ComplaintsforLucky Cab Company of Nevada
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Complaint Details
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Initial Complaint
11/02/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unresolved
10-24-21 We were charged $40.42 from our hotel to airport to drop off my son in Las Vegas when the driver was questioned, he stated we had to pay it in full. When we got other taxi to go back to hotel, we asked the new taxi driver about the fare to and from the hotel to airport he stated its one price of $28.00. We also asked the valet once back at the hotel and they also stated its one fare cost of $28.00. I want to know why this cab company and driver think they can con customers.Business response
06/15/2022
Business Response /* (1000, 5, 2021/11/03) */ Contact Name and Title: steve g***** Contact Phone: ***-******** ext.*** Contact Email: sg*****@luckylimolv.com I need more information Last 4 of credit card used and time and date of the ride ,Pick up location and drop off location. I looked up the price amount and I have about 20 charges that day for that amount. Consumer Response /* (3000, 7, 2021/11/04) */ (The consumer indicated he/she DID NOT accept the response from the business.) Contact Name and Title: steve g***** Contact Phone: ***-******** ext.*** Contact Email: sg*****@luckylimolv.com I need more information Last 4 of credit card used and time and date of the ride ,Pick up location and drop off location. I looked up the price amount and I have about 20 charges that day for that amount. _____________________________________________ Last 4 CC-**** Pick Up Location- The ******* Drop Off Location-McCarran International Airport Time: 6:30 am Sunday 10.24.21 Charge amount $40.42 Business Response /* (4000, 16, 2021/11/19) */ Your Cab fare was $27.18 Plus .91 Tax $3.00 Credit card fee, does not go to company and you gave the driver a $9.33 Tip . So your cab fare was only $28.09 Consumer Response /* (4200, 22, 2021/11/22) */ I did not give him a tip $9.33 that was added and we asked him why is it giving you a tip That was not approved and this why I am complaining. The whole charges where added. Shame on this company
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.