ComplaintsforTimeshare Liquidators, LLC

• Initial Complaint

  06/18/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am writing to express my deep dissatisfaction with the experience we had during a presentation at TLC Resorts. We attended the presentation with the expectation of receiving accurate information, transparent communication, and the promised benefits associated with the timeshare. However, that experience fell far short of these expectations.We were informed that the presentation would take approximately 30 minutes. However, the actual duration of the presentation extended to an excessive 2 to 3 hours, causing significant inconvenience and disruption to our schedule. Upon expressing our decision to leave the presentation, we were taken aback when the manager was called to lower the price of the timeshare. We were enticed with numerous benefits and savings on travel, which were promised to us. However, when we attempted to utilize the promised benefits, we found that they were consistently unavailable, leaving us feeling deceived and taken advantage of. Moreover, it is important to note that we did not fully comprehend all the terms and conditions presented to us, including the rescission period. In light of these issues and the overall lack of transparency and fulfillment of promises, we are seeking a complete release from our timeshare agreement with TLC Resorts. We firmly believe that the circumstances surrounding our experience warrant a fair and just resolution, relieving us from any further obligations or commitments.We are aware that TLC has the authority to fulfill our request for termination, and we are determined to pursue the termination of this membership through any necessary means. Thank you for your attention to this matter. We look forward to your prompt response and a favorable resolution to this complaint.

  Business response

  06/18/2024

  This customer purchased in 2019. They did not buy a timeshare as we do not sell timeshare. They bought a 4 year vacation club membership that has expired already. The reason they are filing the complaint is in response to the collection agency reaching out to them about the outstanding balance they owe. Once an account has been turned over to collections it is out of our hands. Their membership has been cancelled due to default for a long time now and would have expired anyway if not. This is the typical way to try to avoid paying a debt, make false claims years later. Nothing to do here on our side as it is out of our hands. I must warn this customer to be careful of making false claims about our company as they could be held legally responsible.

   

   

  Customer response

  06/19/2024

  Hello. 
  I hope you received my paperwork. I dont know if I did it right. 
  Thank you. 
  ***************************;

  Customer response

  06/19/2024

  Thank you. 

  Customer response

  06/19/2024

  Thank you. 

  Customer response

  06/19/2024

  Thank you. 

  Customer response

  06/19/2024

  Thank you. 

• Initial Complaint

  12/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am a timeshare owner together with my wife ***********************************. Been with them for several years . And every time we need the service on the dates we wanted its not available and ending up using other means and not fully utilizing the service/s that they promise.

  Business response

  12/22/2023

  Our customer care manager will reach out tomorrow to help this customer and resolve expeditiously. 

• Initial Complaint

  08/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  As a timeshare holder, the disappointment I've encountered is a glaring betrayal, prompting me to express my strong and urgent concerns.Initial promises of unforgettable vacations, exceptional service, and a customer-centric industry **** me to TLC ***********************. Unfortunately, these promises have crumbled, revealing a reality far removed from the enticing image painted during the sales pitch.Central to my dissatisfaction is the hollow nature of the benefits promised by TLC Resorts. Vacation flexibility has been replaced by complex restrictions, limited availability, and an increasingly intricate booking process. These benefits, once a cornerstone, now seem unattainable due to a barrage of barriers.Adding to my distress is the dismal customer service I've encountered. Efforts to address concerns, seek clarity, or simply engage for assistance have been met with indifference and even rudeness. This ***** discrepancy between initial pledges and the subsequent treatment reflects poorly on TLC Resorts' credibility.Compounding my disillusionment is the broader timeshare industry, in which TLC Resorts operates. Known for manipulation and a disregard for consumer rights, this industry's reputation casts a shadow over any claims of customer-centric practices.Moreover, TLC ***********************' pricing strategy is perplexing and unjustifiable. Escalating fees coupled with a lack of transparency create an environment that prioritizes profit over customer welfare.I urge help with the cancellation of my timeshare contract.

  Business response

  08/16/2023

  We will reach out to this customer to resolve but there are several misnomers and or false statements in the complaint. Firstly, they don't own a timeshare, they own a vacation club membership and as such they are not required to continue their membership if they are unhappy. Secondly, there are no new "barriers" to booking or using the program. The process is the same as when they purchase the membership in 2014. There are never less than ****** resort choices available at any given time and over ******* hotels available plus cruises and custom vacation packages. I read some of the notes on their account and it seems the real issue is a health problem that prevents the customer from using the program. We will reach out and show the customer how to exit their membership, this is one of the many advantages of owning a vacation club versus a timeshare. We hope their health issues get better and we hope our prompt resolution will help as well.

• Initial Complaint

  07/13/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I have been trying to reach the company to terminate the membership that was been paid in full for the last 3-4 years with no success. We were forced by the salesman to get the account and we accept that fact and paid the loan that was used to get the membership. However to date we have never used this membership and have been trying to reach someone about canceling our relations with this business.

  Business response

  07/13/2023

  Not sure why customer has had trouble contacting us, we can be reached at ************. We can discontinue his membership, no problem. Please have customer call and ask ******** and she will get customer all taken care of. 

• Initial Complaint

  10/06/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Got involved with a contract for a "vacation club" with TLC Vacation Club. I have not been able to get a hold of anyone in order to talk about re-occurring charges to my credit card, when I was told we were paid in full. There is no email access to the agents; they only reroute you to others. Unfortunately, there are many people who have fallen victim to TLC Vacation Club and spend thousands of dollars a year on potential vacations that are not accessible. I have been trying for over a year now to reach a resolution and cancel this membership.

  Business response

  10/06/2022

  We'll be glad to help this customer right away, we'll call her today or she can call ** Monday through Saturday 9am-5pm pst, if she calls Tuesday through Saturday she should ask for **********, if she needs to call on a Monday she should ask for ************* 

  We didn't understand what she was saying about emailing us but we are here 6 days a week, available by phone and look forward to resolving any issue.

  Customer response

  10/06/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I will call them and ask for **********, as instructed to do, in hopes of resolution. If a resolution is not made, I will lodge another complaint until it is rectified.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  09/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I began contacting TLC in the middle of August in regards a membership cancelation. After a few emails with Kimberly B*****- I was notified that my membership was canceled. I wouldn't be provided with anything for confirmation, but a screenshot-per Kimberly B. TLC is also supposed to contact RCI and notify them of the cancellation so that membership dues, and fees are not charged to my account. Well, TLC didn't do that or they forgot to click a button. On Sep 3rd, Kimberly tells me that she is now sending the request for cancelation!!! JUST NOW. What does it take to cancel this membership? Ive sent in the required paperwork to cancel. Kimberly, and the rest of customer service is the reason why I'm canceling my membership. Absolutely the worst customer service ever. I want my membership canceled, and I want a formal confirmation from TLC, and that they have contacted RCI as well to cancel on their end.

  Business response

  09/20/2022

  Business Response /* (1000, 5, 2022/09/08) */ We will double check our records and get back to the customer asap. Consumer Response /* (3000, 7, 2022/09/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) Nobody has gotten back with me. That is their number one excuse. I just want all my accounts canceled- it should not be that hard. Business Response /* (4000, 9, 2022/09/14) */ A representative reached out again today. Consumer Response /* (2000, 11, 2022/09/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) The business specifically said that both of my accounts are canceled. If this happens to be false, I will be contacting the BBB again. I was specifically told that I will not be charged any fees ever again.

• Initial Complaint

  06/10/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  TLC Resorts does not have their owners' best interest in mind. When I had my initial presentation, they made it seem as if this would be the investment of a lifetime and I could make money by purchasing a timeshare. The picture they painted was promising, but the reality was dismal. They kept hassling me for over two hours and once it was time to sign the paperwork, they suddenly found a sense of urgency and rushed me through that process.TLC Resorts' salespeople intentionally glossed over key information and had I known what purchasing this really entailed, I would have never did it. This purchase has been an incredible waste of money, especially considering I've never used it in the five years I've had it. I've previously requested the cancellation of my membership and TLC Resorts did not provide any assistance, in fact, they've gone as far as involving collection agencies. They claim selling this is possible, but after review, selling is not a viable option. There are a multitude of other travel options that are more affordable. This has caused me to escalate this matter. It is imperative that TLC Resorts seriously reviews my account and provides me with options to end my membership. This has created a huge financial and credit dilemma for me. I know it is well within TLC Resorts abilities to provide the assistance I'm requesting and I look forward to their cooperation.

  Business response

  08/25/2022

  Business Response /* (1000, 5, 2022/06/14) */ The claims mentioned here are false but we pride ourselves on Service so we will reach and and do our best to resolve Consumer Response /* (3000, 7, 2022/06/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) They have no right to tell me the claims are false. This is my firsthand recollection of the events. TLC denying any wrongdoing is very on brand and if they prided themselves on service, they'd cancel the contract. Business Response /* (4000, 9, 2022/06/16) */ As stated before, We'll reach out and try to resolve but making false claims will not help the customer achieve their goal

• Initial Complaint

  04/06/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Complete scam. I spoke With Michael at extension *** on April 7th 2021 and he informed me I could cancel after my July payment in 2021 by sending in a letter. I did this and was then told I am supposed to pay 1st and then send in the letter by a Mark at ext ***. He said he would put in the notes that it was ok to cancel early after a heated discussion. I re-mailed the letter in July 2021 just to be certain. Fast forward to today and they pull another $179 out of my account saying that THIS is now the last payment and that Michael put in his notes that this is what he told me. Conveniently Michael is no longer with the company and they are refusing to honor what they told me 1 year ago. I recommend you steer clear from this company as they just dont stop stealing from you!!! Letter and notes attatched

  Business response

  08/08/2022

  Business Response /* (1000, 5, 2022/04/07) */ The head of customer care will reach out today to resolve. Consumer Response /* (3000, 7, 2022/04/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Tbey have not refunded the fraudulent charges yet Business Response /* (4000, 9, 2022/04/11) */ I believe this was resolved but i will double check with customer care and make sure. Consumer Response /* (4200, 11, 2022/04/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) This was not resolved. There is no refund yet and they said i would see it withinf 5 days Business Response /* (4000, 13, 2022/04/13) */ Again, we believe this is handled but the head of customer care will double check to make certain. She is out of office this week and will resolve upon her return. We believe the refund was issued before this customer file this unnecessary complaint. We will resolve no worries Consumer Response /* (4200, 15, 2022/04/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Still no refund... i will gladly resolve the matter when refund is received Business Response /* (4000, 18, 2022/04/15) */ We've explained twice now that the person that will help them sort out the refund is out of town this week and will be available Monday to resolve. I believe the refund has already happened but on Monday, the head of the customer care department will confirm and make sure.

• Initial Complaint

  02/03/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  My husband and I initially signed the timeshare agreement with *** ********* on November 25th, 2016. The representatives had my husband and I sit down for 3 hours to sell us a "travel club". Refusing every no that we told them, they kept coming at us with affordable options and bringing in their boss to ensure they made the deal. We were the last couple in there and we could feel them rushing us through the process because they wanted to go home. One of the tactics they used to convince us was that if we kept up with maintenance fees, we could let someone use the condo in our place to receive more points and that we could use our points with our friends and family. We initially only wanted the point system. We have never used or seen the condo at all since we purchased the timeshare. What hit home was when my husband passed away in 2018. Our income is now less than it was before. When I contacted the resort to rid myself of this condo problem, I ended up being charged two monthly fees instead of one. I have sent many letters, emails, and phone calls explaining that since my husband's passing, my current financial circumstances are no longer enough for me to be able to keep this contract. Yet, they continue to be persistent in keeping me chained to them. I am disappointed in how cold-hearted this company is and how they have treated me. All I am asking for is for an amicable release from this contract to relieve me from this heartache once and for all.

  Business response

  07/07/2022

  Business Response /* (1000, 5, 2022/02/04) */ We have multiple ******* ******* as owners so customer needs to call our office and ask for Nicole K*****. Nicole is the head of customer care and will gladly assist her with this issue. The customer did not buy a timeshare, they purchased a vacation club membership with a duration of 4 years. So the customers' obligation was just for the purchase price and 4 years of member dues. If that has been met, then the membership expires as does any obligation. I have reviewed what I believe to be the correct account and the account went to a default status in July of 2017. That is about 8 months after the purchase. We will do what we can to assist, please have customer call Nicole

• Initial Complaint

  11/04/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  When we met with the Sales Representative he told us this was not a timeshare. But everything about it feels like a timeshare. He also told us that the member due of $399 would never go up and would always stay the same. He again stated because this is NOT a timeshare. We purchased this in full in July of 2019 and all we've been doing is paying fee's that have actually gone up drastically. We can never book anything because it isn't avail. They claim to have access to all of these hotels, etc. 700,000 Plus hotels but why is it when we try to book there is no availability or our 10,000 points just isn't enough. Sales guy said 10,000 points would be more than enough for us to go abroad and of course that isn't the case. I was told if I wanted to cancel to send a notice via mail or speak to Mark. Well I called Mark on several occasions and have yet to hear back. I also sent a letter to cancel and still have yet to hear back from anyone. This does in fact feel like some sort of a scam because they have no problem increasing fees and taking our money but when we need help no one is to be found. We also were not told that we had to pay a fee of $99 to rollover our points. I mean if this doesn't sound like some type of timeshare than I really don't know what it really is? This for sure is a timeshare and we were lied to about it. We want to cancel our services and have not been able to reach anyone to do so.

  Business response

  05/31/2022

  Business Response /* (1000, 5, 2021/11/08) */ The customer was told the truth about everything. They bought a vacation club membership, not a timeshare. The member dues have not increased. I'm unclear why the customer believes they have. We offer over 700,000 hotels worldwide at the guaranteed lowest price and availability is never an issue. Customer is confusing the use of points with the booking of hotels. We'll have a customer care agent reach out and resolve that misunderstanding. The customer can use their 10,000 *** points at over 4000 resorts around the world. There is never less than 35,000 condo's available at any given time. We can help the customer with finding what they want. There is no cost to rollover points the first year if customer had used any points at all. There is a fee if 100% of the points need to be rolled over but this is an *** fee, not a fee from us. We'll be glad to help the customer get the most out of their program and help navigate the fees, even the ones out of our control. The customer signed a four year agreement so if we can't help them to become happy members, they won't have long before the membership expires. We'll reach out and resolve, we just don't appreciate being called liars and referred to as a scam. We pride ourselves on great customer care and we will reach out and help this customer to be happy. Consumer Response /* (3000, 7, 2021/11/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Actually, you are lying about how many years we have in our so called "contract". I just read our contract and it states we have 3 years not 4! Also, fee's have indeed increased so that is another lie which you are stating. You also stated clearly on many of these complaints from others that Mark would be happy to help anyone if needed. Well Mark has never once called us back and we've reached out to him over 10 times. How many phone calls does it take for Mark to call someone back? His number is till the same and his voicemail clearly states he is Mark. We have never used out 10,000 points and are being charged to roll them over. We were NEVER once told we would be charged for these *** points to be rolled over. Perhaps you need to train your employees on how to sell the service correctly because they are in fact making the company look like they are selling a scam. You are speaking on your sales REPS behalf and stating that We were told the TRUTH about everything. You don't know that because you were not in fact there. So bare with me if we indeed believe that this company is a scam. 4000 resorts around the world not just for 10,000 points. Your sales reps NEED better training and NEED a better comp plan if they are going to lie to us about using this service!!! We would NOT be complaining if we were NOT told that truth about a lot of these services. It's sad that we have lost thousands of dollars to fee's and services we NEVER have used! I will wait to hear from someone regarding cancelling this service because we feel it is indeed a scam! Business Response /* (4000, 9, 2021/11/10) */ Mark has been deathly ill for months now and is not able to work. The person handling his position has been out with Covid after nearly dying in intensive care. We apologize if we dropped the ball on getting back to you. We will reach out and help you as our product does work as described. The member dues have never increased, I'm not sure why you believe they have. The spot in the contract that states 3 years is referring to your *** membership, not the overall membership which is 4 years. We will reach out and do our best to help you Consumer Response /* (4200, 11, 2021/11/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I'm sorry to hear that Mark is deathly ill. If Mark has been deathly ill for months why have you NOT changed his voicemail STATING the fact that Someone else can help? Or change the voicemail to be directed to a point of contact? It takes people writing to BBB to get some kind of response from anyone. Someone did finally call me back after I made this complaint and our issue has been resolved. I suggest you change Mark's VM and re-train your Sales Reps to be better equipped to sell your product because they are not being honest. Thank you for returning our call and I hope that Mark gets better.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩