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ComplaintsforEcoTek Protectors
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Complaint Details
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Initial Complaint
03/10/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I bought from EcoTek Protectors, LLC in early February 2023. The product was delivered on 2/17/23. I had then realized that I had bought the wrong item, which is my mistake. I emailed the company asking about shipping the product back for refund on 2/18/23 and heard no response. I looked on their website and found their refund policy, but noticed they have the completely wrong address listed. They have the return address listed as *********, CA in multiple places on the website which I believe is a ploy to get people to send products back with the wrong address. I ended up making the correction and shipping it priority with tracking. I emailed the company again and have heard no response. I left a review as well to warn others. I just want my money back.Business response
03/13/2023
To whom it may concern,
Thank you for bringing this matter to our attention. We will do everything possible to resolve the issue as quickly as possible.
It seems that this was all a misunderstanding. The customer's concern has already been addressed. The customer complained about an order purchased from us, we have responded to the customer's email, but for some reason, the email did not go through on the customer's end. We have attached screenshots of our interactions before and after the complaint.
We appreciate your time and effort in letting us know about this.
Sincerely,
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.