ComplaintsforEwing Bros Auto Body

• Initial Complaint

  02/21/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company towed my car, a 2003 Buick Century, grey color, license plate ******* NV just after 3 hours that I left my car properly parked at about 6:30 PM on February 16, 2024 on the freeway around *******************. I went back to pick up my vehicle due to my car being overheated, but I had no access to the freeway due to the construction on Tropicana Ave. I went back again in the morning on 2/17/24 and I still had no access to the freeway. I then found and went to the company that towed my vehicle with the $346.11 they were asking for, and they did not accept it because I didn&#**;t have the vehicle title. I then called the police and the officer spoke to them and told them I had all the appropriate documentation to get the title from the **** The officer did not obtain any results. I explained to them that all the documents are properly notarized just like the *** requires. They told me that they needed the title and I explained to them that I have lost the title.Translated by H363137**3238313831H 2/21/2024

  Business response

  02/23/2024

  
  The vehicle was towed without warning because of project DROP-ICANA. The *** completely closed the freeway from Tropicana to *******************. starting Friday night 2/16/2024 and ended Monday morning 2/19/2024. ************ Police (***) requested Ewing ****** **** to tow the vehicle because it was blocking the work zone.   Attached is the *** Tow Report and Delivery Receipt for the tow. 
  
  As far as the paperwork provided, as noted on the bill of sale it just releases interest in a vehicle,which is not valid documentation for ownership. A certificate of title or other ownership documents must accompany that form. The application for a duplicate ****** certificate of title was notarized but needs to be turned into the **** they will submit for a duplicate title to be sent to the owner, which is still reflected as ************.
  
  ***************************** was instructed to go to *** but he chose not to and his vehicle is accruing storage daily.  If Mr.  ************************* has taken all that paperwork to **** he would have gotten a copy of the Certificate of Title, which along with the Bill of Sale, would have used to prove ownership.   Ewing ****** **** would have released the vehicle to him. 
  
  The Police officer who contacted our office, could not certify that ***************************** was the legal owner of the vehicle.  He would not provide his authorization to release the vehicle to *****************************. 
  
  Ewing ****** **** has a responsibility to protect the vehicles in our possession as an approved impound yard.  We require proof of ownership in order to release any vehicle.

  ***************************** can still take his paperwork to the *** and receive the document necessary to release the vehicle.  

• Initial Complaint

  12/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Our car was taken from LV Metro on 11/13/2023, there was a police report filed with items listed that were included in the car. When we picked up the car on 11/16/2023 in dual with the manager *****, the cash was not in the car. The police report stating when the car was released from LV Metro there was $336. The company acknowledge that the funds were removed from the car while in their possession however they are not returning my calls in order for me to get the money back. I have paid for the towing fees but they are not returning my money that was in the car. Every time I call someone takes a message and no body follows up. I spoke to the manager and he keeps saying he is investigating. He can take years to investigate who he wants to fire but I would like to retrieve the money that was in the car, No employee should have access to the towed cars for them to go in and remove items from the car, I also filed a complain form and gave it to the manager since he stated that it was there process and still no call back or follow up. I would like to get the money that was stolen from their employee. They are no conducting business properly, avoiding calls, responsibilities, reimbursement. They are going into peoples cars while the cars are stored in their yard. Please help me get a resolutions for this misconduct.

  Business response

  12/19/2023

  We are very sorry this issue was not resolved sooner.  Our team was investigating by looking at video surveillance footage to determine if the money located in your vehicle was stolen and by whom.  This does not mitigate the fact that the money was noted on the police report. We were just trying to be thorough in our response.

  We will have a check ready in the amount of $336.00 for the customer to pick up.  ***************************** is the registered owner and whom the vehicle was released to.  
  

  **************** will need to come to the Ewing ****** ********************** located at ****************** Floor, with proper ID to claim the check.  ********** is open M-F from 9AM - 5PM.

  Again we apologize for the inconvenience this may have caused.  

• Initial Complaint

  10/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  my vehicle was towed for Las ****************** via Ewing Brothers to be stored at there business until I was able to obtain proper paperwork and money to have my car released. After doing a bit of research I found on the website that if I was not the current owner that I would be able to come in with a notarized letter from the owner if they were unable to be there, and a valid drivers license along with proof of insurance. I brought all of the items that were listed as required along with more to help the process. Also with all the needed cash at the time to be able to retrieve my vehicle from the yard. The lady working the front desk in the evening the night I arrived said everything I had looked like more than enough, but that she wanted me to wait and speak to the day manager, ***. When I called to speak with him in the morning he was very rude to me. and still would not accept my documentation. Though the website said that everything I had was more than enough. I did not have a chance to pay for transfer of title in **************** bc I had to leave in a hurry as I was fleeing an extremely violent domestic situation. The car was a gift to help me get out of the ******************* in a hurry with what I could carry. I made it here safely, just to now feel unsafe again as I cant get anywhere quickly without a vehicle as well as the condition of my legs. I can no longer afford the fews that are being tacked on day after day by Ewing ***** Thank you for your time.

  Business response

  10/26/2023

  We are empathetic with **************** situation but the documents she presented to our office and attached to this complaint did not show that she was the lawful owner of the vehicle. 
  As a secured impound facility, it is our responsibility to protect the vehicles in our custody.  *************** vehicle did not have a current registration or plates.  The proof of insurance that she provided does prove ownership of the vehicle.  The ******************* screen print just shows that the vehicle was sold from the prior titled owner, not to whom it was sold. The prior owner did his part by notifying the state of the sale but the new owner did not title the vehicle.
  ************** may have interpreted what ***, the Tow Manager,told her as rude because it was not what she wanted to hear.  She wanted him to make an exception due to her personal situation which would have been unethical. 
  *** did advise her that if she knew the owner of the vehicle to which it was sold, she could get the title for the vehicle from that person which would allow ************** to take possession of the vehicle.  ************** did not come back with any of the documents. 
  As required by NRS *******, the rates charged for this nonconsensual tow are approved by the ****** Transportation Authority.  We are unable to adjust those rates.
  If ************** would like to bring the partial documents she attached to this complaint to our office for review, we would be happy to help her. 
  

• Initial Complaint

  08/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  on March 1, 2022, my 2016 Kia ******** LX color dark *************** #***************** was towed by the ********* metropolitan police department to the Ewing Broads towing located at **************************************. I had several personal belongings located inside of the vehicle and when I try to retrieve my belongings they told me they couldnt find the necessary registration or proof of insurance paperwork that I had previously provided to the police in order for them to complete a report, I have tried to contact this tow yard several times because a $1200 cell phone was missing from the vehicle and its been proven to be last known located at their location by Apple as well as ******** I am requesting full compensation for my property immediately I have attempted to reach out to this business personally, as well as hired an attorney to assist me in this matter, and have served them via certified mail demanding compensation for my property. It has been well over a year and they have not communicated with me, and I would like to find a conclusion to this matter immediately, I believe Better Business Bureau should post any, and all reviews behind this business, to expose the true to the public that this is a low quality business, and they deserve to be sued for stealing thousands of dollars from their customers. In my case alone, they have committed a felony by stealing well over $1000 worth of my property and I am requesting for immediate action to be taken. I am currently filing a civil suit case against this business, and I will not discontinue my efforts to have my belongings returned to me at any cost. This business should not be able to get away with stealing from the public if anyone else has had a similar issue, please report them immediately to Better Business Bureau.

  Business response

  09/12/2023

  The referenced vehicle was towed in on 3/1/2022 by another tow company from the accident scene by request of the Las *************************************  Ewing ****** **** received the vehicle in our yard on that date.  The documentation from the police officer on scene as well as the tow company that brought Ewing ****** **** the impounded vehicle did not inventory a cell phone in the vehicle.

  
  The registered/legal owner was not **********************************  If ********************** came to our office to retrieve the property within the vehicle, he would not have been able to access the vehicle because he could not show proof of being the owner.   As an impound facility, it is our responsibility to ask for current ownership documentation before allowing access or any property removal.  6 days later the insurance company on behalf of the vehicles owner released the vehicle to CoPart for tow out of Ewing **** ****s yard.

  
  ********************** could have gotten a notarized letter from the registered/legal owner authorizing his access to the vehicle.  He would have been told that when he came to our office, if he did.  There is no record of him requesting access to the vehicle. 

  
  Since the vehicle was removed from our yard and so much time has elapsed since this incident, we do not have the means to research and based on the documentation provided from 2 sources outside of the Ewing ****. **** organization,there is no proof that a cell phone was even in the vehicle.

  
  

  Business response

  09/13/2023

  The referenced vehicle was towed in on 3/1/2022 by another tow company from the accident scene by request of the Las ************************* Department.  Ewing ****** **** received the vehicle in our yard on that date.  The documentation from the police officer on scene as well as the tow company that brought Ewing ****** **** the impounded vehicle did not inventory a cell phone in the vehicle.
  
  
  The registered/legal owner was not **********************************  If ********************** came to our office to retrieve the property within the vehicle, he would not have been able to access the vehicle because he could not show proof of being the owner.   As an impound facility, it is our responsibility to ask for current ownership documentation before allowing access or any property removal.  6 days later the insurance company on behalf of the vehicles owner released the vehicle to CoPart for tow out of Ewing **** ****s yard.
  
  
  ********************** could have gotten a notarized letter from the registered/legal owner authorizing his access to the vehicle.  He would have been told that when he came to our office, if he did.  There is no record of him requesting access to the vehicle. 
  
  
  Since the vehicle was removed from our yard and so much time has elapsed since this incident, we do not have the means to research and based on the documentation provided from 2 sources outside of the Ewing ****. **** organization, there is no proof that a cell phone was even in the vehicle.
  

  Customer response

  09/13/2023

  Hi, thank you for your response in regards to this matter. The vehicle in question was towed to the Ewing brothers lot and the owner of the vehicle whom is my grandmother *******************************, what is present and we were still denied access to the vehicle involved. I have documents from apple.com as well as ******* wireless proving that the last known location was there at the Ewing brothers toll lot. If they are denying that the owner was there that is untruthful, and I am more than willing to have my grandmother, the sole owner of the vehicle validate my statement.

  Customer response

  09/15/2023

   
  Complaint: 20540580
  
  I am rejecting this response because:

  Hi, thank you for your response in regards to this matter. The vehicle in question was towed to the Ewing brothers lot and the owner of the vehicle whom is my grandmother *******************************, what is present and we were still denied access to the vehicle involved. I have documents from apple.com as well as ******* wireless proving that the last known location was there at the Ewing brothers toll lot. If they are denying that the owner was there that is untruthful, and I am more than willing to have my grandmother, the sole owner of the vehicle validate my statement.
  
  Sincerely,
  
  *****************************

  Business response

  09/15/2023

  **********************

  If your grandmother was present with ID and title or registration, there would have been no reason why you couldn't have accessed the vehicle.  

  Again, unfortunately since it has been over 18 months since this incident, we cannot research to determine whether there was a cell phone in the vehicle or not.  Especially since it was not listed as property in the police report.  Metro is diligent about listing property.

   

  Customer response

  09/15/2023

  Hi, yes my grandmother ******************************* was definitely present for every day that the Kia ******** was located at the Ewing brothers truck repair tow lot. She stated multiple times that the proof of registration as well as the insurance information to prove ownership was located in the glove box. I will have her contact your business once more as well to speak with the general manager. I have also since then, had an attorney, send a demand letter via certified mail and has not received a single response from this business either and the certified letter was sent only a few weeks after the date in question. Now that it is over 18 months its been way too long for us to have gone without hearing anything back and at this point, I will make sure to send another demand letter through certified mail to my attorney. 
  I have filed a police report and Ill be requesting for them to visit this business to speak with whomever is in charge. Apple and Verizons have both provided exact GPS coordinates proving the device was last powered on at ******************************** ** at Ewing **** Truck Repair. Whoever took my phone at Ewing **** Truck Repair attempted to put a different sim card into the phone with no success. I am absolutely adamant about being compensated by Ewing **** immediately. 

  Customer response

  09/15/2023

  Hi, yes my grandmother ******************************* was definitely present for every day that the Kia ******** was located at the Ewing brothers truck repair tow lot. She stated multiple times that the proof of registration as well as the insurance information to prove ownership was located in the glove box. I will have her contact your business once more as well to speak with the general manager. I have also since then, had an attorney, send a demand letter via certified mail and has not received a single response from this business either and the certified letter was sent only a few weeks after the date in question. Now that it is over 18 months its been way too long for us to have gone without hearing anything back and at this point, I will make sure to send another demand letter through certified mail to my attorney. 
  I have filed a police report and Ill be requesting for them to visit this business to speak with whomever is in charge. Apple and Verizons have both provided exact GPS coordinates proving the device was last powered on at ******************************** ** at Ewing **** Truck Repair. Whoever took my phone at Ewing **** Truck Repair attempted to put a different sim card into the phone with no success. I am absolutely adamant about being compensated by Ewing **** immediately. 

  Customer response

  09/18/2023

   
  Complaint: 20540580
  
  I am rejecting this response because:

  
  Hi, yes my grandmother ******************************* was definitely present for every day that the Kia ******** was located at the Ewing brothers truck repair tow lot. She stated multiple times that the proof of registration as well as the insurance information to prove ownership was located in the glove box. I will have her contact your business once more as well to speak with the general manager. I have also since then, had an attorney, send a demand letter via certified mail and has not received a single response from this business either and the certified letter was sent only a few weeks after the date in question. Now that it is over 18 months its been way too long for us to have gone without hearing anything back and at this point, I will make sure to send another demand letter through certified mail to my attorney. 
  I have filed a police report and Ill be requesting for them to visit this business to speak with whomever is in charge. Apple and Verizons have both provided exact GPS coordinates proving the device was last powered on at ******************************** ** at Ewing **** Truck Repair. Whoever took my phone at Ewing **** Truck Repair attempted to put a different sim card into the phone with no success. I am absolutely adamant about being compensated by Ewing **** immediately. 
  
  Sincerely,
  
  *****************************

  Business response

  09/19/2023

  This customer is stating that we didn't allow him access to the vehicle but would have gone to the vehicle to look for registration as a courtesy.  He or his grandmother did not have the appropriate documents to prove they were who they say they are - a valid ID showing who she was in order for us to begin the process.  No one is able to just say it is their car or even to say that the registration is in it to prove it.  They must first prove to us that they are the legal owners before we attempt to find document in the vehicle.  

  This claim is totally unsubstantiated.  As well as no documentation of the cellular phone in the vehicle by the police department upon impound at the scene. 

  Please remove any damage his reported claim would cause. 

  Business response

  09/19/2023

  We will await the certified letter from an attorney and respond in the same manner as we have to the customer. 

  He has not provided any of the reports from the cell carrier in order to validate that he even had a cell phone.  Again no cellphone noted by the office at scene or the other tow company that actually towed his vehicle.
  

   

• Initial Complaint

  06/26/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I bought a car from Ewing bros auto body on 02/25/2023 ,They told me I had to wait for my title to come in the mail I have yet to get a title I called them to ask have they sent it off they told me they sent it off 04/17/2023 and I should wait until the last week of may and it should be in the mail , Last week of may came nothing I called again they told me they just did they paperwork 05/24/2023 and to give them a week the month of June has come and gone and the *** still says there is nothing in there system it's almost the middle of the year and I'm paying out the pocket for moving passes , so far I have payed 109 dollars for moving passes and if I cant register my car I'm going to keep coming out of pocket for moving passes Ihave all my paperwork from the *** showing how I have payed for moving passes I have all my paperwork from Ewing bros auto body showing I purchased the vehicle.

  Business response

  06/29/2023

  We empathize with the customer but with the backlog *** has in processing titles, it is an exercise in patience for all parties involved.
  
  This Lien packet was mailed on 4/17/2023 and returned to us on 06-05-2023.  The *** rejected because the And/Or box was not checked on the Lien Sale Affidavit but when the packet was reviewed it was determined that the incorrect Affidavit has been submitted.  The customers name was multi hyphenated and even though our office created the affidavit with the correct name the one submitted was the wrong one.  

  
  The lien packet was corrected and resent to the *** on 06-15-2023 with the tracking number EI425305653US.  The *** received the lien packet on 06-20-2023. The title should be processed in a few weeks.  However, with the *** it is difficult to estimate.  We have reached out to them, but they can only confirm receipt of the correction. Unfortunately, we are at the mercy of the ***s timetable.

  
   If the customer could hang on for a bit longer, we could reimburse $100 of the moving permit fees.  Please have the customer contact us. 

  Customer response

  06/29/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************-towers

• Initial Complaint

  08/08/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  on 8-6-22 i bid on a car at their vehicle auction, because it was my first time there i asked the girl that worked there how i should bid on this car? not wanting to make a mistake. i pointed to a ***** *** car on the auction sheet. and even stated out loud it was a ***** *** car. i showed her the car on the list the company provided. she then showed me where to put my bid and how much to deposit, i bid $1600 and left $160 in cash, then today, 8-8-22, i got a call from the company telling me i won an auction for a ***** motorcycle not a car, apparently the lady that worked there on Saturday and showed me how to bid had me bid on a ***** motorcycle not a car, i didnt even know they sold motorcycles. i told the company what happened but the answer was no, i even asked them if they would use $160 as a store credit so i could bid on another vehicle, that way they would not lose me as a customer and i would not lose the $160, but was told no. i was told they were keeping the money if i didnt want to buy the motorcycle. i was also told that where i filled out the bid the it clearly states "motorcycle" but i looked again and it doesnt state motorcycle anywhere. i believe i know why the girl had be bid on the wrong item, when i showed her the paper it was the first item on the paper, so she showed me the first item on the bid sheet, however what i showed her was the first item on the the "second" page, maybe she thought it was the first page?

  Business response

  09/05/2022

  Business Response /* (1000, 5, 2022/08/11) */ Contact Name and Title: Amelia W****, Controller Contact Phone: ************ Contact Email: aw****@ewingbros.com We understand that the auction process to someone who has never attended could cause the error of which Mr. ******* described. Ewing Bros. will extend this one time courtesy and allow a $160.00 credit towards a future auction purchase to be used within 30 days of this response. If not used, it will be forfeited. Please have Mr. ******* speak with Rowena at the Lien Sales office when he would like to use the credit and bid on vehicles.

• Initial Complaint

  07/26/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  May 30 truck was stolen. Ewing Bros towed place of business. May 31 some man went pick up the truck. So went back to metro police the fire the second report as fraudulent. So I did my own investigation found where the physical was. Called springvalley police on June 17,2021. On June 19,2021 the recovered the truck and had it towed to the same company Ewing Bros. On June 20 they again released to an unkown individual. This company will not work with me or talk to my. I have been without a vehicle since May 30. It has cost me alot of money. This is twice now this company released my vertical other than me. They told me to go to metro police and file civil suite. I'm getting no where with this.

  Business response

  01/03/2022

  Business Response /* (1000, 5, 2021/08/03) */ Ms. ***** could not prove the truck was hers. The person who did pick up the truck had the original title and it was signed off by Ms. ***** making them the legal owners of the vehicle. If that was fraudulent and the she did not sell the vehicle, she must take this up with Metro and pursue it on a civil level. Ewing Bros., Inc. acted correctly in releasing this vehicle. Consumer Response /* (3000, 7, 2021/08/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I didn't get can until 3days later from det ******. Ewing bros wouldn't talk to me or give me a chance to show them the original title. I didn't sell my truck to anyone at all. I don't even know who picked the vehical up. So how did i sign my title to someone else I don't know. The second time I gave notorized paper to then and they already released again to knocked person. I have it were no one can get tags for this vehical the DMV on ******* ave. So house do they have the originai title. When I do. And temp tags as well.. the vehical left there property with no tags on it. I like to know who bought the vehical without my concent.i have proof of everything on the vehical. So who forge my signature. Ewing bros wouldn't even talk to me. At all. Business Response /* (4000, 15, 2021/08/23) */ ***Document Attached*** Ewing Bros., Inc. was presented with appropriate documentation and identification to release this vehicle. Attached is the title and bill of sale signed by Ms. ***** selling the referenced vehicle to the party to whom we released the vehicle on 6/1/2021. If Ms. ***** did not sell the vehicle and believes the documents were forged, then as we advised her, she needs to file civil charges against that party. Ewing Bros., Inc. acted accordingly in releasing this vehicle.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩