ComplaintsforHome365 Las Vegas Inc.

• Initial Complaint

  07/01/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  My girlfriend and I have been on the **** to find a home in Las Vegas as we are moving for work.I found a home located at ******************************************************************************************************** for rent. The listing advertised it for $1,700 per month with the first month being half off ($850 for the first month). My girlfriend and I paid the security deposit of $2,000 on June 3rd and were then sent the one year lease to sign. The leasing agent, *******, sent me a lease with the incorrect first month rent. It had the full first month rent listed rather than the discounted amount. When I asked if I could have this corrected, she stated she could not amend it due to security concerns however if I signed the lease, she would add an addendum. I did not feel comfortable signing the legally binding lease in hopes they added the addendum so I declined to sign the lease on June 14th. Since then, nobody answers their phone, their answers are generic when I do finally get a response (which is rare). The last time I heard from Home365 was from ******* stating she would talk to her supervisor to find a solution for me. This message was on June 18th and I have not heard from this company again since. Because the $2,000 I paid was for a security deposit for a property I never moved into and will not be moving into, I am requesting this money be returned to me in full.

  Business response

  07/01/2024

  Hello,

  I am in touch with ********** via email. He will get a full refund for the ** as I stated in the my email to him (attached).

  I am just waiting for his mailing address in order to send him a check. 

  Best,

  Aviv Shani

  VP Ops

  Home365.co 

  Customer response

  07/09/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The business has refunded me the full security deposit of $2,000.
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  06/17/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I had a rental property in ***********. I hired ********** as a rental management company in 2019. They were bought out by Home 365 a year later. I have been paying Home 365 to fully manage my rental property, selecting the tenant, collecting all funds, and handling any issues pertaining to the property. I have had issue after issue with Home 365. I sold the property on March 28, 2024. The rental property was occupied at the time and Home 365 has been holding the deposit from the tenant. I kept in contact with them through sending tickets on their website which is the only way to contact them. Home 365 told me to pay the new owner the deposit out of our personal funds at closing on March 28th, and they would reimburse us the deposit when they closed our account . We were told to allow 30 days for them to close our account and get the funds to us. The amount of the deposit is $1050. They are also holding an additional $250 of my money which they required me to keep on account with them for emergency maintenance purposes. When I had not received anything or heard anything from them by the end of April, I contacted them with another ticket and set up a zoom appointment. They said they were behind and I would need to allow another 30 days. I put in a ticket again at the end of May and they emailed an apology and said they are quite busy. I still haven't received any money or had my account with them closed. They owe me $1300.

  Business response

  06/20/2024

  Hello ***,

  We are sorry for the delay processing the funds owed to you. 

  We just proceed the $1,300, it will be sent to THE EPHRATA NATIONAL BANK, ending 2881, within 2 business days. 

  Thank you,

  Home365 Team 

  Customer response

  06/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************

• Initial Complaint

  05/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We had our 4 unit in ********, ** with Home365 and left them at the beginning of the 2024 calendar year when they decided to change the terms and conditions in the middle of our contract with them. They did leave us out of the contract after having a meeting with our property manager and sending a non-renewal/cancellation letter to the **************** via certified mail. We were told off boarding would take 30 days. That would have put us around the end of March. No money from them and no communication ($875 tenant security deposit and the $250 holding fee). I was told it would be an additional 2-3 weeks because they hit some delays. April 12, 2024 I reached back out again, and was told there were still some delays and they have been asked to expedite things. Here we sit on May 3, 2024 and still nothing. Last night I received an email stating they gave us the wrong 1099 information for 2023 and not to worry because and they just sent the new information to the *** for us. However, when I click on the new 1099 document I can't open it and they removed the old 1099 document completely. There is shady stuff going on!! I feel like I could write a huge book of all the things we had go wrong when we had our property with them. They left 2 of our units sit empty for A YEAR!! They didn't always pay us the rent guarantee owed to us and then they claimed they didn't have to pay us the rent guarantee for October 2023 (over $1,300) because were were selling the property. We didn't officially list the property for sale until December and didn't actually sell until March 2024. They wouldn't always answer calls or messages from our tenants, they turned our tenants against us telling them we weren't paying things and we were denying their requests. When the codes office showed up at our property, Home365 didn't do anything to help us or acknowledge the problems that needed fixed (things they told us we didn't have to do). DO NOT EVER GET INVOLVED WITH THIS COMPANY! NOT WORTH IT

  Business response

  06/27/2024

  Hello *******,
  
  I hope this email finds you well. 
  We are sorry for the late response to this message. 
  I have checked your complaint and found out that Home365 fulfilled the company's obligations according to the property management agreement (******************************************).
  
  We recommend closing this complaint due to the above. 
  
  Respectfully,
  Aviv Shani
  VP Operations 
  Home365 Team

• Initial Complaint

  03/21/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Moved in March 1st -no water -then leaks - then hit water tank needed replaced - took 2 weeks before having hot water . March 1st -stove top is corroded ( my lease says they fix) still not fixed , door is falling off hinges for almost a week - not fixed. ***** needs replaced ( lease says they fix) still not done . They have people come out to give estimates then deny the estimate causing very long wait times for anything . In the meantime Im adjusting my work schedule to accommodate people to come give these estimates. I try calling my agent assigned to me his name is ***** . He never calls back , I text her never texts back . I dont know what to do to fix this problem ? I need these repairs done . I also feel I should not have to pay a water bill this month as my water was not hot for most of the month . No one will return calls or acknowledge my texts . Can you please help me ?

  Business response

  04/18/2024

  Hi ***,

  
  Thanks for reaching out about these issues. We understand your frustration yet it's important to remember our coverage programs have limitations that are outlined in your contract's terms and conditions. 

  We recommend reviewing that section to gain a clearer understanding of what's covered.
  We're happy to discuss your specific situation and see if there's anything we can do to help. 
  

  
  

  Customer response

  04/22/2024

   
  Better Business Bureau:
  
  I have  read my lease and having a hot water tank is part of it . I hope this complaint helps others not get into a situation I have myself in . They fixed the hot water tank , I fixed the leak, door,stove . They provided a dryer . So I guess its resolved ? I hope no one else has to deal with poor service they provide . Thank you .

  Sincerely,
  
  ***********************

• Initial Complaint

  03/06/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I was a customer of ********************** for my property. They were completely incompetent and would not respond to requests for months, if at all. Ultimately I left because they continued to hold disbursements for months and then sent them to the wrong account. Once I moved my property to a new Property Manager (PM) (around Sept 2023), Home 365 shut off my access to my account. This removed my ability to get tax and Annual P&L reports that are required for doing taxes. My request is to get these documents. They have no way to create tickets form the outside without portal access, which they have removed.Property Address: **********************************************

  Business response

  03/21/2024

  Dear Codi,
  
  We sincerely apologize for the frustration you've experienced regarding your disbursements and access to reports. We understand your concerns and want to address them directly.
  
  Disbursement Delays:
  We see you requested a bank information update on August 1st, 2023. There may have been an error while we processed this change, either from your side (giving us the wrong bank account details), or by our side. Either way, on August 2nd, your information was corrected, and the disbursement of $13,797.72 was sent the same day.
  
  Tax and Annual P&L Reports:
  Following your termination request on September 11th, 2023, and property phase-out in October/November, access to our system was restricted as per company policy.
  ******************* from our team promptly responded to your request on March 11th, 2024, providing both your 2023 Annual View and 1099-MISC within 4 minutes. We've attached the email correspondence for your reference.
  
  We're committed to better communication regarding policy changes and ensuring a smoother experience for our clients.
  
  If you have any further questions or concerns, please don't hesitate to reach out to ***************************** and if the issue is resolved we kindly ask that this complaint will be settled.
  
  Sincerely,
  
  The Home365 Team

  Business response

  04/11/2024

  Hi,

  we already responded to this complaint on March 21st.
  

  see the screenshot attached.

  Customer response

  04/11/2024

   
  Better Business Bureau:
  The business finally responded to me. It's sad that it took such measure to get a response, but I consider this issue closed. 
  
  Sincerely,
  
  *********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩