a subscription two years ago. I received a few emails from them for only two weeks after that in 2022never a single one after that. I happened to check my bank account today and saw they took out a renewal fee. I tried to cancel, following their online instructions only to get a page saying the page doesnt exist. I have emailed them, but as I told them had I received an email last year that they had taken money out of my account, I would have cancelled at that time. This is a ripoff. They need to be investigated.
Business response
07/30/2024
Dear *****,
Thank you for taking the time to submit your message through the Better Business Bureau.

Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.

It's important to clarify that Unimeal is an app that offers a personalized meal plan that is tailored to your preferences and designed to help you develop healthy eating habits. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website. Kindly note that our service is subscription-based.

We strive to provide every customer with the best possible experience.
This is confirmation that the amount of ***** USD was refunded. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.

If you have any questions or comments, please don't hesitate to reach out at *********************************** We are always here to help.

Best regards,
Unimeal Team
Customer response
07/30/2024

Complaint: 22037101

I am rejecting this response because: Although I am told that a refund was issued, there has been NO activity or notification in my bank account as such.
Unimeal fails to admit that there was no page available to cancel the subscription, nor do they admit that their lack of communication for TWO YEARS allowed them to take money from my account every six months without my knowledge. What company doesnt send communications AT ALL to the people who have subscriptions to their services? This borders on the edge of fraud IMHO
I will update this complaint after a refund has been received

Sincerely,

*********************
Business response
07/31/2024
Dear *****,
Thank you for taking the time to submit your response.

Weve thoroughly reviewed your reply filed with the BBB platform and want to address the concerns you've raised.

This is confirmation that the amount of ***** USD from Jul 22, 2024 was refunded to you on Jul 30, 2024. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.

Please take into account that your ********************** subscription was canceled. No other charges for this Unimeal subscription will ever occur. Your subscription could have been canceled on our website or via our support team.

If you have any questions or comments, please don't hesitate to reach out at *********************************** We are always here to help.

Best regards,
Unimeal Team
Initial Complaint
07/09/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I purchased the app and an additional feature which came to over $50. After having had a chance to look at what the app had to offer, I decided that it was not the right fit for me and requested a refund within 24 hours of purchase. Ive contacted customer support on multiple occasions. They tell me that my situation does not qualify for a refund and will not tell me why my situation does not qualify for a refund or what I can do to qualify for a refund I would like a full refund for both features of the app
Business response
07/19/2024
Dear ****,
Thank you for taking the time to submit your message through the Better Business Bureau.

Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.

It's important to clarify that Unimeal is an app that offers a personalized meal plan that is tailored to your preferences and designed to help you develop healthy eating habits. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.

We strive to provide every customer with the best possible experience.

We have reviewed records in our database and identified a total of ***** USD in charges to your bank account. This is confirmation that the full amount was refunded. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.

If you have any questions or comments, please don't hesitate to reach out at *********************************** We are always here to help.

Best regards,
Unimeal Team
Customer response
07/22/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
07/08/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
One day I look in my bank account and see that i have a charge for $15.19 or something similar from unimeal. I then decide to message them or contact them. There is no phone line and only email. Next thing I see a $39 charge to my account. I email again to hear they are sorry I have to pay. I still do not know what this company is and or why they are charging me.
Business response
07/19/2024
Dear ********,
Thank you for taking the time to submit your message through the Better Business Bureau.

Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.

It's important to clarify that Unimeal is an app that offers a personalized meal plan that is tailored to your preferences and designed to help you develop healthy eating habits. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.

We strive to provide every customer with the best possible experience.

We have reviewed records in our database and identified a total of ***** USD in charges to your bank account. This is confirmation that the full amount was refunded. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.

If you have any questions or comments, please don't hesitate to reach out at *********************************** We are always here to help.

Best regards,
Unimeal Team
Customer response
07/23/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me if they are saying they will refund my money. I tried doing this myself with no luck from the company so I am sad that i had to go through the BBB in order to receive my money back. I did not have any idea what kind of company this is until just mentioned in this letter that it was a meal plan. I would only pay for a meal plan if food was mailed to my home. I definitely do not need this app.

Sincerely,

*****************************
Initial Complaint
06/13/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I was looking into this service, but in order to view any details you have to sign up and give your credit card info. They immediately charged me 3 separate times, totaling to ****** CAD. When I attempted to choose a plan, I was told I needed to download the app. After that, I was told that the service wasn't available in my area, so I canceled my subscription. I wanted to deactivate my account, but you can only do that on the app but the app wont let you back in if you canceled your subscription. I emailed support and asked for a refund as I couldn't even use the service, and all their responses were run around "we'll get back to you" answers. I finally was able to deactivate my account, but still no refund. They've replied to almost every review I have made saying email them to discuss things further, but then they don't respond to the email. They are scammers, and I am going to make that known wherever I can. No one else should fall for this.
Business response
06/18/2024
Dear *****,
Thank you for taking the time to submit your message through the Better Business Bureau.

Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.

It's important to clarify that Unimeal is an app that offers a personalized meal plan that is tailored to your preferences and designed to help you develop healthy eating habits. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.

We strive to provide every customer with the best possible experience.

We have reviewed records in our database and identified a total of ***** USD in charges to your bank account. This is confirmation that the full amount was refunded. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.

If you have any questions or comments, please don't hesitate to reach out at *********************************** We are always here to help.

Best regards,
Unimeal Team
Customer response
06/19/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
06/10/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I downloaded the Unimeal app and decided it wasnt for me so, I canceled my subscription. Upon cancellation I got a message that said, sorry to see you go however, have three free months on us. I ignored this message as I did not have any need for the app. Three months later I received a charge from Unimeal for $29.99. I contacted them and reminded them that I did cancel my subscription however, they refused to refund me.
Business response
06/18/2024
Dear *******,
Thank you for taking the time to submit your message through the Better Business Bureau.

Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.

It's important to clarify that Unimeal is an app that offers a personalized meal plan that is tailored to your preferences and designed to help you develop healthy eating habits. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically.

Kindly be informed that during the cancellation attempt, you agreed to extend your subscription for two free months instead of cancelation. Please note that if you have problems canceling or need assistance, we recommend that you contact our support team immediately to resolve your issue as soon as possible.

We strive to provide every customer with the best possible experience.

This is confirmation that the full amount of ***** USD was refunded. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.

If you have any questions or comments, please don't hesitate to reach out at *********************************** We are always here to help.

Best regards,
Unimeal Team
Initial Complaint
05/31/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I downloaded his app. After a week I deleted the app and canceled my subscription. They went and charged my checking account. I went and attempted to cancel my subscription on their website but instead have frozen it to prevent me from canceling. I have e-mailed them to cancel and instead send me back to their website to cancel.
Business response
06/05/2024
Dear *****************,
Thank you for taking the time to submit your message through the Better Business Bureau.

Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.

It's important to clarify that Unimeal is an app that offers a personalized meal plan that is tailored to your preferences and designed to help you develop healthy eating habits. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.

Kindly note that we did not receive any cancellation requests before the renewal date and cannot locate any attempts to cancel the subscription via application either.

We strive to provide every customer with the best possible experience.

This is confirmation that the amount of ***** USD was refunded. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.

If you have any questions or comments, please don't hesitate to reach out at *********************************** We are always here to help.

Best regards,
Unimeal Team
Initial Complaint
05/31/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I signed up for Unimeal so that I could use the weight tracker, meal planning and fitness parts of the app. I signed on for a plan for $19.99/month on December 6, 2023. This was a 1 month subscription with automatic monthly renewal until canceled. On May 20, 2024, I was going through credit card statements and realized that I was charged the following each month by Unimeal.12/6/23: $9.99 12/6/23: $19.99 12/6/23: $26.28 1/6/24: $49.98 2/5/24: $49.98 3/6/24: $49.98 4/5/24: $49.98 5/5/24: $49.98 As you can see, I was overcharged every single month of the subscription. I reached out multiple times to the company, but they never responded to my inquiries. I disputed the portions of the each monthly charge that exceeded $19.99 with my credit card company, but Unimeal is making the process incredibly difficult. In fact, though I was only disputing the charge amount above $19.99, they immediately canceled my subscription without any notice. As I was in the middle of the program, on May 29, 2024, I attempted to resubscribe to the $19.99 program, and was charged a total of $55.96 in two separate charges, both on May 30, 2024.I have attached the email with my initial subscription and am asking to be refunded $206.21 for the difference in the subscription price and what I was charged, as well as the May 30 $55.96 charge, for a total of $262.17. Please also cancel my subscription entirely as the frustration with my overcharging now exceeds the benefit I am getting from the program.
Business response
06/10/2024
Dear ******,
Thank you for taking the time to submit your message through the Better Business Bureau.

Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.

It's important to clarify that Unimeal is an app that offers a personalized meal plan that is tailored to your preferences and designed to help you develop healthy eating habits. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website. Kindly note that the information that our service is subscription-based is available on our website before the payment.

We strive to provide every customer with the best possible experience.

This is confirmation that the amount of ****** USD was refunded. Based on the information under your account, you have already opted for a chargeback of remaining amount of ****** USD through your bank. This process can take some time, usually between 30 to 90 days, and the bank will be processing the refund for this transaction.

Our recommendation would be to wait for a notification from your bank regarding the progress of the chargeback. Once they have completed the process, you should receive a notification confirming that the refund has been processed. We hope this helps clarify the situation.

Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.

If you have any questions or comments, please don't hesitate to reach out at *********************************** We are always here to help.

Best regards,
Unimeal Team
Initial Complaint
05/21/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was online signing up for a Pilates exercise program for $15.95 and when I clicked Apple Pay it charged me $55.19 for a Unimeal program which I do not even what it was and it has a recurring fee of $66 . I have went to their website to cancel it says to cancel in your apple settings but it doesnt even show up there! There is no phone number to call to cancel I looked one up and it just rings
Business response
05/24/2024
Dear ******,
Thank you for taking the time to submit your message through the Better Business Bureau.

Weve thoroughly reviewed your complaint filed with the BBB platform and want to address the concerns you've raised.

It's important to clarify that Unimeal is an app that offers a personalized meal plan that is tailored to your preferences and designed to help you develop healthy eating habits. User accounts are created manually by customers themselves during the subscription process. We do not generate accounts automatically. To subscribe to our service, customers need to provide their billing information during the payment process on our website.

We strive to provide every customer with the best possible experience.

We have reviewed records in our database and identified a total of ***** USD in charges to your bank account. This is confirmation that the full amount was refunded. Your subscription has been successfully canceled at your request. Rest assured, there won't be any additional charges. Please be aware that it may take up to 10 days for the refund to show up on your bank statement, depending on your card issuer.

If you have any questions or comments, please don't hesitate to reach out at *********************************** We are always here to help.

Best regards,
Unimeal Team

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Cookies on BBB.org

ComplaintsforUnimeal

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Customer response

Business response

Business response

Customer response

Business response

Customer response

Business response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Business response

Business response

Business response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary