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Find a Location

Cancun Resort has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforCancun Resort

    Timeshare Companies

    At-a-glance

    Customer Reviews

    1.75/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    5 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    8335 Las Vegas Blvd S, Las Vegas, NV 89123-1006
    BBB File Opened:
    9/14/2000
    Years in Business:
    26
    Business Started:
    4/27/1998
    Business Started Locally:
    8/4/2000
    Business Incorporated:
    4/27/1998
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Cancun Vacation Plan Owners Association
    Contact Information

    Principal

    • Mr. Russell Burke, Esq., Legal Counsel

    Customer Contact

    • Mr. Thad Gregory, President
    • Mr. Russell Burke, Esq., Legal Counsel
    • Ms. Shelbey Knapp, Legal Assistant
    Additional Contact Information

    Fax Numbers

    • (949) 587-2465
      Other Fax

    Industry Tip

    BBB Tip: Timeshares

    Customer Complaints

    10 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    01/03/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I am typing this post from **************** Cancun ******************** resort. We have had the most disappointing experience here. We selected our rooms online on Royalton website and paid for five rooms in addition to the room charge. When we checked in we were told the rooms have been assigned to someone else. Had to wait for 2 hours to be assigned rooms that too had to accept a downgrade as they left us with no choice since we had young kids and an 82 year old who could not wait any longer. The towels in the room have holes. Sofa bed has springs pointing out. Restaurants on the property accept reservations from only diamond club members and for 3 days now we have been told there are no tables. We have been eating most of our meals at the same place Gourmet Mache and it doesnt have too many vegetarian options. While booking we were told we will have multiple vegetarian options at Mache and can visit various other restaurants on the property. This is not true. Staff is extremely rude. Last night we managed to get a reservation at ********* grill for 9 pm. When we reached they said they cannot find our reservation. Btw they use excel sheets for reservations not a software. After pleading that we had kids and senior citizen in our party and it is too late to find a table elsewhere they gave us a table. We explained several times we do not eat eggs, meat or seafood. After waiting for an hour they sent us fish and shrimp for starters!!! When we objected they sent us 3 small plates of pita hummus for a party of 12 and said they closed kitchen by ***** pm so cannot make more. So we came back hungry.

    Customer Reviews

    4 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jose B

    4 stars

    01/07/2024

    On July 31st, my stay at the Cancun Resort in Las Vegas, as a longstanding member of ******* ****** *************, left me bewildered and dissatisfied. Because of my loyalty, I have to tell you that despite my loyalty, the persistence of attending presentations upon making reservations had become an undeniable frustration. During my encounter with the sales representative, DK, who claimed to represent ***, I was led to believe that converting my ******* ****** membership would be a lucrative move, promising an array of benefits and a substantial number of nights annually. DK enthusiastically painted a picture of exceptional value for the hefty sum I was paying, assuring me that the conversion would grant me at least ten nights per year. Unfortunately, this has proven to be a gross misrepresentation. The crux of my dissatisfaction lies in the unfulfilled promises and the exorbitant charges associated with the conversion. A staggering US$ 13,910 for the conversion and an additional $1,200 for maintenance and club fees have left me questioning the rationale behind such steep financial commitments. The disparity between the promised benefits and the actual outcomes raises severe concerns about the value I am receiving for my substantial investment. I find myself grappling with the absurdity of this situation. While I acknowledge the principle of paying for services rendered, the exorbitant fees I've incurred seem wholly disproportionate to the current benefits, or lack thereof, I am currently experiencing. Because of these discrepancies, I have to request a return to my previous ******* ****** membership and a refund of the $13,910 US dollars and $1,200 in fees. I am left questioning the transparency and fairness of the conversion process, and it is only that I will be granted the opportunity to reassess my membership and financial commitment in light of the actual benefits provided.

    Local BBB

    BBB of Southern Nevada, Inc.

    BBB Reports On

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