![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforKaptyn
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/21/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I booked a reservation for airport pick up and online price advertised as $73.13 including all taxes and fees. When I contacted Kaptyn customer service via email to add my flight number, they did a bait-and-switch saying there would be an additional charge for airport pickup with a new total of $93.73. I called customer service and they refused to honor my original total and the manager would not speak to me or call me back. Ive attempted to reach out to Kaptyn via social media and they have not responded. This company needs to change their unethical business practices immediately.Business response
09/19/2023
The advertised price is for our curbside pick up in a Premium Sedan at $73.13 with taxes and fees. If customer was asking for a baggage claim meet and greet that price is $93.73 which includes the $20.00 meet and greet at baggage claim. The customer asked for the meet and greet and that is why they price was told to him was $93.73The client could of still had the pick up at $73.13 with no meet and greet and a zero level curb pick up as advertised.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.