Customer ReviewsforBotach, Inc

TERRIBLE customer service. Order at your own risk. I've had to call several times to find out WHY my order was still "pending". I finally connected with a new employee who said "I just started here" I cancelled my order and will NOT do business with them ever again. Shop at your own risk. I can't give them a negative star, that's why a ONE star.

Thank you for your feedback. We apologize for any inconvenience caused. It appears you contacted our government sales line instead of our customer service, which is available via email only. Despite not being in the right department, the person you spoke to did their best to assist you. We are committed to improving our service and appreciate your input. For future assistance, please email our customer service at [email protected]

They sent me an incorrect item that was illegal in my state making me a felon the moment i took it into possession. Theres a reason why they are black listed on so many gun websites/forums.

This order was placed back in 2019, The buyer reached out about being sent the wrong accidently. The customer was refunded in full and this was resolved at that time.

Shady business practices.. purchase taser waited weeks to receive item. Once I received it / it does t work they say they offer no refund no exchanges… your risking your money when you purchase from this company… Buyer Beware.. I will never purchase anything from them again

We are sorry to hear this, The listing that was purchased from is from Police Trade Taser. The listing in question states that they may require parts in order to work and states that this item is a final sale item, There are no returns or exchanges. This is noted in big red letters. We are sorry to hear that you are not happy with your purchase, but unfortunately this was disclosed that this may be the case in the listing and is an agreement that is made when your purchase the item. If there is anything else we can be of assistance with, Please don't hesitate to reach out.

I ordered a high-end scope that was supposed to be new. Received open box/used item; broken seal, torn box. There was grass and other debris inside the flip-up lense covers and a white powder in the product box. Returned for a replacement and received another open-box item with broken manufacturer seal and torn box. At this point, I requested to return for refund because I'm not paying new prices for an open box item. Customer service said they open the boxes to check the serial numbers before shipping (even though the manufacturer labels the boxes) and refused to provide a return shipping label, which is completely against their publicly posted return policy (by law). When I followed up and inquired why they wouldn't provide a shipping label, they simply replied with "I am very sorry we cannot offer a return label", and a spiteful "If you do not want the scope you can return it using the RMA number provided. I hope you have a wonderful Monday" remark. I had to pay almost $150 at my own expense to return the product for refund because they won't stand behind their product or abide by their own policies. I will never order from this company again after this. This wasn't just an inconvenience or poor customer service, this was deceptive business practice. Buyer beware.

We apologize for any inconvenience you experienced with the item you received. We can confirm that the item was carefully inspected prior to shipment, and as evidenced by the photos you provided, it did not contain any additional materials such as grass. Please note that the manufacturer only affixes serial numbers to the item itself, not the packaging. In our email correspondence, we did inform you of this inspection process. Rest assured, the item you received was brand new and unused. We understand that you ultimately decided to return it, and we promptly processed a full refund upon its arrival. If there is anything else we can assist you with, please do not hesitate to contact our customer service team.