ComplaintsforThe Property Management Firm

• Initial Complaint

  06/04/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Found the rental property on ****** and contacted the property management firm. Spoke with the Deborah and was told must have a 600 credit score and proof of 3x The income. Pay the application fee but didn't get a response back . Waited five days and called and spoke to Deborah again and she said they weren't able to get a hold of first landlord. My response was on the application the reason for moving out of the home was because landlord had died. She told me to send second landlords information to a Cheryl. Information was sent but never heard back from Cheryl got text messages from another number saying they need more information from me. When I called office back a few days later Deborah told me that the property management office manager name was Joey Gutierrez and Cheryl was just the realtor. After speaking to Cheryl found out she's actually the manager of the office. Sent in everything that was requested but still didn't get a response. Last week I got a text message from this random number saying that I must see the property and she had a realtor that would be able to help me. When I met with a realtor he was confused why this property was still sitting there and if I already match the income and had the credit score why the property wasn't offered to me yet? I've been trying to email back-and-forth with Cheryl but the last email I got was stating that I could withdraw my application. I don't know why I would when I Invested so much time and money and my credit score has dropped due to this application. Yesterday I looked on ****** and it's still available. I'm not sure if this property is under the property management firm? But it does worry me because they do have my Social Security number. Attached are text messages from the that number and I'll also send you Cheryl emails .

• Initial Complaint

  10/25/2021

  Complaint Type:

  Delivery Issues

  Status:

  Unresolved

  More info

  I needed to terminate my lease 2 months early due to cancer removal surgery. Per my doctor, I was unable to use stairs for 8+ weeks and all bedrooms and shower/baths were upstairs. I reached out to both the property manager and owner and let them know I would need to leave before my lease ended in August. When I spoke/emailed with the property manager I was told that if I left the property in good condition they could immediately put the property up for rent. I paid July's rent and surrendered my keys the second week of July. I received 80% of my deposit back. Since that time I received an email stating that they were having a hard time determining what, if any, rent I owed for August because of the owner not making a full effort to rent the property. October 21 I received an email saying the owner was requesting August's rent. I told them I felt that was unfair not only due to not being able to access facilities due to my health but also because the property was not rented until October 22. Upon checking with my realtor the property was listed but applications were not being accepted until recently. On Saturday, October 23 my account was sent to a collection agency. During my 2 year rental, I completed repairs that were the owner's responsibility and paid my rent early every month. I did everything to make sure the property was in better condition than when I left it. It is not fair to charge my rent when the owner held onto the property and had it listed almost $800 dollars more a month than I paid. Nor should this have gone to a collection agency when I had less than 24 hrs to respond in any way.

  Business response

  06/09/2022

  Business Response /* (1000, 6, 2021/10/27) */ The tenant broke their lease early, without approval from the Owner. The tenant was aware they were likely going to have to pay the past due rent. We did our best as a management Company to negotiate with the Owner to waive the last months rent per the Tenant's request, however the Owner's ultimately denied the request. The Owner is entitled to, and expects to collect the last months rent that is owed. We acted in good faith and did our best to negotiate the Tenant's requests to have her last month waived, but we DO NOT Own the Property and we work on BEHALF of the Owner. This complaint is unfounded, as we have ZERO control over this, and must do as our clients request. Her complaint is with the Owner. She was not charged a lease break fee penalty, and there were several repair charges that were waived in good faith. We understand her position, unfortunately it is not our property, and we cannot waive the balance owed. Consumer Response /* (3000, 11, 2021/11/02) */ ***Document Attached*** The property management firm also has a responsibility to abide by tenant law. I expected the owner to possibly take me to court but not to have the property manager submit me to a collection agency 24 hours after requesting I pay the rent. Per NRS 118A.340(1) of the tenant law handbook if there is a health reason, a physical disability and the condition requires that they relocate because of a need for care a tenant can break the lease. I had cancerous skin and reconstructive surgery that went from my ************ down to my *********. It was nearly impossible to walk, I could not use stairs and I needed to take numerous 5-min epson salt baths a day. All bedrooms were located upstairs and there were no bath/shower facilities except upstairs. I don't think anyone can expect me to bathe in a sink for 8 or more weeks while I recovered. I did not go into all of these details with them or the owner because it is quite embarassing and personal. But I did tell them I could not use the stairs due to a serious health crisis. I explained I needed a 1-story house which is what I am currently living in. The owner also has to put in effort to rent the property per NRS 118.175. Simply listing it but holding onto the property for nearly 3 months does not suffice in "mitigating damages". The firm has an obligation to not only protect the owner but to also protect the tenant when the owner is in the wrong. The owner did not turn me over to collections less than 24 hours after contacting me, the property management did. If they felt I was truly in the wrong than they should have advised the owner to take me to court. Maybe looked at the laws I have referenced and advised him and then left it up to him to decide what to do. Instead they the property management decided to turn this over to a collection agency. This is not how you treat a tenant that was never late on her rent, did repairs on the owners appliances and screens without asking for reimbursement and then ultimately only left early due to a health crisis. Again to clarify, where I could not access or use the facilities. Had the owner filed this instead of the Property Management Firm than I would not be disputing this on the BBB. But after everything, THEY chose to send me to collections. Again, 24-hours after requesting I pay. And that part is on THEM.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩