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            Business ProfileImpulse Alarm, LLC

            Security Consultant
            Revoked BBB accredited business

            Current Alerts For This Business

            Accreditation Revocation:
            On 03/12/2024 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

            6. Address disputes forwarded by BBB quickly and in good faith.

            6A. Provide a response to each complaint that:
            • Is professional,
            • addresses all significant issues raised by the complainant,
            • includes appropriate evidence and documents supporting the business' position, and
            • explains why any relief sought by the complainant cannot or should not be granted.

            Contact Information

            1810 E Sahara Ave # 324

            Las Vegas, NV 89104-3707

            Get Directions
            Visit Website
            (866) 266-6908

            Customer Reviews

            1/5

            Average of 10 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            56 complaints closed in last 3 years

            30 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            Revoked BBB accredited businessNR

            Years in Business: 9

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            1810 E Sahara Ave # 324, Las Vegas, NV 89104-3707
            BBB File Opened:
            4/15/2019
            Years in Business:
            9
            Business Started:
            1/16/2015
            Business Started Locally:
            7/18/2018
            Business Incorporated:
            1/16/2015
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Ms. Danielle Paletz, Manager
            • Ms. Veronica Golin, Managing Member
            • Mr. David Hatfield, Managing Member
            Contact Information

            Principal

            • Ms. Danielle Paletz, Manager

            Customer Contact

            • Ms. Danielle Paletz, Manager
            • Ms. Veronica Golin, Managing Member
            • Mr. David Hatfield, Managing Member
            Read More Business Details and See Alerts

            Customer Complaints

            56 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/12/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Unanswered
            I just moved into my new home and while moving in someone came to my door. It was an ADT sales man. I should've told him to come back another time but he stated he wouldn't take much of my time. I wish I would've known then what I know now. Furthermore, I feel that is deceptive business tactics while I am trying to move. Was also told since the internet was not currently installed that another rep would come out that Friday to install. I have yet to receive the doorbell camera. I also at that time signed up for auto payments. After that I receive a statement advising that I am past due and the rep called me to advise I need to set it back up. I then set the account back up and to my surprise I received another statement advising again that I am past due. I understand that it is my responsibility to ensure the payments have been drafted each month which I have taken care of. I have yet again set up auto draft. I contacted ADT to see about cancelling the service all together, she did credit me one month of service; however, the bill I received is still showing the full amount due. Today, I reached out via their chat feature as my bill is still showing past due with no auto draft set up so again today I set it back up. The rep advised to wait to see if the bill is drafted next month. I stated I do not want to wait, I want the account cancelled as it has been nothing but a headache to me. She stated I am under contract until Dec 2026 and would need to pay $18 hundred something to complete the early termination. I asked why it keeps cancelling and no one has been able to tell me, there are no reasons on my end to cancel (nsf's or non payments). I also stated this is not my issue it is theirs and I want to cancel the account. PLEASE help me to get my account cancelled as there is clearly an issue with their auto payment system and the whole reason I set it up that way to begin with was the convenience of it all, to not have to worry each month.
            Read More
            Read 55 More Complaints

            Customer Reviews

            10 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Donnie A

            05/19/2024

            RE: Customer Complaint- Contract I am a 73yo senior living on SS. On February 27, 2024 a salesman from Impulse Alarm (ADT) approached me while I was moving into my new home and told me that the builder ( Stanley ****** – Westside Proctor Atlanta, GA) had authorized and approved ADT alarm systems (equipment- FREE; NOT TRUE!!) to be installed in our new homes, and I would only be responsible for monitoring. I was NOT informed of the contractual agreement as this was done with cell phone signature. The ADT – ALARM SERVICE CONTRACT consist of 8 pages which was on the salesman’s cell phone. I was rushed to INITIAL contract without given the opportunity to read all 8 pages. I WAS NOT aware this was a 36 month contract. The technician install the system the same day , which included door bell and cameras, however , I told the installer had no internet, therefore I would not be able use doorbell or camera. As of today, I still DO NOT have internet, since this is new construction. ADT has been charging me $63.99/month. I have made numerous calls to ADT and Impulse Alarm to cancel contract, with no help. As of 5/19/24, I still do not have internet and NO functioning door bell or cameras. Again, I am a 73yo senior on a fixed income that’s being taken advantage of. CAN ANY ONE PLEASE HELP ME WITH THIS ISSUE.
            Read 9 More Customer Reviews

            Local BBB

            BBB of Southern Nevada, Inc.

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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