Complaints

This profile includes complaints for Terra West Management Services's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Terra West Management Services

  6655 S Cimarron Rd Ste 200 Las Vegas, NV 89113-2181

• 

  Terra West Management Services

  11135 S Eastern Ave Ste 120 Henderson, NV 89052-4386

• 

  Terra West Management Services

  6628 Sky Pointe Dr Ste 290 Las Vegas, NV 89131-4073

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received the coupons to pay association dues the day before the dues were to be paid. Theirs a discount to pay ahead of time and now their charging me for late fees for every month and the year is just starting. I've already paid the *** for my condo in full for the entire year. Are these people stupid?

  Business Response

  Date: 02/20/2025

  Terra West (the Company)appreciates the opportunity to respond to Consumers complaint. Company records indicate that the attached document was sent to Consumer addressing the coupon books. Additionally, our records indicate that this matter has been resolved with Consumer on February *******. If the Consumer has any additional questions regarding his account, he is encouraged to contact the **************** Team at ************. Based on the attached, the Company requests the BBB of *************** to administratively close this case and consider this matter resolved. 

  Customer Answer

  Date: 02/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been without air conditioning for the past five days, during which time temperatures have exceeded 100 degrees. Despite the initial assessment and estimate provided by the first *********** it appears that no steps were taken to address or resolve the issue. Instead, a second ********** was sent to provide another opinion. Unfortunately, this has only led to further delays.Furthermore, the home warranty has informed the landlord that payment for the repair is required. However, the landlord is currently refusing to cover these costs, which leaves us in an untenable situation.

  Business Response

  Date: 09/30/2024

  Terra West (“the Company”) appreciates the opportunity to respond to Consumer's complaint. The Company has resolved this matter with the Consumer; therefore, the Company requests the BBB of Southern Nevada to administratively close this case and consider this matter resolved. 

• Initial Complaint

  Date:12/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in ********************** in *******, **. Starting in February 2023, I have been sending emails and pictures to TerraWest Management Services, our *********************** regarding a neighbor (*******************************************************************) who continues to violate Section ***** in the CC&Rs. To my knowledge, they have contacted the homeowner but to date, the issue is still not resolved. Its been ******************************************* anymore as it is considered confidential. Yet they want to send the pictures I take of the homeowners garbage can to send to the owner which violates my privacy. The homeowner will move the garbage can for several days to the back of their house, but its visible from the golf course and still can be seen from the street. After several days, they move their garbage can back to the front of the house which can be seen from the street. In one email, TerraWest indicated that if the issue is not resolved they could initiate a penalty fee. Im not sure if this has actually been done because they continue to keep the garbage can in the front of the house.I have repeatedly sent emails to Terra West and pictures but the issue is still unresolved after ten months. Im asking for an intervention by the Better Business Bureau to request some kind of support or action.Section ***** No Unsightly Articles. No unsightly article, facility, equipment, object, or condition (including, but not limited to, clotheslines, and garden and maintenance equipment, or inoperable vehicle) shall be permitted to remain on any Unit so as to be visible from any street, or from any Unit, Common Elements, or neighboring property. Without limiting the foregoing or any other provision herein, all refuse, garbage and trash shall be kept at all times in covered sanitary containers and enclosed areas designed for such purpose, and no towels or laundry shall be draped over fences, gates or balconies or otherwise visible from the exterior of any Unit. Such containers shall be exposed to view of the public, or neighboring Units, only when set out for a reasonable period of time (not to exceed twelve (12) hours before and after scheduled trash collection hours).Thank you for your consideration in this matter.************************* ***********************

  Customer Answer

  Date: 12/21/2023

  As of today, 12/21/23, I have not received a response or seen any change with this homeowner who continues to violate the CC&Rs that the homeowners association is not addressing. Ive attached two more recent photos: 1) homeowner continues to store garbage can in front yard and, 2) places garbage can on the street two days before pick up. If HOA does not respond, what action can I take? I will reiterate that this had been going on since February 2023. This business is violating their own rules! 
  Thank you

  *************************

   

  Business Response

  Date: 01/04/2024

  Please be advised that we will not be able to release any information regarding the property addressed by the complainant. To do so would go against the ****** Revised Statues and the any applicable privacy acts. We here at Terra West have taken the permitted and proper actions as needed to resolve the matter. 
  
  As reported by the neighboring resident (complainant), they have made continuous complaints about the matter regarding a trash container. When responded to recently, they were informed that our team would need to go out on property and re-inspect the violation.This had to be done to confirm that the violation was still valid. The owner was not happy with this effort of resolve. In fear of causing additional frustrations to the homeowner, the complainant was asked if they would allow us to use their image for immediate notification to the property in question. No response was given, just the notification of a complaint.
  
  We understand that the owners/neighbors may not get along but we do not have the ability to strong arm residents for a neighbors personal reasons. My goal was to resolve the matter that she felt was not being addressed in the time that was allowed of the team. The homes in the community have a majority of wrought iron fencing and block wall perimeters. Any individuals in a common area can view through the residents front and side yards; this would include chairs, plants, pets, and a stored container of some kind. With that said, the community enforces unsightly items and nuisances as stated in the statute she provided. Terra West and the *** does not allow nor partakes in harassment against anyone regarding a violation or concern. 

  Customer Answer

  Date: 01/19/2024

  January 19,****

  This issue is NOT RESOLVED. 

  The response by Terrawest makes no sense. It has nothing to do with us not getting along with the neighbor. We are always cordial with this neighbor. My reason for writing and submitting my claim is because the *** is not enforcing the rules that they created in the CC&Rs upon purchasing our home. Today, January 19, ****, I took another picture of the homeowners garbage can which continues to be stored in their front yard. 
  

  The ***s response was that they could not harass them. This is unacceptable. I know for a fact that they could fine them if they continue to violate the CC&Rs. I was told this by the President of the Board. 
  

  Based on their response my takeaway at this point is clearly they are allowing homeowners to store their garbage cans in the front yard with no enforcement. 
  

  Terrawest is not a reputable company. 

• Initial Complaint

  Date:07/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two to three days before the end of the month Terra West sent a statement for the collection of monthly association dues for the following month at ****** Ranch where I reside. In order to prevent any late fees I always pay my dues on the as soon as I receive the notice. As an example , they sent a notice at the month of April for the dues of May and notice for the month of May for the dues for the month of June. However even though I have been making my payment IN ADVANCE, Terra West still have been sending unsubstantiated LATE PAYMENT notices. This action on their part has been creating a very stressful environment on my life and impacting my life at this community. They even raised the dues by 15% without explanation in order to support their social activities.

  Business Response

  Date: 08/04/2023

  August 4, 2023
  Better Business Bureau Case #: ******** - ********************************

  To Whom It May ********************* accept this letter as response to your July 12, 2023, communication regarding the consumer
  ******************************** residing at ********************************************************************. ******************** is a property
  owner in ****** ****************** *** ************** in which we have been contracted by the *****
  of ********* for the Association to serve as their managing agent.

  The owners concerns are important to us and we completed a complete review of the claims and
  provide the following:

  ?Every November, as required under the ****** Revised Statutes 116 and the Associations
  governing documents. Every unit owner is provided with their legal notice of assessments,
  frequency due, instructions to pay and a copy of the Associations legally binding collection policy.
  They are further noticed that any statement issued is a courtesy only, as the annual mailer, under
  ****** law is the legally binding notice of payments due for the upcoming fiscal year. The notice
  was mailed and there is no evidence found of returned mail.

  ?Within the communication received from the BBB. The owner provided copies of two (2) checks
  they claimed they sent, in which we have only have record of receiving one (1), which is reflected
  on the ledger check #***, posted on 05/05/2023. The owner has online access to their account
  and statements are issued, per their preference setting, which is via ***** There is no evidence
  of returned mail.

  ?There is no record of the owner reaching out to Terra West Management Services prior to
  receiving the communication from BBB. If the owner had contacted our offices, in which the
  contact information is located on each piece of communication sent from the Association, they
  would have been advised of the next steps needed.

  ?The owner did not provide proof that the missing payment check #***, cleared his bank
  account in the documents provided by the BBB. Without proof the payment cleared, it is our
  stance that payment was not received by ***************** payment Lockbox or Terra West to
  post against the account. Therefore, the owner would be advised to stop payment and reissue
  another payment, as it was not received.

  ?The owner did contact our offices on July 28, 2023, and was advised of the above. ***luding the
  ability to write a letter to the ***** of ********* c/o Terra West Management Services for
  presentation at their next Executive Meeting to request a waiver of the late fees on the account.
  ******************** West is not empowered with the legal authority to reverse any late fees, unless a directive
  (vote of the *****) is obtained, to comply with ****** law. No such request has been received;
  however, it is still available for the owner.

  ?The owner claims that he is making payments in advance, but by looking at his payment history it
  would appear that the payments posted in the month are for that month. Assessments are billed
  and due on the 1st of the month, with a 15-day grace ******* The owner is making payments and
  sending via **** to the bank lockbox for processing. In looking at the history back to July 2020,
  payments come in after the 1st consistently, not in advance.

  ?In further review, as a result of the owners payment practices, they have incurred late fees on
  10/20, 11/20, 12/20, 1/21, 2/21, 3/21, which the ***** as a courtesy reversed on 6/22. Currently
  as of this communication, there are two $10 late fees for June 2023 and July 2023 assessment
  periods.

  ?The last concern is tied to the Associations vote to increase assessments. The Association is
  governed by NRS 116 and their governing documents, which provide the draft budget and
  proposed changes, are sent to each owner. They are given an opportunity, per ****** law, to
  vote in opposition at their annual budget ratification meeting to overturn the budget that is
  presented. There is no record that the owners notification of this meeting was returned in the
  mail and the record reflects that the required % of votes from the membership was not received,
  therefore the budget was passed. The record reflects the due process for notification and vote
  was followed under the law, the owner is in dispute with the decision of the ***** to increase, to
  offset the increase in operational expenses to maintain the assets and service of the Association.
  

  In conclusion, the record reflects that the owner was properly noticed, with no returned mail. The owner
  did not make an attempt to address his concerns, in order for management to provide him responses to
  his questions and a pathway for resolution to dispute the fees assessed on his account.

  We humbly request that this matter be closed, with no **** against the company as represented above.
  We encourage the owner to take the steps above to seek resolution and we will be more than happy to
  assist him. Our contact information is ************ and speak with our Recovery Services Department,
  with whom he spoke on July 28, 2023.

  Sincerely,
  *************************, CMCA, AMS, PCAM
  Vice ********** *** Division/CSO
  

  
  

  Customer Answer

  Date: 08/07/2023

   
  Complaint: 20310095
  
  I am rejecting this response because: I have made my payment in advance since January 2023 to August 2023.
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:07/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Since January, I have been billed a "Late Fee" though I am set up for automatic payments, and all of my monthly HOA fees have been successfully paid.- Terra West has sent me on a "wild ***********" to get this fixed, which has been a complete waste of my time/money. They finally called me and said they would remove all late feed in June. It is July and these fees have not been removed.- Since then they have charged me a $200 fee for allegedly not coming to a stop at a stop sign. After finally receiving the footage (they kept telling me that they could not send me footage so I had to take time off work to come in person), you can see that I did come to a stop, and multiple cars before and after me made similar stops but they were not harassed. - This is just the tip of the ice ****. I want all HoA fees I paid for this year refunded for their lack of service, harassment, and neglect.

  Business Response

  Date: 08/08/2023

  Better Business Bureau Case #: ******** - ******************************

  To Whom It May ********************* accept this letter as response to your July 21, 2023, communication regarding the consumer ******,
  ******** residing at ************************************************************************. **************** is a property owner in ******
  Ranch ************ *** ************** in which we have been contracted by the ***** of ********* for
  the Association to serve as their managing agent. Please note we did not receive the communication from
  the BBB referenced within the letter, dated July 6, 2023.

  The owners concerns are important to us and we completed a complete review of the claims and
  provide the following:

  ?Every November, as required under the ****** Revised Statutes 116 and the Associations
  governing documents. Every unit owner is provided with their legal notice of assessments,
  frequency due, instructions to pay and a copy of the Associations legally binding collection policy.
  This notice communicated that the monthly assessment would change from $155 to $180 per
  month, effective January 1, 2023. It further stated, that owners who setup their own bill payment
  would need to update the amount. The notice was mailed and there is no evidence found of
  returned mail.

  ?The is correct that they are setup through auto pay however, it is not through the Association but,
  their personal bank account. As reflected on their ledger below, they did not take action to update
  their bill pay for their January installment, which generated a physical check, sent via **** to the
  bank payment lockbox. Therefore, they were short $25 on the payment due, reflecting as a
  delinquency and incurring a late fee, per the collection policy they were mailed in November.

  ?The unpaid balance rolled over into February. The owner was sent a balance due reminder
  statement via **** with no response and no returned mail.

  ?For their February payment, they repeated the action and did not adjust their payment, adding
  another $25 in short pay. This incurred another late fee, per the collection policy legally in effect,
  which was mailed to them in November, with no response and no returned mail.

  ?In March they corrected the billing amount but, did not pay the two late fees incurred and the
  now $50 in past due assessments. Therefore, per the collection policy, a third late fee was
  imposed for the period of March.

  ?The owner called our after hours service on March 30 and left the following message: I Am Having
  Issues With My Statement. I Would Like To Have The 3 Late Fees That Are Not My Fault. I Have
  Made On Time Payments Every Month. Management contacted the owner the next day and
  advised that the elected ***** of ********* of the Association would need to review a written
  request and would vote upon any late fee waivers, as the management company Terra West is
  not empowered to make such a decision.

  ?The owner submitted their request in July, which went before the ***** of ********* at their July
  Executive Meeting. As of the date of this response, the *****s decision to approve the late fee
  waivers was granted and a letter of determination and account change, was already in process to
  alert the owner.

  ?The owner is also in dispute of compliance fines assessed by the ***** of ********* for
  documented violations of their governing documents. When the owner purchased in the
  ************ they became legally bound and signed off, acknowledging their understanding of the
  use restrictions in the community and their duty to follow them. The owner had received proper
  notice per ****** law and their governing documents, including the right to appeal a decision of
  the ***** of ********* and took no action. As a result of their actions to break the rules, the *****
  issued sanctions and those are lawful and due.

  In summary, the owner received notice of the assessment change, did not read the communications sent
  for them to change their personal banking to change the payment amount. As a result, they incurred late
  fees. The ***** through due process, reviewed their written July dispute and agreed to waive the late
  fees, which were already in process for resolution/notice. The ***** is not legally empowered to waive
  assessments, as ****** law requires all unit owners to pay their assessments, when purchasing in a
  common interest community.

  We humbly request that this matter be closed, with no **** against the company as represented above.
  The record reflects that all outreach, response was made to any inquiry and their dispute is not tied to
  Terra West Management Services but, to the ***** of ********* of the Association on the decisions that
  were made tied to their ownership within the community.

  Sincerely,
  *************************, CMCA, AMS, PCAM
  Vice ********** *** Division/CSO
  Terra West Management Services
  ******************************************************************************************
  ************ phone
  ************ fax
  www.terrawest.com

• Initial Complaint

  Date:08/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in the community of ****** ********* and our home owners association is Terra West. Out of 300 homes we all pay $120 in hoa fees. Our gate to our community has been broken for 8 months! Leaving us paying for things to stay broken. Putting our safety at risk and allowing us to continue to make a payment for our gate staying wide open every day!! Please help.

  Business Response

  Date: 09/02/2022

  Business Response /* (1000, 6, 2022/08/04) */ Terra West Management Services is the management company for **************** at ************ Owners' Association. There have been several issues with the gate system that have been resolved. Most recently, the AVI Loops, the Entry Loops, the Telephone Entry System (vandalized) and the entry gate motor have been replaced. The **************** at ************ Owners' Association has thus far spent over $4,000 in 2022 maintaining the gate system. In addition to normal wear and tear items, the gate system has also been vandalized which resulted in the entire Telephone Entry Unit needing to be replaced, and there have been circumstances in which parts needed to be ordered and there were delays receiving parts. Unfortunately, there are frequent problems with the gate system which would give the perception that repairs are not being made timely, but the ****************' Board of Directors has been diligent at maintaining and repairing the gate system as soon as issues arise. If a homeowner experiences any gate issues, they are encouraged to report it to the management team at ***************@terrawest.com or by calling Customer Service at (***) ********. Consumer Response /* (3000, 8, 2022/08/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for the response, but just like every single response for the past 8 months, there is never an ETA on when the gate will get fixed. Your management team collects $432,000 a year from our HOA fees. We don't want to hear that you paid $4000. We want the gate fixed. All the other gates around our area work perfect fine and are NEVER wide open! Provide an ETA, or replace the entire gate with an upgraded one. Thank you. Business Response /* (4000, 10, 2022/08/18) */ Terra West understands that community gate issues are very frustrating for homeowners. The ****************' front gate operator had to be replaced and the parts were ordered. When the gate motor fails and while waiting for parts to be received, the gates must be placed in the open position for liability issues, including the necessity for emergency vehicles to be able to gain access into the community. Terra West was informed by the gate vendor on Tuesday, 8/16/22, that the new unit was installed, tested, and back to full operation. Unfortunately, a short time after, we received information that there were issues again with the gate remotes and gate codes. The vendor came out to the property on Wednesday, 8/17/22, and we received confirmation that the gate is working properly again. The management team and the **************** Board of Directors do appreciate feedback from homeowners when there are maintenance issues in the community. If you would like to communicate directly with the **************** management team, their email address is ***************@terrawest.com.

• Initial Complaint

  Date:06/30/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rent a house through ****** ***********, and Terra West is the management of the HOA connected to them. They have been extremely unprofessional. They have never communicated to us whatsoever, which i deemed understandable at first seeing as me and my roommates aren't homeowners. Long story short, on June 18th, 2022, 1:09am our cars were towed from our own residence. I had previously asked in person when we were first touring the house if we needed parking permits to park here. The spokesperson for ****** told me no and never mentioned anything about an HOA or an HOA contract. I have never signed an HOA contract. I have received parking violation warnings which I'm sure are documented. After receiving the warnings, I called the number on the sticker multiple times as well as left voice messages to no avail. On June 3rd, I sent an email informing the HOA i won't be signing any contracts unless i received aforementioned permits, to no reply. Nonetheless, on June 18th my car was towed and I had to spend $600 out of pocket to get my roommate and I's cars back. I called ****** multiple times as well as sent them emails to which they said they could do nothing for us. I had to wait until on my literal birthday to go into the Terra West office and receive the parking permits. When I did that, they informed me they had no paperwork, paperwork they should have had from the actual homeowners filled out and they told me it was unusual for renters to show up in person for these things. After finally receiving the permits i've been entitled to since March 8th, my move in date, last night i received a notice in the mail from Terra West informing me i owed them another $362 for miscellaneous parking related fees as well as late fees. I feel i am already entitled to my $600 in tow fees back due to their unprofessional conduct and sloppy business tactics. Now they add insult to injury, requesting more money for something I already paid for when we've given them thousands already.

  Business Response

  Date: 08/30/2022

  Business Response /* (1000, 5, 2022/07/14) */ Terra West manages************ Homeowners Association and as such, does not frequently communicate directly with tenants, nor is Terra West obligated to communicate with tenants. Per the Association's governing documents, homeowners are responsible for providing their tenants with the HOA's rules. ************ Homeowners Association does not allow parking within the community without a visible parking pass on the vehicle. The HOA has a vendor, *************, that goes out and tags vehicles not in compliance and if not resolved within 48 hours that vehicle can be legally towed. On June 3, 2022, the Property Manager, Tricon Residential, provided Terra West with a copy of the tenant's lease and the homeowner's account was notated. On that same day, Tricon was notified by Terra West by email that the tenant had permission to pick up a maximum of 2 parking passes at our Sky Pointe Office. It was Tricon's responsibility to notify the tenant that the parking passes were available. On June 22, 2022, the Terra West customer service department notated the account that the Property Manager (Tricon Residential) gave the tenants authorization to obtain parking passes with current lease and ID. No fines have been assessed to this property for parking fines. A letter was mailed to the homeowner concerning their account; however, the letter was not related to fines and was not intended for the tenants. Consumer Response /* (3000, 7, 2022/07/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) They claim it's the responsibility of the homeowner, but send us, the leaseholders bills of violations. If it's the homeowners responsibility to communicate with you guys it should be a two way street. I shouldn't have to pay money out of my own pocket because two business entities can't figure out who should be the person talking to me. You guys sound very confused and unorganized and I don't understand why I should have to suffer when I pay thousands a month and fulfill my end of the bargain Business Response /* (4000, 9, 2022/07/27) */ As the management company for************ Homeowners Association, Terra West is responsible for managing the day-to-day operations of the community and ensuring that homeowners and residents adhere to the governing documents and rules set by the association. As stated in Terra West's previous response,************ Homeowners Association does not allow parking within the community without a visible parking pass. It is unfortunate if the homeowner or property manager did not accurately communicate the HOA's rules to the tenant; however; the tenant chose to ignore the warning given by the tow company. Any questions or concerns regarding the reimbursement of tow fees should be directed at the tenant's property manager/homeowner. In addition, as stated in our prior response, there are no parking violation fines assessed to this account at this time.