ComplaintsforNV Spa
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Complaint Details
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Initial Complaint
02/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Date of Transaction: February 7, 2023 Amount Paid to Business: $162 Nature of Dispute: False ******************************* based off ad from the *************** elevator and hotel. $79 for 1 Hour Hot Stone Massage. $10 off for Casino Rewards Member. Total Cost $69 Was upsold on adding 30 minutes for $50. Sugar Scrub was free with Yelp Check-In. Thus $69 + $50 = $119. When my credit card was rang up my total was $122 instead.As my massage started, was told that added pressure and oil (no mention or previously declined) would be free of charge. But was pestered to give $40 as tip. Setting the total cost to $169 ($122 + $40).******** was middle aged white lady with dirty blonde hair. Maybe named ***** but was never introduced.- Consistent and Aggressive Upsell from beginning to end - Made to pay ahead of time - No written or verbal communication of extra charge for credit card usage; Charges vary - Hassling of declined add-ons not specified anywhere ($50 for 30 minutes, $15 for Sugar Scrub and Oil)- Hot Stone lasted less than 3 minutes; Massage was questionable as it consisted of lot of lathering of body with oil and awkward touches - Service cut short by 15 minutes (Started at 5:45pm but ended at 7pm; Turned from 90 minute massage to 75 minute)- Prices are not shown on any website or front desk; Skewed Tipping Scale - No Spa Accreditation or Certification - Pressure customers to give more gratuity, most times defining the number for guests - Multitude of fake reviews; No legitimate owner name - Poor to illegitimate business practices ongoing for 3 years plus - Crass and unprofessional behavior towards guests Fake Reviews and Testimonials of Poor Experience across all sites. Please reference poor ratings on all media sites such as Google.Trip Advisor: *************************************************************************************************** Yelp: ******************************************* Groupon: ********************************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.