Customer ReviewsforGrandview at Las Vegas

I bought this Timeshare in ************************************************************************************************************************************* down.Each year there charge me for maintenance fees,This i didn't pay so there put me in collections to mess up my credit. I send them $282.00 for the bill and there sent it back to me. I told them before i want to canceled and there said i cannot cancel. i'm collecting Pension now and i cannot afford to pay for a timeshare that i'm not using .Can you help me get rid of it Please

Yes I want to canceled my timeshare I can't afford it now

Grandview wrote to me and told me I can cancel my timeshare,since there get my letter from BBB This I wrote them back and told yes I have the letter can i put it on here

I receive a letter from Grandview and i wrote them a letter back letting them know i want to get rid of the Timeshare but i having heard from them yet Dear Grandview At Las Vegas ****************** I am *************************** the owner of your timeshare since October 28th, 2006. I was working and I paid it off, I also paid all maintenance the fees over the years. Yet, I have NEVER used the facility! I attempted to use it previously while preparing I to go abroad and I was denied. It has been sixteen years and Im now retired, living on SSD and I can no longer afford to maintain this timeshare. Therefore, I request to Relinquish and Surrender my timeshare ASAP. Contract ********* Owner ID: ****** Please let me know what the requirements for this relinquishment program are. Thank you.Yours truly,*************************** ******************

Dear Grandview At Las Vegas ****************** I am *************************** the owner of your timeshare since October 28th, 2006. I was working and I paid it off, I also paid all maintenance the fees over the years. Yet, I have NEVER used the facility! I attempted to use it previously while preparing I to go abroad and I was denied. It has been sixteen years and Im now retired, living on SSD and I can no longer afford to maintain this timeshare. Therefore, I request to Relinquish and Surrender my timeshare ASAP. Contract ********* Owner ID: ****** Please let me know what the requirements for this relinquishment program are. Thank you.Yours truly,*************************** ******************

View this email in your browser Resort Grandview at Las Vegas Contract Number 54771-031104B-13-O Contract ID 116095 Current Balance $ 237.36 Greetings from Grandview at Las Vegas, The Annual Billing for 2023 Maintenance Fees is now complete. Your fees are due on or before January 1, 2023. As a reminder: If your payment has not been posted to the account, on or before January 31, 2023, 1.5% monthly interest will begin to accrue on the balance and a Late Fee will be assessed. We have three convenient payment options available: o Online: You may pay online by visiting us at https://www.dailymanagementresorts.com/sitelogin.aspx, Select your Home Resort, and enter your username and password. Then follow the prompts. o If you are new to online payments, Register online by visiting https://www.dailymanagementresorts.com/userregistration.aspx and enter your Contract ID: 116095 , Last Name: McClean and Home Resort: Grandview at Las Vegas, then follow the prompts. o Phone: You may also pay 24/7 via the automated payment system by dialing (866) 767-0752 and follow the voice prompts. Please have your Contract ID: 116095 and Owner ID: 117097 available. o Mail: Check payments are accepted by mailing to the address listed below. The check must be in US Funds or drawn off of a US Funds bank account. Please make the check payable to Grandview at Las Vegas and note your Contract Number: 54771-031104B-13-O. Note: Check payments sent by mail may take up to 21 business days to post to your account. Grandview at Las Vegas P.O. Box 405947 Atlanta, GA 30384-5947 Your invoice has been mailed and is on its way to you. If you would like to view a breakdown of your fees while waiting on the invoice to arrive, you can Log In to your account. If you have not received your invoice after three (3) business days of receiving this email, please contact us to confirm we have the correct address information and we will be happy to send you a copy. • If you have already sent your payment, Thank you! You may disregard this email. o Payment not reflecting? This email may have come prior to the payment posting. Please allow time for the payment to process and verify with your bank that the payment has cleared. • If you have already called and spoke to a Team member to setup a formal payment arrangement, you may disregard this email. • Additional questions or concerns? Kindly, reply to this email and we will gladly assist you. We look forward to you traveling and creating new memories at your resort! Sincerely, Your Accounting and Owner Services Department CONFIDENTIALITY NOTICE: The material contained herein may be subject to the attorney/client or work product privilege. This communication with its contents may contain confidential and/or legally privileged information. It is solely for the use of the intended recipient(s). Unauthorized interception, review, use or disclosure is prohibited and may violate applicable laws including the Electronic Communications Privacy Act. If you are not the intended recipient, please contact the sender and destroy all copies of the communication. Copyright © 2022 Grandview at Las Vegas, All rights reserved. You are receiving this notice because you have purchased or own a timeshare at The Grandview at Las Vegas that is managed by Daily Management, Inc. Our mailing address is: Grandview at Las Vegas 9940 Las Vegas Blvd South Las Vegas, NV 89183 Add us to your address book Want to change how you receive these emails? You can update your preferences or unsubscribe from this list.

Dear Grandview At Las Vegas Owner Association, I am Andrew McClean the owner of your timeshare since October 28th, 2006. I was working and I paid it off, I also paid all maintenance the fees over the years. Yet, I have NEVER used the facility! I attempted to use it previously while preparing I to go abroad and I was denied. It has been sixteen years and I’m now retired, living on SSD and I can no longer afford to maintain this timeshare. Therefore, I request to Relinquish and Surrender my timeshare ASAP. Contract ID:116095 Owner ID: 117097 Please let me know what the requirements for this relinquishment program are. Thank you. Yours truly, Andrew McClean This IS WHAT I SENT Grandview

What should i do now.

Dear BBB, It's now January 11th, 2023 and I have not heard anything more from either the BBB or Grandview at Las Vegas since December 5th, 2022. HELP!!!!!

I just sent Grandview This Letter I am writing to see about canceling my agreement with your company. I owe you nothing and am paying the annual maintenance fees, so it is more than fair to ask that this be done without delay. Your company has cheated me in more than one way, and it is not feasible for this relationship to continue. Please send me the release documentation and a refund of the monies paid as soon as possible. Thank you, Andrew *******

Resort Grandview at Las Vegas Contract Number 54771-031104B-13-O Contract ID 116095 Dear Andrew Steven *******, This is a friendly reminder that your Past Due and/or Current Annual Fees have been accruing monthly interest and your account was assessed a Late Fee on February 21, 2023. Your past due balance, as of today, is $ ****** and is due on or before March 22, 2023. Monthly Interest will continue to accrue, on the 10th of each month, until a full payment is made to stop this process. To offer our owners more flexibility, please review the below options to aid you in avoiding extra fees: Online: Please visit *************************************** Simply Select your Resort, Login or Register your account and follow the prompts. Phone: You may also pay 24/7 via the automated payment system, using your checking account information or a credit card by dialing (866) 767-0752 and follow the voice prompts. Have your Contract ID: ****** and Owner ID: ****** ready. Mail: US Funds Check payments are accepted by mailing to the address listed below. Please make the check payable to Grandview at Las Vegas and note your Contract Number ******************. Check payments sent by mail may take up to 21 business days to post to your account in our busiest season. Grandview at Las Vegas P.O. Box 405947 Atlanta, GA 30384-5947 Payment Arrangements are also available. Please contact [email protected] to set up a formal payment schedule. Please remember that in order to use your week or deposit with your exchange company, your fee(s) must be paid in full. With Sincerest Appreciation, Your Accounts Receivables Department CONFIDENTIALITY NOTICE: The material contained herein may be subject to the attorney/client or work product privilege. This communication with its contents may contain confidential and/or legally privileged information. It is solely for the use of the intended recipient(s). Unauthorized interception, review, use or disclosure is prohibited and may violate applicable laws including the Electronic Communications Privacy Act. If you are not the intended recipient, please contact the sender and destroy all copies of the communication. Copyright © 2023 Grandview at Las Vegas, All rights reserved. You are receiving this notice because you have purchased or own a timeshare at The Grandview at Las Vegas that is managed by ***** **********, Inc. Our mailing address is: Grandview at Las Vegas 9940 Las Vegas Blvd South Las Vegas, NV 89183 Add us to your address book Want to change how you receive these emails? You can update your preferences or unsubscribe from this list. This is what i receive.

In the short time that we have been owners, we have realized Vacation Village's true colors & do not trust anything they say or do. We were told we would be able to travel anywhere at any time which is misleading. You cannot travel anytime you want because if you want to go somewhere at a time other than your 'week' you have to exchange and that is only if you have enough credits to exchange for where you want to go. We've realized it's cheaper to book a hotel through a discount website after paying maintenance fees & a mortgage for a timeshare we would only be using maybe every 3-4 years. When you book at other resorts you still have to pay all of their resort fees. We tried to get help from our 'personal account specialist,' Katherine R***, and her unhelpful solution was to try selling it on ebay or through a realtor. It has become a stressful hassle keeping up this ridiculous expense. We are ready to be done with this timeshare & all the financial stress & hardship it has caused.

9/30/2021

Re: Consumer - DEJA C**** and KHARTEL C**** - XXXXXXX

We are in receipt of the Customer Review submitted to the Better Business Bureau concerning their review of Grandview at Las Vegas dated September 21, 2021. Developer denies the allegations made in Consumer's Complaint. All of the terms, fees and costs associated with the purchase are documented in writing for mutual protection. There is no basis for termination of the Contract. The Contract that Consumer executed and entered into with Developer is valid and remains legally binding. Developer stands firm in its position of no wrong doing. If Consumer would like to continue their communication on this matter, they may contact our Concierge Service Department Monday through Friday from 8:30 a.m. to 5:00 p.m. EST. The Concierge Service Department may be reached toll free at X-XXX-XXX-XXXX or by email at: *********@VacationVillageResorts.com.

Very truly yours,

Lili B. K***
Corporate Relations Manager