ComplaintsforVegas Solar

• Initial Complaint

  03/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  August 17 2023 had solar installed five employees were on the roof . August *************************************************************** home called Company to come back and check roof at that time. They said no problems. February had rain again called a roofer to look at roof. They found a hole in roof broken tile and a cardboard put underneath broken tile called solar company with no help so I hired Ohana Roofing. to make repairs

  

  Business response

  05/24/2024

   We are writing to the complaint filed by ******************************** regarding a potential roof leak following the installation of a solar system on his home. 

  We were notified of the issue on February 23,2024, following a period of rain. In response, we sent our lead technician to the property. Upon inspection, he found a significant pigeon nesting, that had a large amount of f**** See the pictures that have been uploaded. You can clearly see the f**** had significantly rotted the material below it. The location of this was not near the solar installation, as you can see there are NO solar panels in the picture. We tried to explain this to the homeowner, but they did not understand. 

  ******************* hired ********************* to do the repairs, then contacted us for re-imbersement. He was notified that we were not responsible for the damage. We contacted ***** of ************* and he verified the damage was not done by our solar installation, but by the pigeon investation. See the screenshot of the text message via phone.

  We take care of all are customers and strive to address the issues. There clearly a mis-understanding and the damage was unrelated to our work. We had relayed the findings to ******************** and the screen shots from the roof technician. We request this case be closed and this was a false complaint. Because of this our ratings have gone from A+ to a C-.  This has caused stress to our company and we are losing credibility and losing jobs.  

• Initial Complaint

  04/04/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I have a signed contract with this company and they refuse to make my solar system operational they blame the outside sales person since he is now certified with Enphase and is with another solar company since this one sees fit not to pay him for the systems he sold. I have a signed executed contract and this project should have been finished last November and it is still not finished. I have attached a copy of the contract

  

  Business response

  04/12/2023

  I met with the homeowner and we resolved the issue. She has been 100% satisfied and we signed an agreement stating so. 

  Customer response

  04/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  03/01/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  A sales representative agreed to install a solar system for $30K. He explained to me and my wife both, that the price was going to be $30K, but that after the 25 year loan, with interests, it would be a total of $40,500. This was all verbal, other than the notes my wife and I were taking. When they send me the contract, I saw the $40,500, but both my wife and I thought they were showing us the final price (after the 25 year loan). Turns out that what we were signing was a $40,500 loan, NOT a $30K loan. When I called the rep. he called the owner (of Vegas Solar) and he said that the loan was $40,500 because I was paying fees to the loan company. The loan company denied that. The three of us had another phone call, and this time he said that the extra $10,500 was to bring down the interest rate. The loan company denied that. At one point, I called the loan company, their employee, the owner of Vegas Solar and myself were on the phone. I asked permission to record the conversation and they agreed. I asked the loan person if I was being charged any fees, and he said no. When I asked the owner of Vegas Solar if he remembered that that is what I was told by his sales rep, his answer was "no comments" and I have that recorded. In order to come to an agreement, without litigation (or putting a complaint here) I asked the owner to canceled the loan, and that I would pay him the $30K cash. Today he told my wife that the loan company said that is not possible, however, the loan company told me that they can, indeed cancel the loan. That Vegas Solar would have to return the funds to them, and the loan would be canceled. Vegas Solar says otherwise. Now I'm stuck with a $40,500 loan, instead of the $30K they agreed on. There is a reason why if you ****** "Vegas Solar" the company doesn't show up, there are no reviews, nothing. Hopefully when someone ******s them now, they will find this. I'm hoping they do the honorable thing and cancel the loan and accept the $30K cash.

  

  Business response

  03/10/2023

  My top sales representative explained a client was very close to signing a contract for the installation of the solar system on his property and asked if I could do a site survey to verify the service panel and confirm the system size would fit on his roof. I completed the survey and confirmed everything was ok.

  I would say a week later, he said the contract was signed and we could install at the end of the week. I met the homeowner and he was excited we were installing.

  Our contract states the client has 3 days to cancel the contract. We had exceeded that time frame and the installation was completed. 

  Then after the installation was completed, he started texting, then calling, saying he didn't understand the loan documents. He said he was a teacher, and he spoke good English, I assumed he could read. Then he started saying (bragging) he was going to Sue ******** and became very combative (multi-personality like)

  The *************** has their rules, the installation was completed and the project needs to be commissioned, but he told me to not go on the property. I have several clients who have offered their contact information for referrals. I have never had a situation like this. This person just doesn't seem to have his mental thinking together. 

   

  Customer response

  03/10/2023

   
  Complaint: 19520105
  
  I am rejecting this response because: The owner keeps lying about this, and, as you can see, is being very disrespectful by insulting my intelligence and my mental state. What kind of company owner does that, on a public place like this one? It clearly shows the kind of company this is. 

  I never stated that I did not understand the loan documents. I stated that the loan amount, submitted by them to the loan company, was incorrect. The loan was supposed to be for $30K, but they submitted the documents for $40,500. Only 5 days after signing the contract I noticed that. When I asked why the loan was for $40,500 that's when they came up with excuses (lies) that their OWN loan company denied. They claimed the extra money was to pay fees to the loan company, which the loan company denied. Then they claimed it was to bring the interest rate down, which the loan company denied also. When the loan company denied that, the owner of this company was part of the conversation. When asked if he remembered they told me it was to pay fees, and then to bring the interest rate down, his response was, "no comments". He refused to accept and admit that that's what I was told. I have a recording of me asking the question, and him refusing to comment. I can use this recording because I had permission to record the conversation. In addition, he claims the loan company won't allow him to cancel the contract, which is a lie because they told me all the owner needs to do is return the funds to them. So, yes - my English is good enough to understand everything, and my mental state is good as well, but when people lie to you... that's a different story. . In addition, I'm not bragging about suing them - how do you even brag about that. They were simply informed that I was going to get legal representation, and I did. There is nothing to brag about that. I guess his lawyer and mine will have to find a way out of this. 

  
  Sincerely,
  
  *******************************

  

  Business response

  03/13/2023

  No Comment. 

  

  Business response

  03/27/2023

  The project was approved by ****************** for the installation company. The engineering and permit were executed. I personally met with the homeowner and he confirmed the installation of the project.

  
  

  The project was installed and completed. The homeowner called and said he had signed the loan documents and had a problem .

  
  

  I explained the *************** is the party that he needs to deal with, they have a timeline. I am not the person who executed the loan documents.

  
  

  Customer response

  04/03/2023

   
  Complaint: 19520105
  
  The owner has been telling me to deal with the loan company because he had done nothing wrong. The loan company did the right thing and fixed the problem (changed the loan to $30,500). I contacted the owner last week and gave him green light to continue/finish the project. I told him I would close this complaint and delete my ****** review upon completion of the project. I got no response from him and neither did my attorney. Today (after a week), I followed up and asked him to confirm whether he was going to finish the project or not. He said he is waiting for his lawyers. I did what he asked, which was to deal with the loan company, so I don't know what the problem is now. It doesn't sound like he wants to finish the project, even though the loan issue has been resolved. 
  
  Sincerely,
  
  *******************************

  

  Business response

  04/12/2023

  We are responding to the lawyer with formal documentation to resolve the issues. 

  Customer response

  04/23/2023

   
  Complaint: 19520105
  
  I am rejecting this response because: Since March 27th that I told them they can continue with the work, and nothing. Absolutely nothing has been done. A whole month just to send a new contract. At this point, it is expected. 
  
  Sincerely,
  
  *******************************

  

  Business response

  05/08/2023

  The documnets provided by the lawyer are being reviewed

  Customer response

  05/08/2023

   
  Complaint: 19520105
  
  There was no need for my lawyer to even send anything. Loan company changed the loan number and at that point the issue was resolved. The owner of this company should've finished the job once the issue with the numbers were resolved. The loan company doesn't even have THEIR new contract and they told me they need it. I haven't received their contract, the loan company hasn't received their contract, the inspection wasn't done, the system is not on, and it's been more than a month since the loan company fixed the numbers. They don't want to finish the job, and if the system is not on by the end of May, I will take next steps. 
  
  Sincerely,
  
  *******************************

  

  Business response

  06/07/2023

  Their lawyer has given my lawyer a document of settlement and agreement. Their document has stated that the internet negative and derogatory postings were, I quote this from the document    "impossible" to retract and remove.   My lawyer has questioned the document of settlement. 

  Customer response

  06/22/2023

   
  Complaint: 19520105
  
  I am rejecting this response because: this is my response, not the businesses'. 
  
  Sincerely,
  
  *******************************

  

  Business response

  06/22/2023

  I am glad the consumer was satisfied. Thank you

  

  Business response

  07/13/2023

  There was a settlement document drafted by their lawyer. My lawyer responded to the document with corrective facts. They declined to move forward and sign the settlement document. 

  Customer response

  07/13/2023

   
  Complaint: 19520105
  
  I am rejecting this response because: the loan company ruled YET AGAIN in my favor and decided to cancel my contract with them. They ruled in my favor because they realized that there was NO REASON for Vegas Solar to not finish the job. When it all started they said the loan company told them they didn't do anything wrong and that the loan company told them they couldn't change the loan amount or cancelled the contract, EVEN THOUGH the loan company kept telling me otherwise. Well, I was telling the truth because not only they changed the loan amount, but now they also cancelled the contract. Do I need any more proof that I was telling the truth? When it all started we offered them $30k cash and they rejected it. Then they told us they were not going to include pigeon guards or the three months rebate and we accepted that and yet nothing happened. Then they started making demands like for me to FIRST close this complaint and delete my ****** review if I wanted my job finished. Since when does a company rule against you TWICE and yet you make demands to finish a job? We sent them another offer and they have until the 17th to answer. It is my FINAL offer before sending everything to the board of contractor's and start litigation. 
  
  Sincerely,
  
  *******************************

  

  Business response

  07/27/2023

  The situation / case is in litagation with lawyers. I am not sure what else can be commented on at this point.

  

  Business response

  07/28/2023

  The case has dialogue between each parties lawyers. I don't think a case has been created. The lawyer descibed it as going into arbitraation. But I don't think that has been established. I believe my lawyer feels there will be a quick solution once they respond to his response.

  Customer response

  08/01/2023

  The BBB is correct - at this point I don't think the BBB can do anything about this. When this all started Vegas Solar said the loan amount can't be changed - that was a lie because the loan company changed the amount. Vegas Solar said the loan cannot be cancelled - that was a lie because the loan company cancelled the loan due to the fact that Vegas Solar had no reason to abandon the work. Also at the beginning, I offered Vegas Solar $30k cash to cancel the contract and they rejected it. All of a sudden, when the loan company cancelled the contract, Vegas Solar was ready to finish the job. I offered them $10k cash to finish the job and their counter offer was a joke - their counter was for me to pay them $30k cash. That was MY OFFER to them back in March, and THEY rejected it. The reason I offered $10k is because I am deducting the legal fees that I had to pay BECAUSE of them. The ONLY way this will end is when the board of contractors forces them to release the job to someone else, or when the judge rules in my favor like the loan company did. I am in no rush though since I don't have to make any payments anymore. 
  
  Sincerely,
  
  *******************************

  

  Business response

  08/20/2023

  My lawyer is in communication with their lawyer. The $40,500.00 loan was canceled and we are accepting the $30,000.00 cash offer as requsted by the client.

  Customer response

  08/26/2023

  There is no $30,000 cash offer. That offer was made 5 months ago, before getting lawyers involved and they rejected it. In fact, even after hiring a lawyer I made that offer to them. I accepted what THEY asked for, which was to reject pigeon guards installation, and reject 3 months of rebate that they had originally offered. I accepted all of that, and they still never completed the job. This is not only all in my lawyer's records, but it is also all here in the BBB. The BBB knows this, so they should consider lowering the rating score of this company. I have no problems waiting for a resolution as I don't have any financial obligations anymore. The last offer (and it will be the last one) my lawyer made to them was $20K financed. We are waiting on a response. 
  
  Sincerely,
  
  *******************************

  

  Business response

  09/21/2023

  My lawyer has responded to his lawyer. They are resolving the matter in a proper conduct

  Customer response

  09/22/2023

  Their counter offer was once again a joke. They expect me to pay them $25k CASH, as if I was a bank that can just produce money. Not only that, they want me to use them to finish the job OR use someone THEY send. In other words, they still think they can make demands.

   There are no negotiations going on, as I told my lawyer I am not making any other offers. I am done negotiating. 

  Customer response

  09/04/2024

  Please ask the person who wrote that to edit it and simply put that we came to an agreement/settlement. Not everything that was said there is true. For example, it didn't take me a year to save to pay them cash. When the conflict first started I asked them to cancel the contract and I would pay them cash, which at that time was $30k. They refused. Even after hiring a lawyer, we offered them the same $30k and they rejected it. Other things in that summary are not true, and I do not feel comfortable agreeing or accepting that. I do agree that I had no issues with the installation, so yes, the installation was done properly. Lastly, I have not received proof of payment/ownership yet. To me, this is in the past, and has been resolved, although I am waiting for proof of payment/ownership. 

  Customer response

  09/04/2024

  Please ask the person who wrote that to edit it and simply put that we came to an agreement/settlement. Not everything that was said there is true. For example, it didn't take me a year to save to pay them cash. When the conflict first started I asked them to cancel the contract and I would pay them cash, which at that time was $30k. They refused. Even after hiring a lawyer, we offered them the same $30k and they rejected it. Other things in that summary are not true, and I do not feel comfortable agreeing or accepting that. I do agree that I had no issues with the installation, so yes, the installation was done properly. Lastly, I have not received proof of payment/ownership yet. To me, this is in the past, and has been resolved, although I am waiting for proof of payment/ownership. 

  Customer response

  09/06/2024

   
  Complaint: 19520105
  
  I am rejecting this response because: Please ask the person who wrote that to edit it and simply put that we came to an agreement/settlement. Not everything that was said there is true. For example, it didn't take me a year to save to pay them cash. When the conflict first started I asked them to cancel the contract and I would pay them cash, which at that time was $30k. They refused. Even after hiring a lawyer, we offered them the same $30k and they rejected it. Other things in that summary are not true, and I do not feel comfortable agreeing or accepting that. I do agree that I had no issues with the installation, so yes, the installation was done properly. Lastly, I have not received proof of payment/ownership yet. To me, this is in the past, and has been resolved, although I am waiting for proof of payment/ownership. 
  
  Sincerely,
  
  *******************************

  

  Business response

  09/06/2024

  I agree with the statement , this is in the past, this has been resolved. The receipt has been emailed to the lawyer. Case closed

  Customer response

  09/09/2024

  We came to an agreement, and this issue has been resolved. 

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