ComplaintsforEmpire Roofing
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Complaint Details
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Initial Complaint
05/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Date of transaction: 11/21/2022 install New 4,000kw system 10x qcell 400watt modules -iron ridge racking system - Enphase micro inverters IQ7 - Interconnecting new circuit of PV to Existing Combiner Enphase - All admin work and documentation to be completed 50%down 40% Day of installation completion 10% once Pass inspection thru AHJ Clark county Installation was done incorrectly, not as agreed to:Wiring of the interconnection was done with insufficient size wiring which presents a potential fire hazard and does not allow for the charging of the newly installed Tesla batteries.Business response
06/01/2023
I have received this and have spoken with Customer and created a plan to rectify it and make the customer Happy.
should be close out by 6/12/23
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.