Customer Reviewsfor6pm.com

Short story: Avoid this company. Their Customer Service is among the worst I have ever dealt with. For context, I made a purchase on March 22, and selected "Fast" Shipping speed. My item was supposed to arrive on March 27th. That did not occur. When I tried to log in to check the status, their system indicated my account was locked and I needed to contact customer service email. So...I emailed their customer service email. I received a response indicating that email (in which they provided) is no longer monitored and to call their toll-free number, or use the chat feature. The chat feature would not work. As soon as I requested to chat, it would immediately log me out. When I called the toll-free number, it indicated they were closed and to email the above email address. This morning, April 1, I was able to get someone to answer my call. They indicated my order had been canceled by the billing team and that I would need to call them. So...I called the billing team and spoke with them. They indicated my order was canceled in error and I would just have to start over, although she placed the item in my "cart." Obviously, I will not do that as it is just far too difficult to deal with this company. My expectations are simple: 1. Provide customers with an easy way to buy their products, 2. Offer shipping confirmation and tracking, 3. Keep your promises, and 4. An easy way to get help. I shouldn't have to open a major case investigation, send 2 emails, wrestle with a chatbot, and go through 2 separate agents only to be told my order was canceled in error and start again. Never again with this company.

I'm a very disappointed faithful 6PM customer! I made a purchase which totaled $108 taxes were $3.85! I requested a return and was sent an email with return label that cost me $21.16 that's very disturbing especially since I'm returning it in the same box that the item was sent to me in! I honestly feel as if I've been ripped off paying $21.16 to return an item that I paid $3.85 to receive! This isn't good customer service at all, truly unfortunate and unfair!

I received my 6pm order and it was in a box without a label saying it was from 6pm. I also did not receive my receipt with my order which was strange. So I called Customer Service and the agent says the box may have gotten damaged and my order may have been put in another box but that should have nothing to do with my receipt. This was not a good experience and I felt I had to do their work in getting a receipt that initially should have been with my purchase.

I will start with some positives. There is a large selection and the shipping is fast. Now to the negatives. 6pm regularly misleads about the products I purchase. Last year I bought shoes listed as "genuine leather". Upon arrival they turned out to be full man-made. Later were the pants that were never listed as "maternity". It is only when I received them, it became apparent that they are unwearable for a non-pregnant person. What tipped the point for me is this year's Labor Day Sale purchase. I had searched high and low for a fashionable non-polyester dress. 6pm had a Sage dress listed as "98% cotton". We bought this dress and guess what? It has zero cotton content, and is made out of polyester. I would never buy a polyester dress at this price! I am very upset with the company and taking my business elsewhere. I will never shop at 6pm again.