ComplaintsforAdvanced Medical Certification
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/17/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I purchased a acls course that my employer won't recognize since it's not american heart association course. I contacted them multiple times discussing the problem. A rep contacted me and did they will give me a full refund. A whole 2 weeks have passed and they claim they sent out a amazon gift card to my Amazon associated email. I keep emailing them explaining how I never received it and they keep asking me to make sure I check the email is correct. They claim they can't credit my card used do to me getting a new card since old one has expired. I'm now frustrated with this and I'm hoping you guys can assist. I uploaded a couple email's from them. Please let me know if I can assist more in resolving this issue.Thanks, ******Customer response
04/17/2024
I have resolved the matter with this company and no longer want to pursue a complaint.Thank you for your time.Business response
04/17/2024
Upon reaching out to the customer, we discovered that the refund had been processed within the anticipated timeframe and was received as an Amazon gift card. The customer promptly confirmed the receipt of the refund, reassuring us of its successful delivery. For your reference, I have attached a screenshot of the customer's confirmation of receipt.Customer response
04/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.ConsumerMost Recent MessageDate Sent: 4/17/2024 2:39:30 PM
I have resolved the matter with this company and no longer want to pursue a complaint.Thank you for your time.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.