6 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Hector B
5 stars11/27/2023
Just had the most awesome vacation of my life with me and my family. Big help from Vegas.com which served as a one-stop shop for alot of great shows and attractions. Before booking with them, I did do a head-to-head comparison against other websites like ******, and Vegas.com had less expensive service fees. They even managed to help save me from myself. I accidentally double booked two different shows on the same day at the same time... oops. Even though the website said no returns and no refunds... the customer service agent helped me move one of the shows to the next day. Thanx Vegas.com. Will definitely be using them again next time I go to Vegas.Review from MIGUEL M
1 star11/25/2022
This site never answers the phone calls. We can not reach them from home or even here in VEGAS. Well no luck. I still need a refund, as the Venetian can not do anything about it. Been on the phone all morning going on 3.00 hours. I hope and pray I have never again, have to use this site for anything to do with VEGAS .Review from MIGUEL M
1 star11/03/2022
These services are non existent, tried to call and was on hold for longer than three hours, decided to cancel the reservation. And swear to never use this site for anything.Review from Atul P.
1 star03/30/2022
Charge me lot more money than actual Room rates at planet Hollywood starting three night on March 28th 2022. Although claim they will match the price or lowest price
Vegas.com, LLC Response
03/30/2022
Hello
Thank you for contacting LasVegas.com.
We do offer a price match guarantee 48 hours prior to check in date of your reservation. We show that you were already a day into your stay on the reservation is question. You were already in the nonrefundable non changeable period of the reservation.
We have sent you a promotional code for a future booking to your email.
Thank you
LasVegas.comReview from Dayanna L
1 star03/17/2022
I am so disappointed I purchased 6 tickets for 2 different shows this weeken, and as I'm getting everything ready I noticed my tickets had a past date in February I immediately called and emailed to get assistance but all they said was they couldn't change the date I explained I wasn't trying to change my date but get the correct one I sent all my reservations, flight, hotel and other things we had booked so they could see that it was obvious those were the wrong dates. We spent alot of money on this tickets and our trip but they didn't care. I would not use Vegas.com again I would rather buy straight from the source instead of this third party websites.Review from
1 star08/15/2021
We stayed at the Caesars palace and purchased our room thru vegas.com. I specially upgraded to a STRIP VIEW room and was put into a "partial strip view" my view was one of the highway, parking garage and part of the mirage hotel not the Vegas strip. I was very disappointed in this and spent 1 hour of the vacation talking with management at the hotel to get switched. they were fully booked for the weekend in the strip rooms and did not change us. Also I purchased tickets to cirque du soleil O in the belagio thru vegas.com.... I am pretty positive I chose seats to the right of the auditorium in the middle and i somehow ended up top section all the way to the left... not close to where I chose seats so something definitely changed.Vegas.com, LLC Response
08/16/2021
Dear Carlos M*******
Our sincere apologies for the issue you encountered at Caesars Palace and O by Cirque du Soleil. We here at VEGAS.com take our role in customer service very seriously. Not all Vegas experiences are the same, and your feedback helps us to improve the Vegas products and services we offer.
We understand that an apology or explanation doesn't always reverse a negative experience, and we hope you'll give our town another chance. We sent you a $75 promo code yesterday, to the email address on file.
You can use this promo code towards the purchase of hotel rooms, show tickets, nightclub passes, tours or any combination of those products. Once used, this promo code is no longer valid.
Again, we apologize for the inconvenience and hope your next Vegas trip is excellent.
Sincerely,
Your Friends at VEGAS.comCustomer Response
08/16/2021
As stated in my email. $75 dollars does not cover the differences of what was expected vs what I got. Not only that but traveling in would cost me a lot more money to use your coupon code there again. If you truly want to make it better I'd expect some sort of refund and not a promo code since I will not be going back to Vegas anytime soonVegas.com, LLC Response
08/17/2021
Dear Carlos
You've reached VEGAS.com, the official Vegas travel site. Thank you for writing.
I have been trying to contact you directly. Can you please call me back at your earliest convenience, I have left my name and number on your voice mail.
If you have any other questions, please feel free to reply to this e-mail or call our Customer Support Department at XXX-XXX-XXXX.
Thank you,
Vegas.com
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