ComplaintsforStar Cab Company
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Complaint Details
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Initial Complaint
07/22/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
Our first time taking a ride with the star cab company. Our driver is Yama. After he drove us to our destination, the toll price for the ride said $9.01, but **** continued to say that its actually $10 that he is charging us. He couldnt give us a good explanation as to why he is charging us more than he should. We asked for change from a $20 bill, but he was hesitant to give us our change.When we got off the cab, we found out that my wife forgot her phone in the back seat. It was the end of his shift about 11:50PM on July 20th. After about 20mins of calling the phone, **** answers and demands $200 for him to return the phone back to us. He brought back his personal car to give us our phone back, which I think he intentionally did to prevent us from finding out which cab and company that he drives for. That is very unfair and unprofessional. He took advantage of the situation for his benefit. We will never be using a cab again in ***** and we highly recommend others not to either.The star cab company has a customer review posted on the front page which describes a similar occurrence where the customer forgot his passport and wallet with $2000 in the back seat. In this event, the cab driver return all of his belongings. This is really deceiving since it doesnt happen to everyone.Business response
07/23/2024
Please accept our apologies for any inconvenience you may have experienced with one of our drivers. We take matters of this kind very seriously. I can assure you that we have taken steps to investigate this matter and will take the appropriate steps to correct this behavior.
We would be happy to refund the overages of your taxi ride. If this is the course of action concerning the fare amount, please forward your mailing address for a refund.
Thank you for taking the time to make us aware of this issue.***************************
Safety Manager
Customer response
07/24/2024
Complaint: 22021302
I am rejecting this response because: it is unclear that I will be receiving a refund on both my taxi fare AND the fees that **** demanded to personally bring my wife's phone back to **. If I can be guaranteed that I will be getting a refund of the taxi fare AND the $200 altogether, then I will be accepting the response. It was an unfortunate situation that we were in and we had no other opportunity to get our phone back since our flight was leaving the next morning, so we had to comply to ****'s requests and pay him. I appreciate all the help and investigation on this, ******.
Sincerely,
***************************Business response
07/25/2024
************,
We will be making a total refund of the fare and the $200 for returning the phone. Please provide your mailing address for mailing your refund.
Again, please accept our apologies for your inconvenience.
***************************
Customer response
07/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me as long as I am mailed my refund by ****** and the Star Cab Company.
Sincerely,
***************************Initial Complaint
06/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I got cab at the airport rental drop off. Told driver I wanted to go to ********************************. *** took me down the strip and ended up at wrong embassy. My final bill was $56.86. Should have been under $20.00. I believe she went way around thinking Im a dumb tourist. Defrauding me on purpose. Driver ID ******. Vehicle 2239. *************************************.Business response
06/11/2024
Please accept our apologies for your inconvenience. We take matters of this kind very seriously. I can assure you that we have taken steps to investigate this matter and will take the appropriate steps to correct the issue. We would be happy to refund the overages of your taxi ride. If this is the course of action you desire please provide your address for us to send the refund.
Thank you for taking the tine to make us aware of this issue.
Thank you,
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.