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ComplaintsforChanging Minds, LLC
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Complaint Details
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Initial Complaint
06/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 10/02/23 I had my first appointment and established care with *************************** at Changing Minds Psychiatry. At the time of visit, ***** suggested that I do a ***************** to send for testing through Castle biosciences to better determine which medications would work better or have better effects according to my genes. While she was explaining I asked her if my insurance covered it and I asked again after she was finished talking, before sending me to the back to take a sample. This month in May, I received a bill from Castle Biosciences stating my insurance doesnt cover this service. The service costs $4,700, which the representative explained that when the insurance rejects coverage they only charge the patient $330. I was offered financial assistance to only pay $200. I spoke to the managers and business manager from Changing Minds regarding their negligence, failing to verify insurance coverage or doing their due diligence to communicate that coverage verification is a patients responsibility. Knowing this information, I couldve contacted the insurance myself or refused service.Business response
06/24/2024
The patient was offered the service to do the testing and was told that most insurances cover the service. We do not handle the billing for the testing, the company that does the test does that. When insurances dont cover the service, they contact the patient to go over the other payment options. This is not something our office has any control over.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.