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ComplaintsforRené Caovilla
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Complaint Details
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Initial Complaint
08/21/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
This letter is in reference to the order number ********** placed on August 2 received on August 4.First and foremost, this complaint is to address how disappointed I was with my order I received. The condition of the shoes were truly unacceptable considering the amount I spent on them which was $1,163.70. Upon unboxing it was evident that the heels I received had been worn, repackaged and delivered. The heel of the shoe was falling apart and the shoe itself was dirty. Given the condition of the shoe and the brand it belongs to Ren Caovilla.Ren Caovilla failed to provide my brand new heels that was suppose to be worn for a very special event I had on the 10th of August.I hope you look into this matter and make this right because their assurance to customer quality service was not up to my standards. Ren Caovilla has been delaying to refund me back my money which they stated will be sent as soon as I return the damaged heels back to their wear house. Not only that they have failed to send me a returning label because they were on a holiday, it has been 17 days and they still haven't made an effort in sending me the returning label, in order to get my money back. I would also like to be sent a brand new pair from them in excellent condition for free, seeing as how they failed to send me what I evidently payed for and for experiencing such an inconvenience.Customer response
09/09/2022
****************** has finally responded to my email, and has sent the returning label. I am now waiting for them to receive the package and to return my money back.Business response
11/11/2022
Good morning,
The customer contacted us on 05/08/22 to inform us about the unacceptable condition of the shoes.
The return has been authorized on 05/09/22.
The return has been delivered on 15/09/22 to our warehouse and it has been refunded on 21/09/22.
On 02/11/22 we contacted the customer sending the refund proof.
On 08/11/2022 we have contacted the customer providing a 20% discount code for her next online order.
In case of further questions write us an email at ****************************************************************** or call us at *** *****************
We are available From Monday to Friday from 9:00-13:00 and 14:00-18:00
Thank you,
Customer service **** **********************
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.