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Customer ReviewsforShapermint
151 Customer Reviews
- Date
- Highest Rating
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Review from Tina S
1 star08/24/2024
I do not like ShaperMint products because I don’t like the fabric choices. ShaperMint is a club and I want to stop being a member of this club. ShaperMint does not return my calls and I have tried using their website but it is so confusing. I can’t figure out what I should do.Review from Gina R
1 star08/19/2024
This company is crap! I placed an order for a large and they sent me a small! Then would not refund my money or do a return and exchange!! Do not do business with this company they are crocks!Shapermint Response
08/22/2024
Hi Gina,
I hope you're doing well!
I noticed that you’ve opted to convert the final sale items into store credit so you can reorder the correct size. Here are the details of your store credit:
Store Credit Code: ******************
Amount: $20.21
Valid for: 6 monthsI've also created an invoice (*********) and sent it to your email. Once you complete the invoice , your new order for the size large will be placed.
If you have any further questions, feel free to reach out. Have a wonderful day!
Best regards,
Review from Mariann K
1 star08/16/2024
I recently placed an order with Shapermint and decided to return a couple of items. I was not having any success using the online forum, so I tried contacting customer service. After attempting to communicate with a machine, I was finally sent a return number. Upon attempting to use this number and print the approval, it was denied. The bot does not understand English well at all! I tried again to communicate that I needed a return number and got nowhere after numerous emails. Order at your own risk! I am now stuck with $42.00 of merchandise that I do not want! I left them a star rating only because I needed to do so in order to submit the review.Shapermint Response
08/19/2024
Hi Mariann,
Hope all is well.
I already processed the return label and sent it to your email. You may also see it here ?? **********************************2.amazonaws.com/files/*************************************************************
How to ship your items:
1. Securely pack items. If available, please use original packaging.
2. Attach your return label to the package.
3. Drop off the package within 28 days to your nearest carrier location.
We'll issue your refund $43.84 once the items are already in transit back to our warehouse. It will be posted to your account in 5-10 business days. The credit posting may vary per bank.
Let me know if you have further questions. Have a great day!Best,
Grace
Review from ROBIN C
1 star08/15/2024
If I could give it a zero star I would. I was bamboozled into buying an item through customer support. I gave her all the information about my sizes my waist my chest my hips and she sent me a link to an item that she said would fit me perfect. So I never was on the site. I clicked on the link and I said purchase. When it came it was cheap made uncomfortable rode up my crotch, so I contacted them for a refund which they say 60 days no questions asked warranty. But to my surprise this particular item they're saying was a final sale! They did not tell me that when they sent me the link. I am on a fixed income and the customer support is a scam. They tried every which way to not give me my money back they offered 50% off the next purchase if I ever made one which I never would. Highly disappointed and it's a shame that the government allows this to go on. Buyer beware ????????????Shapermint Response
08/17/2024
We appreciate your feedback, Robin. We replied to your complaint on this. Feel free to email us at [email protected] if you need more help.
Review from Debra G
1 star08/13/2024
I am DEEPLY angry at Shapermint! My bras are GLUED together. I spent three hours hand sewing the loop side back into my bras because it came apart while I was wearing it in public. The loops feed through a little slit and I had to sew them into place as well. I have been trying for a week to reach a human being and they don’t seem to exist. I’ve left several voicemails and have not received a call back. At this point I will be looking elsewhere for bras. I can only assume Shapermint has more business than they know what to do with and it is obvious they do not care about customers with problems. Shame on you for not handling customer complaints properly!!!Shapermint Response
08/16/2024
We understand your frustration, Debra. We sent you an email regarding your concern. Please feel free to email us at [email protected] if you need more help.
Review from Katherine C
1 star08/12/2024
This company has nice products but they say you can cancel at anytime this is not true they just do not let you cancel I have been trying to cancel for several months and I see I'm charged again how do I stop thisShapermint Response
08/22/2024
Hi Katherine,
I hope you’re doing well!
I’m writing to confirm that your Shapermint Membership has been successfully canceled. Rest assured, you won’t be charged moving forward.
If you have any further questions or need assistance, please don’t hesitate to reach out.
Best,
Review from Deanna R
1 star08/12/2024
WOrst customer service EVER!! I purchased from Shapermint on their website. And now they are withdrawing $4.99 US monthly from my account! This was done without my knowledge or agreement - I was automatically signed up for a subscription! NOT knowing I would get an automatic charge of $4.99 monthly. I cannot talk to them; their instructions for requesting a refund and a cancellation immediately are not working. Shapermint - you need to cancel my membership and refund my 2 months of $4.99.Review from Savannah W
1 star08/12/2024
I am not sure if this is going to help Shapermint for continuously charging me 4.99 per month. I have tried for several months to cancel this so called membership with no avail to be resolved. The process that is explained per the BOT is not correct because their system doesn't reflect what is sent to you in text message. All I want is to cancel this membership and be done with this company!!! I haven't orders anything from them in the past year and yet I am still be charged 4.99 per month. I want nothing else to do with this company. They have horrible customer service or should I say lack there of Customer Service.Review from Kathleen D
1 star08/09/2024
This company preys on women with body issues and has no customer service other than an extremely frustrating experience with a bot going in circles. I never received my order and have given up trying to resolve it peacefully.Review from Debbie H
1 star08/08/2024
Should have read reviews first. I got taken by this company too. Placed an order and they started hitting my bank and foe 4.99 a month without my knowledge and so far have not been able to contact anyone to cancel. My advice is to run from this company if s nothing but you a scam to trick out of your money each month till you catch them. Then you can’t contact them to cancel.
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