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ComplaintsforValvoline Instant Oil change
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I had the shop charge the freon in my ac condenser on my car. They failed to do a pre inspection of the vehicle which would have resulted in them finding that my ac condenser is going out and the should have refused service. Instead they charged the ac and charged me ****** dollars that I want backBusiness response
05/01/2023
We are in receipt of this guests claim, and sincerely apologize for the frustration this experience might have caused the guest. We checked and do not see that this has been brought to the attention of our store or customer care team, we ask that this guest contacts ************* directly at ************ and references CS0410184 so we can obtain more information and properly address this guests concerns.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.