Business Profile

Travel Club

Tripps Travel Network

BBB Accredited Business A+Rated by BBB

Complaints

Customer Complaints Summary

22 total complaints in the last 3 years.
9 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/02/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Nov. 4, 2024, my *********** attended a presentation at Tripps Worldwide & under significant pressure, purchased a travel license agreement for $4,995 USD. We were not fully informed about the nature of this agreement, & we were led to believe it was a timeshare purchase. As Canadians, we did not have access to the internet at the point of sale. It wasnt until we returned to our hotel & connected Wi-Fi we were able to access the documents & review the details of the contract. We immediately contacted Tripps Worldwide via email on the SAME DAY, Nov. 4, requesting CANCELLATION of the agreement. On Nov. 6, we received an email that said the cancellation policy was clearly stated in the contract we signed at the point of sale. We responded that we were not made aware of this clause prior to the purchase, Furthermore, after reviewing the contract, we noticed that our electronic signatures were misspelled and believe that a representative typed in our names as an electronic signature. We were not given the opportunity to review the contract before our credit card was charged. We emailed again Nov8th and Nov9th , they replied, claiming the misspelling of our names was a font issue. We firmly disagree, we were not aware of the cancellation policy and did not receive the agreement until after our payment was processed. We were MISLEAD as the vacations shown at the presentation were not a reflection of the actual prices at all. We were PROMISED a bonus ALL INCLUSIVE trip in which I specifically asked if we would have to pay for the ** fee and was told NO - everything is included but the flights. I also asked which resorts and was told hundreds - I looked into this & there are 3 RESORTS ! This company is operating under false advertising & no wonder they have rebranded. We are requesting the following a refund of $4,995 USD for the travel license agreement. We ask for ******************** assistance in both securing a refund & taking appropriate action to hold this company accountable
Business Response
Date: 04/23/2025
We are going to address a number of inconsistencies in the consumer's complaint:
1. The consumer claims they bought a timeshare. Quite the opposite! What we have prided ourselves on for 15 years is we are the exact opposite of timeshare. Our travel platform gives families such as this discounts on hotels worldwide, cruises, all-inclusive vacations and more. Included in the travel categories are timeshare weeks. Unlike a timeshare company, we allow our members to rent timeshare weeks worldwide at a large discount. But again, the consumer did not purchase a timeshare. We are not licensed to sell timeshare in ******. What they purchased was a License Agreement.
2. Due to us not being a timeshare company, the rescission clause they quoted in their complaint is not applicable. ********* companies in ****** must offer a 5 day rescission period. Due to the nature of the travel program we sell, we do not have to offer rescission. The consumers were made aware of this when we pointed out our rescission policy. We have included it in our documentation. It clearly states since the purchase does not involve the purchase of a timeshare, there is no ability to cancel nor will a refund be offered. The consumers signed below this statement
3. We also disagree with the notion they did not get to look over the contract before signing. We put a hard copy of the contract in front of everyone. We then had them sign a portion of the contract stating they were agreeing to the contract being done electronically, and before signing electronically they had a chance to look over the contract. You can see their signature next to this statement
4. The consumer's account was activated right away. If they wanted to log into the website at the sales site they could have. Their claim the website pricing was not the same as what they saw in our sales presentation...we took the consumer's live on the website during the presentation. The website we showed them was the same one they logged onto at their hotel.
5. Regarding the signature issue, it's apparent their last name is not spelled out completely within the document. This is likely due to the consumer's having a fairly long last name, and the e-signature system not picking up all of the letters. Their name is printed out correctly above. There is no way for us to alter the signature. The electronic signature looks similar throughout the contract. We have included a step by step timeline of how the contract was initiated to its completion. One of the steps is the consumer receiving a copy of the contract. They did not bring up this issue to us during the sales process. They were the ones who keyed in their credit card number, and did so after they had looked over the contract. A copy of the contract and all the steps of the e-signature are included in the documentation
6. Finally, we have never had someone claim we told them there were 100 resorts to select from when it comes to the all-inclusive vacation we offered at the time of sale. There is nothing in writing that states this. There a few resorts included. There are different destinations in ****** available to choose from. The consumer requested the Mexico certificate which costs our company several hundred dollars. The trip has a retail value of approximately $1,500-2,000.
We do not feel we have done anything wrong. We have provided full access to the travel website. We have provided the Mexico trip as promised. We are providing proof the consumer has reached out to the travel department and spoken to somone several times including this past month. As a sign of good faith, we are willing to offer a $500 partial refund.
Sincerely,
Tripps Management
Customer Answer
Date: 04/23/2025

Complaint: 23148492

I am rejecting this response because:
We appreciate Tripps Worldwide's response, but we must firmly refute their version of events and continue to request a full refund of $4,995 USD for the following reasons:
1. Misrepresentation of the Product
Perhaps you misread my very first sentence as it read attended a presentation at Tripps Worldwide & under significant pressure, purchased a travel license agreement for $4,995 USD. We were not fully informed about the nature of this agreement, & we were led to believe it was a timeshare purchase. Your response immediately said that we claim we purchased a timeshare. We understand now that this was a license agreement however the language used in the presentation, the pricing model, and the promised benefits closely mirrored traditional timeshare sales pitches. We were not informed by Tripps Worldwide that it was not a timeshare until after we had requested a full refund under our recission rights. It was then when they told us that we had purchased a travel license agreement and not a timeshare and that we were not able to use our recission rights. At no time before this were we told or shown on paper that it was a travel license agreement and that we would not be able to back out of it within a certain time frame once we signed. Once again to state clearlyWE DID NOT GET ANY HARD COPIES OF ANY AGREEMENT AT THE TIME OF SALE. IT WAS NOT UNTIL AFTER WE GOT BACK TO OUR HOTEL WHERE WE COULD ACCESS THE INTERNET VIA WIFI THAT WE GOT ELECTRONIC COPIES OF ANYTHING. IT WAS THEN THAT WE CALLED RIGHT AWAY TO CANCEL.

2. Lack of Informed Consent and Misleading Sales Tactics
Tripps Worldwide continues to ignore a key fact: we did not have access to the internet at the point of sale and therefore could not review the contract in full before payment was processed. You claim we had a hard copy in front of us 100%this did not happen. You claim we could have viewed the website at the time however once again we did not have the ability to do so, plus for anyone who did have internet access (again, we did not have access as we are Canadian and our cell phones plans do not work in the ****** they were told by the presenter to put away their phones and not look anything up as these were exclusive websites that you would only have access to if you purchased.
Additionally,our credit card was processed before we received or reviewed a full copy of the agreement, and our electronic signatures were entered without our consent. We do agree that we electronically signed a document but only the Authorization Agreement for Prearranged Debits. We did not see any other pages of this document. However once again raises the concern as to why our name was not properly recorded. The additional signatures in question were not typed by usTrippss explanation of a font issue does not address the deeper issue of unauthorized entry. If their system fails to properly record names and allows representatives to input them, this raises serious concerns about its integrity.

3. Cancellation Policy Was Not Properly Disclosed
At no point during the presentation were we made aware that there was a no rescission policy. To claim that we "signed below this statement" is misleading when we did not see the statement in question until after we were back at our hotel and were emailed an electronic copy of the contract. However we stand firm that we did not sign below this statement. This is a serious issue of lack of informed consent. We reached out immediately on November 4th, the same day, to cancel once we saw the contract and realized the discrepancies.

4. False and Misleading Promises
We were explicitly told that the bonus all-inclusive trip included hundreds of resorts and that all fees except flights were covered. As you can see from the pdf you provided it states All inclusive These claims were critical to our decision to proceed. After accessing the site, we found only three resort optionsa far cry from what was presented. This is false advertising. Whether or not it was put in writing is irrelevantverbal misrepresentation in a sales presentation is just as problematic, especially when used to induce a sale under pressure. Also, again we were told that it was All Inclusive except for flights, but when we validated the certificate to inquire about it, it specially stated that the all inclusive fees were not included. When we priced this out, it would have been more expensive then booking through other public travel companies and hence absolute of no use to us. You can also see that we have never used this productor booked anything as we have not been able to find any where close to the deals shown during the presentation by the presenter.

5. Post-Sale Communication
We reached out to Tripps Worldwide multiple times starting the same day as the purchase. We were consistently met with dismissive responses and denial of responsibility. In regards to the comment proof the consumer has reached out to the travel department and spoken to somone several times including this past month. Perhaps you should review the pdf that you submitted as proof because as you can see the only time we reached out was in November starting at the day of sale. All other encounters shown are of Tripps representatives calling us and us logging into the system to see where these so called savingsare, which we have not been able to find.

Conclusion
Tripps Worldwides response does not change the fact that:
We were misled about what we were purchasing.
We were not informed of a no-recission policy at the point of sale.
Our electronic signatures were applied without our knowledge several times throughout the document
The promotional promises made during the sales presentation were grossly overstated or false.
We respectfully reiterate our request for:
A full refund of $4,995 USD.
BBBs assistance in resolving this issue and holding the company accountable for deceptive sales practices.
We are prepared to escalate this matter to consumer protection authorities in both the **** and ****** if necessary.
Thank you
******* and ******* *********
Business Response
Date: 04/24/2025
We are once again going to stand firm in our position we have not harmed this consumer in any way.
1. Misrepresentation! First of all, significant pressure! What the heck are you talking about? We hear stories weekly of people that are kept at timeshare presentations for 4-5 hours with no way to leave. Did we ever stop you from leaving? Where you locked in a room? Just stop it! It's infuriating when customers can walk out any time they want from our sales office and yet claim there was high pressure. Regarding the consumer's claim they thought they were attending a timeshare presentation...let us count the ways of how ridiculous an accusation this is. First of all, when this consumer purchased a mini vacation over the phone, they were informed the presentation they were going to was not a timeshare. They were also informed when they booked their dates to come to Las Vegas Tripps Worldwide was showing them a travel presentation, not timeshare. Has the consumer ever been to a timeshare presentation? If so, then was there not a resort affiliated with the company's presentation they attended? *******, *******, ******, *********, ********, ********, etc. they all have resorts. Where is our resort?????? Our office in an office building. How could we be a timeshare company that is affiliated with no resort? Are we licensed in the state of ****** to sell timeshare? NO! As required by Nevada, do each of our sales **** have a timeshare license? NO! Are we allowed to process credit cards for a product affiliated with *********? NO!
The consumer states our sales pitch mirrors a timeshare pitch. Our response...WHAT???? Our entire travel platform is built on worldwide travel discounts. Hotels worldwide, cruises, all-inclusive vacations, rental cars. In what universe does someone think a ********* company does anything other than give consumers access to stay in timeshare resorts? Is there a portion of the contract that goes over maintenance fees as there is in every timeshare sale? No...boy I wonder why...BECAUSE WE DO NOT SELL TIMESHARE! We have been in Las Vegas selling the same travel program for 11 years. What are the odds we've been able to allegedly sell a timeshare product when we are not licensed to sell one? I have a feeling the State of Nevada would have shut us down by now.
In regards to the consumer not getting hard copies, on page one of the contract it states clearly you had the opportunity to look over a hard copy of the contract. You agree the contract will be completed electronically. The consumer agreed to this in writing. As far as the internet, if the consumer wanted to look at the website while at the sales site, all they had to do was ask. They had already been shown the website during the sales presentation.
In regards to the rescission clause, if the consumer would just accept what they purchased had nothing to do with timeshare, they would understand we did not have to offer them a cancellation period. ********* purchases in ****** require 5 days rescission. Our offer of a license agreement does not require us to offer rescission. This was clearly disclosed in bold print in the contract which was sent to the BBB in our last rebuttal.
2. Lack of Informed Consent-Again, a book with the contract is brought to every table during the contract process for the consumer to look over. If they never had a chance to see one as they claim, why did they agree to the language in the contract that said they had the chance to look over the contract? As far as being told to put away your phones, yes it's called be courteous! We pay hundreds of dollars for 90 minutes of people's time. We don't want them on their phones during our presentation. We will again state if they wanted to look at the website, all they had to do was ask for us to pull it up for them to look at. We are offended regarding the accusation we did their electronic signatures without consent. They were the ones that typed in their names into their phone during the electronic signature process. Anyone who has done an electronic signature contract understands by typing your name that is the equivalent of giving your signature. Do we have to go over the nonsense about how their name looked in the electronic signature again? As stated previously, it's an obvious glitch that a long name such as the consumers was not picked up exactly by the document platform. This doesn't invalidate they typed their name correctly above the signature agreeing to the terms in the contract.
3. Again the cancellation policy was clearly presented. A copy of the entire contract was sent to the BBB and it shows the rescission portion is in bold print, so this accusation is false.
4. Regarding the all-inclusive trip, where in writing does it say they would have 100 places to choose from? It doesn't. We have never offered that. They accepted what was offered because they emailed us to activate the all-inclusive cert which costs our company hundreds of dollars.
5. There has been sufficient communication with this customer both from our member services department and the travel concierge department. Each department has spoken with the consumer numerous times.
We have abided by the signed contract. All travel benefits are available. We have proof the consumer has logged into the website and has spoken with the travel department several times. Our offer of $500.00 is generous considering we have done nothing wrong. If the consumer is still not satisfied, we recommend they take up this issue with their credit card company.

Sincerely
Tripps Management

Customer Answer
Date: 04/24/2025
please reopen this case so that I can respond to the business. thank you
Initial Complaint
Date:03/13/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/30/2024, my Partner (AndrewJepson) &mysrlf purchased a Trip package from Trippsworldwide. The total amount was $6000.00 to be split between myself paying. $3000and my partner ****** ******. When we each gave our credit cards to **nsultant , fraud occurred. My card was charged 2X , and ******* was not at all. I have my original receipt for transaction and it says merchant info , ,date along with total amount of sale ******* When I received my monthly statement for my **** credit card, the was a duplicate charge. Thinking it was just a clerical error I put a stop payment and a fraud claim. I was told by my credit card that Tripps Company said I verbally said to them charge me twice. Not True. I have Two friends with me that will back up my claim. In making another attempt to get my $3000. Refunded Tripps ** sent a e mail to ****** to give his credit card info and signed **nsent.Send in the e mail to my email address Not ******* ****** **uld not answer, because he passed away11/20/24.Not proof was asked for from me All the response to my Credit card ** from Tripps was That We, ****** *************** ***** ***** are NOT Married.I have written and verbal proof that I have been defrauded by this **mpany.I will be filing in small claims **urt to have my $******* credited to my **** credit card
Business Response
Date: 04/07/2025
Hello,
This is an unusual situation. We are going to take you step by step through the sales process the consumer and *** ****** went through with our company:
1. On 10/30/24, the consumers purchased a travel license agreement with our company for $6,000.00
2. The consumers asked if they could pay with two credit cards putting $3,000.00 on each card. We agreed
3. One of the purchasers needed to provide a phone number upon checking into our sales office. *** ****** put his phone number in. Therefore, a link was sent to his phone to enter in a credit card number to pay $3,000.00. The consumers did so. (We are including a copy of this receipt showing a card ending in 5291 was processed and signed for by *** **************** We can only process one credit card per contract through our e-signature platform, so we informed the consumers they would have to hand us a credit card to pay the other $3,000.00. ***** handed us a credit card and it was run for $3,000.00. We are sending the receipt showing she signed the credit card receipt authorizing this transaction. If you look at the receipt, the credit card charged ended in 5291, meaning she handed us the same card that was entered in on *** ******** phone to take care of the first payment of $3,000.00. Let us be clear, we were not aware the consumer accidentally gave us the same credit card twice.
5. When ***** reached out to us to explain what happened, we sent a credit card authorization form for $3,000.00 to the consumers. The process being once they give us a different credit card with *** ******** name on it, we will process that card and then refund $3,000.00 on the credit card that was charged twice. When we did so, we had no idea that *** ****** had passed away. We simply trying to work with the consumers to rectify the issue.
6. At was at this point ***** started calling us a fraud, and that we had illegally charged her card twice. Again, it was up to her and her partner *** ****** what card number was typed into their mobile device to pay the first $3,000.00. We had no control over this. Second, ***** voluntarily handed over her credit card. We didn't take it from her. Please explain to us how this is fraud?
7. With the death of *** ******* we no longer had an option to charge a card under his name, so we did not credit ******* card $3,000.00. She readily admits in the complaint the total amount of the purchase was $6,000.00 which is what our company charged her.
8. As it was her right, ***** filed a chargeback with her credit card company, making the same claims she is making in this complaint. We sent in a rebuttal with the same information we are providing the BBB. We won the dispute.
We are sorry for ******* loss, but that does not mean we committed fraud and owe her $3,000.00. ***** and *** ****** were in total control over which credit cards were used to pay for their License Agreement. We had nothing to do with this process. For these reasons, we do agree with her asking for a partial refund. We will be providing copies of the pertinent documents in a separate email so the BBB and ***** can look them over.

Sincerely,
Tripps Management
Initial Complaint
Date:01/22/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tripps Plus brought us in to a presentation where they ran us through multiple scenarios where they were able to save us over 70-75% on bookings during peak times and dates. They didnt allow us to use our phones to be able to verify other sites while in the presentation, and they very obviously could have given the person who was doing the presentation better pricing than someone who purchased access to their booking site in order to make it look attractive and worth paying the membership for.They also gave us access to other free trips as incentive to buy their membership that turned out not to be what was promised.We had just made a large trip to Las Vegas , and had no need to check on the price of our deal site. When we did have need of it- we started looking into prices and deals for the trip we were going to take to ****** and *******. There was not 1 price, not hotel stay, airfare, rental car etc that was cheaper than we could find on any other booking site. We then started to research trips in the *************- again, not one actual deal that would save us money over other sites.We called multiple times to cancel the service and get a refund and were met with rude, unhelpful service.After trying to get in contact with someone, we tried to cancel the transaction with our credit card- who of course they responded to saying they never received a cancellation request and the card wouldn't reverse the transaction.We have now submitted an formal email request for cancellation and refund, per Tripps Plus T&S, and we have heard nothing from them.I am requesting a cancellation of the service and FULL refund of $4698.00.I will add a warning to anyone who reads this. Tripps Plus is a scam. They will take your money and give you nothing in return.
Business Response
Date: 01/22/2025
We would like to address the consumer's issues:
1. The consumer claims we presented that anyone buying our Travel License Agreement would save "******". There is nothing in the agreement signed by the consumer with the Merchant promising a specific amount of savings. Is it possible for example a hotel room could be 70% off on our website? Yes! Is that the norm? No! The amount of savings on a hotel room, rental car, cruise, etc. is based on how far out your are making your reservation, the time of year you are attempting to travel, the type of accommodations you are looking for, plus a few other variables. There are times you may save only 10%. Other times it could be 20, 30, 40%. Again, there are a lot of variables. The idea this consumer has never found ANY savings looking at our website is actually hard to believe. We ask what are they looking for? The consumer mentions ******. To say we don't save even 1% on various hotels over Priceline, etc. is again hard to believe. We have a 110% Price Match Guarantee if a member can show they can find better pricing. The travel fulfillment division has never seen specific examples from the consumer showing better pricing on other websites. We believe speaking with a travel supervisor would be beneficial for this member to maximize their use of the License Agreement they purchased.
2. We did receive a cancellation email and the request for a full refund was denied for two reasons. First, the consumer knowingly signed a no rescission contract with the Merchant. Second, the consumer complained the Alaskan Cruise for two which the Merchant offered as a first day incentive was not for four people. We don't tell new ********s the cruise is for four people because it's common knowledge that a standard cabin on a cruise ship is for two people, not four. We even had the consumer read and sign a disclaimer regarding the Alaskan Cruise. The statement informs the consumer they receive an inside cabin (which again is for two people) and comes with airfare for two. If the offer was truly for four people, why would the terms and conditions of the cruise certificate specifically state it includes airfare for two? It also mentions upgrades are available. So, if the consumer wanted to get a cabin for four because they have two children, they can contact our partner ****************** that provides the certificate and find out what the best rate is to add two children to their cabin. We've been doing this offer for years, and this is the first ******** we've ever had that's claimed they thought the cruise was for four people! We want to point out the consumer requested the cruise certificate to be activated and it was. This means our company is out several hundred dollars to pay for this certificate. It's up to the consumer if they want to use the cruise certificate and pay the upgrade for their children. We've done all that we can in regards to this trip. By the way, a copy of the terms and conditions of this certificate signed by the consumer will be sent separately to the BBB and can be forwarded to the consumer.
We also want to point out the consumer disputed their charge with the credit card company stating the same reasons to them that are included in this complaint. We sent in a rebuttal to their card company and we won the dispute. The Cardholder has no leg to stand on having lost their chargeback. Now they think going to the BBB and calling us a scam is going to benefit them. Maybe the consumer needs to look into the meaning of the word scam. Last we checked, company's that are scamming you don't spend several hundred dollars for a cruise certificate. If we were a scam, they would have never received the certificate. We would not be accredited with the BBB with an A+ rating if we were a scam. How have we been in business for 15 years if we are "scamming" consumers? A word to the consumer...you want to p**s off a company and make them not want to work with you....call them a scam!
As we've proven, services have been provided. The consumer has actually used their membership with the Merchant as soon as they activated the cruise certificate. They signed a no rescission contract. The consumer filed a chargeback with their credit card company and lost. We the Merchant don't feel we owe this consumer anything! Despite that, maybe to prove we are not a SCAM...we are willing to offer a one time offer of a $1,000.00 partial refund. The consumer gets to keep all travel benefits per the signed agreement. If this offer is of interest to the consumer, we ask they email or call our company to take care of the partial refund and close this complaint.
Thank You,
Tripps Management
Customer Answer
Date: 01/23/2025

Complaint: 22843662

I am rejecting this response because:

I would like to edit my first statement as I misspoke and I will give credit where it is due- the representative told us, and showed us on his own account, that we could save 25-30% off vacation deals, not 70-75%( That is the amount he said we would be paying compared to other sites).

But to have to search on our own site, and not see any savings at all, no matter what dates, locations or services that we put into it was shocking, and sickening. ESPECIALLY after paying nearly $5000 to join. Then when we called to inquire about anything, we were met with rude employees, hung up on multiple times or spoke with someone who had no idea what we were talking about. AND we kept getting marketing calls from them trying to sell us- WHEN WE ALREADY WERE A MEMBER. I have no confidence that they can uphold their end of the deal.

I am not interested in keeping your service, would like it cancelled and refunded. The only other"un-cancelable" contract I've ever heard of is with the Devil at the Crossroads. No thanks.

Sincerely,

******* *******
Business Response
Date: 01/24/2025
We are not sure how to even respond to this last correspondence from the consumer. First of all, there are multiple companies involved. So when the consumer is claiming he's being hung up on, by who? There is our own customer service department, there is the customer service department that is part of the fulfillment company that books travel for our customers, and finally there is customer service for ******************, the company that handles the booking of the Alaska Cruise certificate. All three companies have good reputations, so I find it hard to believe representatives randomly hung up on the consumer or his wife. That's just not plausible.
As we mentioned in our previous rebuttal, I don't buy into the idea the consumer finds no savings on our member's only website. Our company is in its 15th year. The company that provides the fulfillment has also been around 15 years. You don't survive for that length of time offering no value to thousands and thousands of customers. Most likely the consumer had a destination in mind. He and or his wife went on the website and it's possible the deals were not great for the time of year they wanted to visit a particular city or country. That can happen. To claim there are no savings at all is outrageous.
Regarding receiving phone calls, our fulfillment partner does welcome calls to new members. Part of the welcome call is to introduce additional travel benefits a customer may be interested in. Some are interested, some are not. Receiving these phone calls is not a reason to receive a refund from our company, especially when we are not the company calling the consumer.
Finally, the consumer can act like they've never heard of a no rescission contract, but they do exist and he and his wife signed one. The section in the contract reads Rescission, and the cancellation statement is in bold print. They signed directly below the statement. As stated previously, our obligation is to provide all travel benefits per the contract and we have done that. The consumer is also ignoring they requested their Alaska Cruise certificate to be activated which means they have technically used our travel program. (As noted in our last response, activation of this certificate costs our company several hundreds of dollars) Therefore, we are not agreeing to a full refund and are sticking with our original offer of a partial refund. If the consumer is interested, they can reach out to our company via email or phone.

Thank you,
Tripps Management
Business Response
Date: 01/24/2025
We are not sure how to even respond to this last correspondence from the consumer. First of all, there are multiple companies involved. So when the consumer is claiming he's being hung up on, by who? There is our own customer service department, there is the customer service department that is part of the fulfillment company that books travel for our customers, and finally there is customer service for ******************, the company that handles the booking of the Alaska Cruise certificate. All three companies have good reputations, so I find it hard to believe representatives randomly hung up on the consumer or his wife. That's just not plausible.
As we mentioned in our previous rebuttal, I don't buy into the idea the consumer finds no savings on our member's only website. Our company is in its 15th year. The company that provides the fulfillment has also been around 15 years. You don't survive for that length of time offering no value to thousands and thousands of customers. Most likely the consumer had a destination in mind. He and or his wife went on the website and it's possible the deals were not great for the time of year they wanted to visit a particular city or country. That can happen. To claim there are no savings at all is outrageous.
Regarding receiving phone calls, our fulfillment partner does welcome calls to new members. Part of the welcome call is to introduce additional travel benefits a customer may be interested in. Some are interested, some are not. Receiving these phone calls is not a reason to receive a refund from our company, especially when we are not the company calling the consumer.
Finally, the consumer can act like they've never heard of a no rescission contract, but they do exist and he and his wife signed one. The section in the contract reads Rescission, and the cancellation statement is in bold print. They signed directly below the statement. As stated previously, our obligation is to provide all travel benefits per the contract and we have done that. The consumer is also ignoring they requested their Alaska Cruise certificate to be activated which means they have technically used our travel program. (As noted in our last response, activation of this certificate costs our company several hundreds of dollars) Therefore, we are not agreeing to a full refund and are sticking with our original offer of a partial refund. If the consumer is interested, they can reach out to our company via email or phone.

Thank you,
Tripps Management
Business Response
Date: 01/24/2025
We are not sure how to even respond to this last correspondence from the consumer. First of all, there are multiple companies involved. So when the consumer is claiming he's being hung up on, by who? There is our own customer service department, there is the customer service department that is part of the fulfillment company that books travel for our customers, and finally there is customer service for ******************, the company that handles the booking of the Alaska Cruise certificate. All three companies have good reputations, so I find it hard to believe representatives randomly hung up on the consumer or his wife. That's just not plausible.
As we mentioned in our previous rebuttal, I don't buy into the idea the consumer finds no savings on our member's only website. Our company is in its 15th year. The company that provides the fulfillment has also been around 15 years. You don't survive for that length of time offering no value to thousands and thousands of customers. Most likely the consumer had a destination in mind. He and or his wife went on the website and it's possible the deals were not great for the time of year they wanted to visit a particular city or country. That can happen. To claim there are no savings at all is outrageous.
Regarding receiving phone calls, our fulfillment partner does welcome calls to new members. Part of the welcome call is to introduce additional travel benefits a customer may be interested in. Some are interested, some are not. Receiving these phone calls is not a reason to receive a refund from our company, especially when we are not the company calling the consumer.
Finally, the consumer can act like they've never heard of a no rescission contract, but they do exist and he and his wife signed one. The section in the contract reads Rescission, and the cancellation statement is in bold print. They signed directly below the statement. As stated previously, our obligation is to provide all travel benefits per the contract and we have done that. The consumer is also ignoring they requested their Alaska Cruise certificate to be activated which means they have technically used our travel program. (As noted in our last response, activation of this certificate costs our company several hundreds of dollars) Therefore, we are not agreeing to a full refund and are sticking with our original offer of a partial refund. If the consumer is interested, they can reach out to our company via email or phone.

Thank you,
Tripps Management
Initial Complaint
Date:12/29/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We were given a vacation package by Tripps Travel Network in exchange for a small fee and attendance at a presentation. We attended but decided not to purchase it because we were paying on a Timeshare. They stated that they could get rid of our timeshare which would not only pay off the timeshare but cover the cost of their program as well (lie #1). They called a representative of *************************** and discussed everything on speakerphone how this would be a quick sale. They also said they were regulated by the ************************ because they were giving packages that included rooms at casinos and gaming vouchers (lie #2). They even included a couple "free" vacation vouchers (lie #3). We paid $1000 down and financed $3999 through ********************************. They then wanted to bill $199 yearly to continue the package that cost $4999. The "free" vouchers had a fee to use them and the majority, if not all the flights, hotels, etc. we looked up were the same or cheaper on other sites. The timeshare never got sold (we paid a fee for that as well) and now we are out thousands of ********** appears this company uses deceptive business practices. After attempting to call several times, I sent two certified letters trying to resolve the issue, to neither of which the company responded. A representative called trying to up sell the product (I thought they were calling to address my complaint) and when I explained my issue with the company and mentioned I was exploring the prospect of litigation, he stated "would if the company just shut down and opened under a different name?" I'm curious if they have done that in the past. I later looked them up on the BBB site and found many complaints against them with some of them responded to by the company, making excuses. I spoke with the ************************ and they stated they do not regulate travel companies, so that is false information they are telling their ************** contact: *********.
Business Response
Date: 01/07/2025
In response to the customer's complaint, we feel we need to add some context to what the customer is claiming. First of all, the primary reason any customer purchases a License Agreement from our company should be because they want to save money on all future vacations excluding airfare. This includes hotel discounts worldwide, cruises, all-inclusive vacations, timeshare weeks and more. The customer seems to simply focus on the fact he paid thousands of dollars to sell him timeshare. We are including documentation showing a disclosure form the customer signed which clearly states we are simply referring him to a third-party company that has an excellent reputation as far as selling timeshares. (This company has an A+ rating with the BBB) We make it clear in the disclosure we the Merchant have nothing to do with this referral. Any contract signed regarding the sale of a timeshare is between the client and the ********* company. We also state in the disclosure there is no guarantee the timeshare will sell. We cannot offer a guarantee when this transaction involves a third-party. We reached out to the ********* listing company and was informed the one year listing expired in October of 2024 without any offers on the timeshare. We are wiling to pay the $199 fee to list the customer's timeshare for another year if they still want to list it. The timeshare not selling is certainly not grounds for the customer receiving a full refund.
The customer seems to be confused regarding the certificates he received. The certificate mentioned in the complaint did not originate from our company. It came from a marketing company that sold the customer a 4 day 3 night min vacation to Las Vegas for approximately $500.00. If the Cardholder is unhappy with the certificate, we ask they reach out to the marketing company.
The Cardholder also brings up the ************************, who states they have no relation to companies that sell travel discount memberships, like the one the customer purchased from our company. This is true. We have no relationship with the ************************. We do not have a gaming license, so we have no need to have any type of relationship with their board. We don't really know why the customer is bringing up the *****************. The only thing we can think of is the customer received promotional slot play which was part of the gifts he received for purchasing the Las Vegas package from a marketing company. If he was not happy with the slot play or any other gifts, we again ask he contact the marketing company, as they are responsible for any gifts he received for attending our travel presentation.
All travel services based on the contract signed with the Merchant are available to the customer. Services have been rendered. The Cardholder is entitled to a trip to ****** valued at $2,000.00. This trip is provided by our company. The Cardholder needs to reach out to our company at ******************************* to receive this certificate. Again, we have provided all services based on the contract signed. We do not feel a full refund is warranted. We are willing to offer as a sign of good faith, $500 partial refund to the customer. He can reach out to us to receive this partial refund.

Sincerely,
Tripps Management
Customer Answer
Date: 01/23/2025
It was my understanding I had till the 25th to file my response. I received this closure last night and I was confused. The response by the vendor is false and there were quite a few lies in it. I will probably be pursuing litigation, but I would like to try and go through arbitration if possible through you. Please let me know what I can do as, once again, I was under the assumption I had until the 25th to give you my further information. Thank you.
*****
Business Response
Date: 01/27/2025
We want to address the consumer's last response. We are amazed the consumer is accusing our company of lying in our response, when there were countless accusations in his original complaint that were untrue. Let's go through them:
1. The consumer claims he bought a vacation package from our company. WRONG! The consumer bought a mini vacation from Vegas Stronger a marketing company
2. He claims we lied about the certificates he received due to there being fees associated with them. WRONG! The certificates come from Vegas Stronger not our company. And of course there are fees. The consumer should realize any certificate is complimentary not free. Items such as taxes, service charges, resort fees and port fees are still the responsibility of the consumer.
3. The consumer claims we said we are affiliated with the *******************. WRONG! Why would a company that sells vacations memberships need to have an affiliation with the ************ that deals with companies with a Gaming License?
4. We claimed we would sell his timeshare. WRONG! As one of the benefits of purchasing a License Agreement from our company, we offered a reputable third-party referral to a company that lists and sells consumer's timeshares. We were not part of the agreement between the consumer and the ********* listing company, and we receive no money should the consumer's timeshare be sold.
If the consumer wants to sue us, he's more than welcome to. We think he needs to get his facts straight, as you can see above his original complaint contains a great deal of inaccuracies. We are not offering a full refund. First of all, the consumer signed a no rescission contract with our company which he is aware of. Second, as he stated in his complaint, he only paid our company $1,000. The remainder of the purchase price was financed through ******************. He wrote he has been paying ******************, so how would we be responsible to repay his monthly payments he has been voluntarily making to another company?
We are willing to refund the $1,000 he put down as a down payment and be done with this issue.

Thank You,
Tripps Management
Customer Answer
Date: 02/04/2025
The merchant has been less than honest with the BBB regarding this claim. Tripps used cherry picked comparisons to show "value" in their product. The majority of real-life comparisons made after the purchase showed the price of trips, vacations, etc., were just as much if not more than their competitors.
Second, they claim they used a third party to offer to sell our timeshare and refer to it as having an excellent reputation as far as selling timeshares. The fact is, they called the resale company ***************************** during the sales portion and had an open discussion on the speakerphone going on and on how fast our time share was going to sell because it was from *******. They said it probably would be gone in a month, two max. It has been over a year. This was the ***** pin of the sale as my main reason for walking away was that I couldn't afford two payments. They use deceptive practices to coerce parties to buy their product.
Third, the company states "We have no relationship with the ************************. We do not have a gaming license, so we have no need to have any type of relationship with their board. We don't really know why the customer is bringing up the *****************." Why? Because they said they were overseen by the ************************, otherwise they couldn't offer many of the things they did. These were their words and gave a false sense of security in trusting them.
Fourth, the trip to ****** is a non-issue as no one in their right mind would go to ****** given the country conditions. They say it has a value of $2000. I know of no one who would pay that amount to go to a crime infested place like that (I work for Homeland Security. I know the conditions of many dangerous countries around the world. American are warned not to travel to ******).
Finally, the offer of $500 as a settlement is an insult. While litigation may or may not obtain the full amount, it would ****** much more than that. Nevada's fraud statutes include, but are not limited to:
NRS *******: Prohibits fraud or deceit in the course of business, including making false representations or omitting material facts
NRS *******: Prohibits misrepresenting the value of goods or services.
Arbitration may be the best bet as lawsuits are a ****** and many times the parties spend more than the original amount asked for. I ask that the BBB intervene in this dispute. Thank you for your time and consideration.
Business Response
Date: 02/06/2025
We are notifying the BBB and the consumer this is our last response on this matter. This is the third time we've had to respond to the same ridiculous accusations.
Let's begin with the timeshare the consumer wants to sell. Once again, we are not the ones trying to sell the timeshare! It's a referral! We make nothing if the ********* sells. *************************** has an A+ rating with the BBB. We have referred clients to this company for years. That being said, there is no guarantee of a sale. It even states that in the disclosure document we had the consumer sign regarding the referral. No one promised the timeshare would sell in a month or two. If we did make this promise, where is it in writing? We have let the timeshare resale company know if the consumer wants to relist his timeshare, we will pay the $199.00 to list it for another twelve months. What else are we supposed to do?? The consume bringing up he needed the timeshare to sell in a month or two because he couldn't afford more than a couple of payments to Wyndham...how is that our problem? He is the one that purchased the timeshare for tens of thousands of dollars.
Next, how did we use deceptive practices? There were no high pressure tactics. The consumer could have walked away from the sales process at any time. He was shown our travel website during the sales presentation which included live inventory and current examples of how are pricing is better than what can be found on public travel websites. We provided access to the member's only website within ******************************************************************* the member's agreement he signed. All travel benefits per the contract are still available to the consumer.
The consumer goes on and on about the Mexico trip not having any value. The resorts we offered at the time of purchase were higher end resorts, with the ability to go to an all-inclusive resort on our dime! How is this not worth $2,000? It's funny how Mexico is all about the cartel and crime according to the consumer. Yet millions of Americans go to Mexican resorts every year! Major cruise lines dock at ports in ****** every day. This argument is a joke! If the consumer hates Mexico that much, we would substitute it for a Caribbean cruise for two we would pay for minus port fees and taxes. The consumer would be responsible for the cost of airfare.
The biggest farce is the consumer continuing to bring up the ************************. Again for the third time, WE ARE NOT A GAMING COMPANY! Why would we be affiliated in anyway with the gaming board? As we mentioned previously, the consumer refuses to get it through his head if anyone was talking about the gaming commission, it was a sales *** from Vegas Stronger. This was the marketing company he took a phone call from and paid close to $500.00 for a 4 day 3 night mini vacation to Las Vegas. Included in the gifts for attending a sales presentation while in Las Vegas was promotional slot play. The marketing company supplies the slot play to us and we handed it to the consumer the day he made his purchase. We've seen over ****** customers over 10 years in Las **********************. This is the only consumer who has EVER accused us of doing something underhanded such as claiming we do things a certain way because we are affiliated with the gaming board in ******. Sir...just move on! There's nothing here on this topic!
The consumer is incorrect stating we only offered him $500.00. In the last rebuttal, we offered him $1,000.00 which is his complete down payment on his Travel License Agreement. How is that not a fair offer? To give back all the money he actually gave to us, somehow that's not fair?
The consumer can name all the Nevada statutes he wants to...you want to sue us over $1,000.00...be our guest! Especially when we've offered to give him back his $1,000.00. We don't even know if he has been paying the finance company for the remainder of the balance due for his purchase. All we know is this complaint is over and done with in our eyes. The accusations are false as proven above. We've offered to give him back his down payment and keep the membership. We've offered to pay to list his timeshare again. We've now offered a different complimentary vacation since the consumer acts as if everyone that goes to ****** is taking their life into their own hands. We are done discussing this case. Take the offer or don't take the offer. This is our final offer!

Tripps Management
Initial Complaint
Date:10/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a tripps plus vacation service for approximately $6,000. To date I have not been able to receive any services. All the promises made during their presentation have not been proven true. The trips promised are not even possible to achieve. Phone calls go unanswered or youre told to contact another division. I tried to access the website on 10/17/24 to make a reservation and got a message that my account was deactivated. I called on 10/17/24 to access the reservation and was told my account was deactivated in July 2024 and I needed to contact another department for an explanation. I contacted tripps plus on 6/11/24 and was told that I can pay the annual fee with points on my account so the transaction was completed. I was never notified that there was a change or deactivation of my account and never received a refund for the value of my points.
Business Response
Date: 11/05/2024
The consumer is not being forthcoming as to the reason her account was deactivated. Per her contract with TrippsPlus, she agreed to the following: For her License Agreement to be in good standing, she would pay $199.00 per year to our fulfillment partner ******* as annual dues. TrippsPlus paid for the first year of her License Agreement. When ******* charged the consumer $199.00 for *********, the consumer filed a chargeback with her credit card company.

******* informed the consumer filing a dispute on the annual dues will stop her from having access to the account until the chargeback is lifted. The consumer refused to comply. We are including an email from an Account Manager with ******* confirming this. The consumer is not being forced to pay the $199.00, but she is aware if she does not pay this amount her annual dues her account becomes inactive just like it would with any other type of membership that has annual dues.
Our company does not feel the circumstances warrant us refunding the consumer. She is choosing to not continue with the License Agreement due to her charging back Arrivia the $199.00 that was charged to her credit card. She needs to reach out to her credit card company to rectify the situation. As soon as Arrivia is notified the chargeback has been lifted, they will reactivate her account. She can reach out to ******* at this number: **************.
We also want to point out this consumer received to complimentary trips from our company for purchasing. She received an Alaska Cruise for 2 with airfare, and airfare for 2 to ****** with a hotel stay included. She has already redeemed these certificates for use which cost our company well over a thousand dollars. Therefore, the License Agreement has been used by the consumer as far as we are concerned. The retail value of those two trips is between $4,000-$5,000.. We again refer her back to *******. If she takes the chargeback off her credit card, her account will be reinstated.

Thank You,
Tripps Management
Customer Answer
Date: 11/05/2024

Complaint: 22438884

I am rejecting this response because: the amount for the membership was paid by redeeming points. There was never a charge back by me. Neither of the trips were taken. The Alaskan cruise nor the Hawaii trip.

Sincerely,

****** Ward *****
Business Response
Date: 11/13/2024
We have sent a copy of the consumer's response to the travel department that handles enrollments. This was the department that interacted with the consumer regarding her membership. As soon as we get a response we will follow up with the consumer.
Thank You,
Tripps Management
Initial Complaint
Date:10/11/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
REFUND REQUEST LETTER 03/20/2024 To Trippsplus *********************************************************************************** Date of purchase 02/20/2024 Purchase amount $4995 Dear Trippsplus, We are requesting a full refund of our purchase of the Trippsplus program. The presentation for this program was very misleading. We were under the impression that we'd be saving a significant amount of money up-ways of 25-40% (like we were shown during the presentation) using Trippsplus compared to competing sites such as Expedia, Priceline etc. When we began to explore the Trippsplus site to compare prices to plan our next vacation, we noticed that the prices for the places we've been and were looking into going before this presentation, were not only similar in price but in some cases Trippsplus pricing was more than what ******* offered. I'll include screenshots of examples of this. Also only after the purchase went through, were we informed that the promised Alaskan cruise with airfare was booked for 2024 and would not be available for booking until 2025. The Alaskan cruise was the linchpin for our decision to buy access to the Trippsplus program is now seeming uncertain. There is now a grave disappointment with our purchase and quite frankly the feeling that we've been scammed. We consider ourselves savvy travelers as we often travel finding the best deals and assumed based on the presentation that this service would be a no brainer when it comes to saving money. So far the Trippsplus program hasn't shown us what we were shown during the presentation.Sincerely,
Business Response
Date: 10/14/2024
Here is our response to the customer's complaint:
1. Regarding the Complimentary Alaskan Cruise for 2, there is nothing in writing that the customer was guaranteed a cabin for 2024. *************** are in high demand due to the cruise only being available 4-5 months a year. The customer purchased the License Agreement from our company in February, but did not activate the cruise certificate until July 2024. How did they believe they could still book an Alaskan Cruise for 2024 when they didn't request the certificate until a few months ago? The customer still has the ability to book this cruise for 2025.
2. The pricing examples the customer included do not include dates when it comes to the pricing they found on public sites such as Expedia. The screenshot did not have a date, so how could we compare our pricing to what the customer is claiming to have found if we don't know the dates are the same, the room type is the same, and they are being priced at the same time? We have a 110% Price Match Guarantee if they apples to apples comparison shows the customer found a cheaper price. The prices included in the screen shots show our private site the customer paid to have access to being ******** cheaper for the ******* property depending on the date, and $400-500 cheaper for the Mexico property. Based on these screenshots, we do not agree they customer is finding no savings with our ********************** program.
The travel side of the company reached out to this customer to assist them with their issues regarding alleged pricing discrepancies, but the customer refused to talk to a supervisor. It seems to the customer just decided they want a refund, so they have no interest in working on a solution to the issue they claim to have. They are ignoring the fact they signed a no rescission contract with the our company. They purchased our travel program 8 months ago, and now they decide to complain to the BBB and ask for a full refund, without once again working through the proper channels to see if our travel department can help them to book future trips at a discount. Plus, the customer has already redeemed the Alaskan Cruise from our company, meaning we are out a substantial amount of money for their cruise certificate whether they take the cruise or not. In our eyes, once you have redeemed a vacation from us, you have used our program and are not eligible for a full refund.
We ask the customer to reach out to us directly via email at ******************************* or by phone at ************** to discuss how we can work through their issues.

Thank You,
TrippsPlus Management
Initial Complaint
Date:05/23/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tripps Plus canceled my contract because I requested a refund from my cc company from a filthy unlivable hotel that we refused to stay in. When told by the hotel that we could not lounge in the filth, we were told to contact Tripps plus and we did. I tried booking another reservation and my membership was canceled. Then I need a refund of my membership fee.
Business Response
Date: 06/10/2024
We are perplexed by this complaint. First of all, the customer may not be aware, but if she made a hotel reservation using our travel platform, the hotel was booked by arrivia, our travel partner. Therefore, if there was an issue with a hotel that was not clean, arrivia would need to be contacted. We show no direct contact with this customer on this subject. We also looked into her claim that her membership was cancelled. That is not true. Her License Agreement is good until May 6, 2025. At that time she would need to pay the $199 annual dues to remain active.
We want to help the customer out since it sounds as if she had a bad experience. We have sent this complaint to a supervisor with arrivia who will be reaching out to her regarding her complaint.

Sincerely,
Tripps Management
Customer Answer
Date: 06/10/2024

Complaint: 21749021

I am rejecting this response because: I no longer have access to my tripps plus account. When I contacted customer service, they told me my account was canceled. I already paid my annual $199 fee. If it is not canceled, why was access removed? Why can't I log into my account?

Sincerely,

*******************************************
Business Response
Date: 06/12/2024
After investigating the consumer's issues this is what we discovered:
1. The consumer complained to arrivia, the company that the consumer booked her hotel with. ******* took the complaint of a filthy room to the property the consumer stayed at and asked for a refund. The request was denied by the hotel
2. After not receiving a refund, the consumer initiated a chargeback with arrivia for the room charge claiming she should have been refunded because of the room's condition.
3. Once arrivia received the chargeback, their standard procedure is to make the consumer's account inactive until the chargeback has been acted on by the cardholder's bank. The issuing bank found in favor of arrivia, so no refund was sent to the consumer.
4. Therefore, the complaint in BBB complaint should actually be against arrivia not TrippsPlus since TrippsPlus had nothing to do with the booking of the hotel, nor the chargeback.
The Merchant wants to try to satisfy the consumer, so we reached out to arrivia and asked to have the consumer's account activated. They agreed. TrippsPlus in a show of good faith will reimburse the consumer for the cost of the hotel stay she was unhappy with. This should satisfy this complaint.

Sincererly,
Tripps Management
Initial Complaint
Date:05/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We signed up for this program as we travel a lot for work. We were told the savings were at least 20% of any other travel sites. Every time we tried using the program the most we would have saved was a few dollars, and that was if we could even find a hotel through this program which was very rarely. After six months we no longer had access to the program as they wanted a yearly fee of $199. We ask 3-4 times if this was a lifetime membership and was told yes each time. When we called about this we were told to call an 800 number that was automated. This program fraud us of a lot of money and has never kept its promise.
Business Response
Date: 05/28/2024
In response to the customer's complaint:
1. We are not sure why they are claiming they cannot log-in into their account. We have gone into their account and it shows as being active. If they are having problems logging in, they should contact our customer service department and they will assist with the log-in process. It's not unusual for the renewal team on the travel side of arrivia, (our travel booking partner) to call newer members to see if they want to renew their membership for multiple years at a discounted rate. There is no requirement to do so.
2. The customer talks about not saving money. The only specific instance we see of their being a price issue was in regards to a cruise. The customer had already booked a cruise with Carnival, and wanted to have arrivia take over the reservation assuming they could save them money on the same cruise. Apparently this didn't work out. In general, we advise consumers to not cancel an existing trip in hopes of finding it for less. It's better to leave the reservation as is, and use our service in the future. If there have been other instances of them not seeing savings we don't know any specifics. We are having a supervisor reach out to them to see if they can assist them with any future bookings.
3. The consumer has two trips which were given to them by the Merchant when they purchased. One is for a week stay in ****** at a 4 or 5 star resort. The other is an Alaskan Cruise for 2 including airfare. The consumer is only responsible for things like port fees and taxes. These trips are worth several thousand dollars. A year after purchasing they still have not activated either of these trips.
We feel a travel department supervisor can help this consumer going forward with booking trips in a manner where they will save money. As of 5/28/24 their account was active. We will pay for their next year's $199 annual due so they don't have to pay for it. We also remind them to take advantage of the trips that are available to them.
Thank You,
Tripps Manangement
Initial Complaint
Date:04/18/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Transaction- 4-2-24. Was not able to get into Tripps Plus Site to see prices and location of hotels, etc., for a few days after purchase was made, as that is when they emailed us login credentials to go into site to book hotels, car rentals, flights and weeks of stays, etc. ** MISREPRESENTATION IS EVERYWHERE!! They tell us one thing and the discounts and places of hotels etc are NOT what they preached! Some of it is in writing and I have attached that information on the attached document. When we asked specifics, such as *******, ** locations, they stated that there were large amounts of properties for Feb/March 2025 stays at huge discounts. There was NOT one in ******* on a few of the weeks we were looking at, plus definitely NO back to back weeks as they said there would be so we could spend more than one week at one place. Flights were higher thru Tripps than on Delta site, Cars were less expensive on Orbitz and ****** site than on Tripps site and it was same dates, times, etc. Misrepresentation!!!!!I could not speak to anyone about the issues. They told me I counlnt talk to anyone but had to send an email, which I did. But, the first page of contract state that we are to call ****** Services at ************* to discuss! This is a vacation service and Can't talk to anyone about issues??? Misrepresentation again. Also, My wife's name is on Contract and she did not sign it!!! I have lots of documents if needed!!!!!!
Customer Answer
Date: 04/29/2024
We have not heard anything from the BBB concerning our complaint about Tripps Plus Travel Service. The Complaint ID ********. Did Tripps personnel respond? We haven't heard anything, wether they have or have not. I am still wanting to resolve the misrepresentation of this company. Please reply on the Status of this complaint. Thank you.
Business Response
Date: 04/30/2024
In regards to the issues the consumer has with their purchase, there's a lot to cover. Actually too much to cover in a response such as this. I'm sure the consumer has some valid concerns based on what we are reading. In cases of them not getting the savings they were looking for, some of the locations are not major metropolitan areas. Larger cities tend to have more hotel options and greater savings. Also, a hotel such as the Best Western in **** would not typically have big savings. The higher the hotel rating, generally the higher the savings. When it comes to availability, we will reach out to the travel department to find out if there's anything available in the areas the consumer is interested in staying. There are times where an agent can find accommodations that are not found on the website.
We want to do our best to make the consumer happy. As noted above, an email will go out to a supervisor at our travel partner with a copy of all of the consumer's issues. We will make sure we get back to the consumer in the next 3-5 days with a resolution.
Sincerely,
Tripps Management
Customer Answer
Date: 05/14/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

See attached letter they sent. We signed and returned it and have received the full refund credited to our Credit Card account.
Thank you for your prompt assistance in resolving this matter.

Sincerely,

***********************************
Initial Complaint
Date:12/07/2023
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband and I attended a presentation in Las Vegas at the Embassy Suites 9/11/23. ****************************** was the spokesman, he was very likable. However we have since found that he is deceitful, non-transparent and not forthcoming. One issue is with their marketing group Vegas Strong, which ************* even admitted that their gifts were worthless. That tells me much about TTN. ************** discussed the program and the savings which we have not realized and we investigated properties in desirable vacation locations and did not experience nearly the savings presented to us. We contacted ************* 9/12 am to back out of the contract and were told it was not possible. We advised that we would dispute with our credit card company and he stated, 'do what you have to'. I attempted to dispute this transaction with my credit card company which was declined due to a non cancelation clause in the contract. My issues here: 1. my credit card was taken before we ever saw a contract 2. You are presented with a contract to read in a binder, then you are emailed an edoc to sign. I do not recall the cancelation clause in the hard copy contract (is believe this to be a bait and switch) 3. The charge was processed on my credit card prior to me signing the contract. Seems wrong. I have sent several emails stating our displeasure and requesting a refund. No replies to these requests. I stated that if they were truly interested in their 'great' customer satisfaction rating then they should be agreeable to refunding unhappy customers. No reply! I advised that my next email was to BBB.Getting any information from this company regarding our free trips has been like pulling teeth. It was never stated in the presentation that the cruise was only with 2 lines, nor was it stated that the ****** trip was only with one resort group and NOT an all-inclusive.I feel that this company operating in Las Vegas is perfect, the city of slight of hand and magic tricks, same as we feel about TTN/Tripps Plus.
Business Response
Date: 12/18/2023
Thank you for allowing us to respond to this complaint. We don't agree with a number of the allegations the consumer stated in their complaint. Let's address them:
1. The consumer is aware they purchased their Las Vegas package from Vegas Stronger. Yet they try to blame us for the gifts provided by Vegas Stronger. They also complained about the hotel quality which didn't match what Vegas Stronger allegedly promised them. Our question is why aren't you complaining to Vegas Stronger? They charged this consumer $499 not us?
2. Let's address the contract process. First, there is no bait and switch. The hard copy contract in the binder is the exact same contract that is sent to the consumer's email in an e-signature format. The hard copy does contain the same verbiage stating in bold print there is no rescission period for this type of transaction. The consumer voluntarily initialed next to the cancellation paragraph and signed directly below. The credit card is charged only after a customer hands us their drivers license and credit card. The card is charged and a charge slip is brought to the customer to sign. If the consumer had any issues with this process they did not have to hand over their credit card to our representative. This is the way we have done our contract verifications for the 9 years we have been in Las Vegas.
3. As far as the price the consumer paid, our company has consumers that pay various amounts depending on the travel program they purchase. Some consumers get the travel program for fewer years or receive fewer benefits. Why is this even a point of contention? If you go to a *** dealership, does every customer buying a 5 series pay the same amount? Of course not! It depends on what features they are getting with their vehicle. In theory this is how our pricing works for our Travel License Agreement we sell to consumers.
4. The consumer complains about pricing. We offered to have a travel supervisor contact the consumer but they didn't seem interested in getting any assistance. To this day, we have no firm evidence the consumer is not finding savings with our travel program.
5. As far as the "free" trips which are actually complimentary, the consumer was made aware in writing the ****** trip was NOT all-inclusive. It states on a page initialed by the consumer this option is available as an upgrade. As far as only having one company to work with in ******, that should not be an issue. Vidanta Resorts have several locations throughout ****** in all the popular places like ******, ****, *************** and many more. They are all 4 and 5 star resorts. By using our Vidanta certificate, the consumer would save thousands of dollars on lodging..
Evidently we have abided by our contract, as we sent in a rebuttal covering these topics to the consumer's credit card company along with all the pertinent documentation and our company won the chargeback. We are under no obligation based on the signed contract and winning the chargeback to offer a refund. In a sign of good faith, we will offer the consumer a one time partial refund of $1,500.00, along with offering an all-inclusive trip to ****** and our company will pay the upgrade fee. If the consumer is interested in this offer, we ask they reach out to our customer service department by phone or email.
Thank You,
Tripps Management
Customer Answer
Date: 01/01/2024

Complaint: 20973347

I am rejecting this response because: we sent an email to TrippsPlus in response to their offer. We were asking for additional information regarding the all-inclusive offer. The reply from them was that the certificate was not for all-inclusive being included. I again sent a screen shot of the offer and have not heard back from them.
We would like to counter with an offer of a $4,000 credit and no trips and we will end our association.

Sincerely,

*******************
Business Response
Date: 01/05/2024
The customer's complaint revolves around a complimentary trip which does not originate from our company. Our company never claimed the Vidanta certificate was all-inclusive. Since that is what the customer wants, we have made a special request to the company we purchase certificates from to make an all-inclusive certificate available. We are providing what knowledge we have about these certificates. We do not pretend to be experts regarding all of the details of the vacations, as we are not the company that books these all-inclusives.
Here is what we know as far as room type, names of resorts and locations available.
5 Night All Inclusive Certificate (MX & *********)
End Consumer responsible for Security Deposit and any Upgrade Fees
6 Day/ 5 Night Stay for Two
Destinations Include (Puerto *******, Cozumel, Mazatln, ******, ************)
All rooms are based on ************************** Room Options to upgrade available.
El Cid, ****, Solaris Resorts (Some exclusions may apply)
Adults only resorts
This certificate has a value of $1,000 to $1,500 per person. These are well known resorts. We are countering what the customer asked for in their latest complaint We are willing to up our offer from $1,500 to $2,500. This additional $1,000 can be used for anything including paying for upgrades on room types, etc. tied to the all-inclusive offer. So all travel benefits remain available to the customer, plus an all-inclusive trip that can be taken in the next 2 years. Plus a $2,500 partial refund. We feel this is more than a fair offer.

Thank ***************************************
Customer Answer
Date: 01/21/2024

Complaint: 20973347

I am rejecting this response because:
Still several issues/comments:
1. How can TrippsPlus state 'they are not experts' when this is their business. If they have outside partners they should be aware of their practices/policies. Regarding the complimentary trips we are not comfortable saying that we accept as we do not have the time to completely investigate however quick glance there are few destination options and they do not appear to be truly all-inclusive.
2. In trying to find reasons to accept this offer, we have reviewed a number of locations and do not see the results that were strongly and repeatedly expressed in the presentation. We are researching desirable locations; *********, ********* and *******. We only find the discussed deep discounts on 1 to 3 star locations. Not the 4 - **************** that they push in the presentation.
3. We have asked a couple of times in emails how points/rewards are able to be claimed? No response.
4. We were never contacted by a representative regarding any of our issues/concerns.
5. TrippsPlus BBB rating was discussed at length in the presentation, being so proud of this you would think they would not have to tie customers to a contract with a no cancelation clause. Oh yeah, they want that money!!! Their only interest.
I am planning an upcoming trip to our home in *********** ******* so I only need flights and rental car. Per their website, no flights available (attached screenshot), per Allegiant there are flights (attached screenshots). Rental car provided a ****% discount.
We continue to request a refund/credit of $4000. We will consider the remaining as school of hard knocks ****** learned. If it sounds too good to be true, it is!

Sincerely,

*******************
Business Response
Date: 02/06/2024
Let's go over some of the consumer's issues.
1. When our company states we are not experts in travel, it's because we are not travel agents. This was made abundantly clear in the presentation. We are a sales distributor for arrivia. ******* has 25 years of experience booking travel for their distributor's customer base. As we explained to the consumer, if you have a travel request or question, do a chat online, or call and talk to an agent from arrivia.
2. As far as airfare, again we made it clear we do not save consumers money on airfare. arrivia agents can help customers locate the best flights by price, non-stop flights, etc. They do not book the flights. This is for the personal security of the customer not giving out their personal information over the phone. We suggest if the consumer wants to fly Allegiant then book it through Allegiant.
3. Saying we don't have savings on higher end hotels in ******* ********* and ********* is not true. Not to mention. its such a broad statement with no dates, how can we even verify what they are looking at. We did a couple of random searches over the next couple of months in *********, and there are 4 star hotels with 20-40% savings depending on the dates.
4. Claiming no one will respond to the consumer is not true. Our customer service manager has spoken to ***************** several times. He even sent her options for the complimentary trip to ****** along with all-inclusive options which she seemed interested in. We've heard nothing back from her regarding booking one of these trips.
5. We won the credit card chargeback, so technically we do not have to offer any type of refund. We can just abide by what the credit card company's decision was. We offered a $1,500 partial refund. We are willing to go as high as $2,000 with all travel benefits including the ****** trip still being available to the consumer. We will await their answer.

Sincererly,
Tripps Management
Customer Answer
Date: 02/14/2024

Complaint: 20973347

I am rejecting this response because:
1. Our contract is with TrippsPlus not Arriva. TrippsPlus should be our 'expert' contacts.
2. We were not discussing costs of airfare, we understand that is not something you can discount however you show airfare on your website so we assumed you can at least book it.
3. I have asked questions about how rewards can be used a number of times and have not received answers. Correct that we received information regarding additional Mexican options and we have not responded as we wanted this settled before we proceed any further.
Your prior offer was $2,500 which we will accept.

Sincerely,

*******************
Business Response
Date: 02/26/2024
Hopefully this reponse clears up any misunderstandings with the consumer.
1. While you signed a contract with TrippsPlus, the contract states on Page 3 that the Licensor (TrippsPlus) has contracted with arrivia to provide the technology that customizes our online travel platform. In essence, we are a distributor for arrivia. They have approximately 200 distributors worldwide. They are contracted by our company to provide all travel benefits to our customers. We use their various travel feeds which make up the website the consumer has access to. When she calls the travel department she is calling arrivia. Our company is not a licensed travel agent. Our company has a manager from arrivia assigned to our account whenever any issues arise that we can reach out to.
2. Regarding flights, the consumer can book flights on the website. Travel specialists can assist with locating the best fares and travel dates etc. They are not allowed to actually make the bookings. This must be done by the consumer.
3. We are not experts when it comes to Reward Credits, but basically a consumer accumulates credits in various ways: Booking travel, family members they have on the family plan booking travel, referrals, using the Boomerang Program and more. On the website the consumer can check they wish to pay for a trip with a credit card or using Reward Credits. If the consumer needs additional information on this topic, we recommend they reach out to arrivia and talk to an agent.
The consumer can reach out to our company by email or over the phone to take care of the refund issue.

Sincerely,
Tripps Management

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