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ComplaintsforQueen Motorcars
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Complaint Details
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Initial Complaint
04/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I got an Audi A5 2018 in June of 2023 & have been having a coolant leak/issue since I have gotten the car. queens motorcar has worked on the issue a total of 4 times and I have paid them to fix the problem. They then told me take it elsewhere because the problem was not being fixed. Took the car to premier auto shop still have a coolant leak. Told my dealership I believe they sold me a lemon car because it has been worked on 5 times for the same issue and I been having an issue from the start. They told me Im on my own and lemon cars apply to new cars only. Have spent money buying coolant, getting Ubers and paying to fix this leak. The car is basically useless because its always broke due to this leak.Customer response
04/28/2024
Took my car to eurotek tuning who specialize in foreign cars, they have fixed the coolant but stated I need a new engine due to the overheating of the coolant not being fixed.Customer response
04/28/2024
Took my car to eurotek tuning who specialize in foreign cars, they have fixed the coolant but stated I need a new engine due to the overheating of the coolant not being fixed.Customer response
04/28/2024
Took my car to eurotek tuning who specialize in foreign cars, they have fixed the coolant but stated I need a new engine due to the overheating of the coolant not being fixed.Business response
04/28/2024
Hello, unfortunately we sell cars as is and dont provide any dealer warranty on cars. Ownership of a car comes with responsibility, and any issues that arise after sale are your responsibility. We suggest taking the car to a certified service center and pay for them to fix the issue so you can enjoy the car you purchased.Customer response
05/20/2024
They say they sell the cars as if , but they gave me a check list saying everything with the car was fine when it indeed wasnt. I dont understand how the same problem can be worked on 6 times by 3 different mechanics and its still there sold me a faulty car. Period.Initial Complaint
01/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a car from here less than 60 days ago within the first week. Every break and rotor was bad on the car. I notified the dealership they were very dismissive two weeks later Im driving and the transmission fails and the car is now driving in reverse while in the drive gear, I notified the dealership again they did nothing so that made me wonder why havent I still received my bill of sale called the finance company to retrieve my bill of sale and what do you know they attached an additional $3900 on top of my total amount finance with the bank on top of lying to the bank about my total down deposit paid stating I gave 4000 down when I only gave three and changing numbers on paperwork on top of the manager being very dismissive and acting like he dont care about his customers please stay far away check for past reviews and complaints and you will see nothing comes good from here. I just want my car back and they can take this car back and give me my money, this is terrible 10K and repairs for a car that Ive had less than 60 days now Im stuck with a lemon and they show no customer courtesy no customer support know anything the manager exact words were you signed the paper its your problem nowBusiness response
02/12/2024
Hello,
We sell our cars used as-is. That means we dont warranty anything on the vehicle after sale outside of anything promised on the due bill. Unfortunately we have no way to guarantee that the car will not experience wear and tear during your ownership nor do we know how a customers driving habits will affect a used car. We always recommend our customers get a pre purchase inspection prior to purchasing a car as well as reviewing all sales documents before signing.
Customer response
02/12/2024
Complaint: 21206398
I am rejecting this response because:
Its all bs the car price was raised on paper to an high price then what was listed online which is shady and illegal along with lying to the bank about money i put down just to make a sale still to this day i never received any calls or anything just to show any type of customer service its crazy when you contact a lawyer and they know exactly who the sales manager is by name due to prior issues with this business u guys ripped me off raised the price on the car without my knowledge and sold me a pickle
Sincerely,
*********************Customer response
03/18/2024
You guys steady mention what i signed you guys raised the price of the messed up a** car by 2 grand without me knowing then pockets my down deposit i have all the paper work and you beating around the **** about the real mistakes you scammed me its ok your business has been sufferingCustomer response
03/18/2024
You guys steady mention what i signed you guys raised the price of the messed up a** car by 2 grand without me knowing then pockets my down deposit i have all the paper work and you beating around the **** about the real mistakes you scammed me its ok your business has been sufferingCustomer response
03/18/2024
You guys steady mention what i signed you guys raised the price of the messed up a** car by 2 grand without me knowing then pockets my down deposit i have all the paper work and you beating around the **** about the real mistakes you scammed me its ok your business has been sufferingInitial Complaint
01/02/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I bought this car on 12/21/2023. I was promised that the car was in perfect shape with no mehcanical issues and if anything went wrong the dealer would give me 30 days until december 21st to fix the car. They never fixed the car when i contacted them. They only gave me the option to bring the car back because I found out they scammed me. They showed me every document except the break down of the prices. When signing i specifically asked okay so the car is ******** and they said the loan originiation fee was $2400 and it was included in the financing fee. They took my $6500 cash down and ended up charging me a sales price after tax of $12,760.15 and then the loan company they said after interest and the fianancing fee would be $6400 so thats all I would owe and the financing company shows its $10,44.48 after financing charges and interest so I didn't agree to this deal they toatllly switched the numbers and the car is messed up. I want to return the car to unwind the deal and get my money back and out of the financing contract as i will not sign or contact *************** to finish it as i never agreed to this.Business response
01/02/2024
Hello!
it Has come to my attention that *****, the selling manager had initially offered to unwind the deal and refund your money. You rejected his offer and therefore that offer is no longer on that table since you know have had the car for longer and continue to use the vehicle.
we do not charge any financing fees. The sales price is clearly presented to you prior to you signing the documents and you accepted the price we offered the vehicle at, otherwise we have no clue why you would agree to a price that is not the same as you expected. That being said, our prices adjust according to the market, and we strongly suggest our customers verify pricing before signing the purchase documents.
as for any repair assistance that the managers or salespeople offered , our standard policy is to only assist customers with a repair bill amounting over $1500 per single line item within the first 30 days of purchase and under 1k miles. We do not offer any dealer comprehensive warranty for small failures that come with owning a vehicle under said limit.
Customer response
01/02/2024
Complaint: 21083421
I am rejecting this response because: he accepted me to return the car I had to consult with legal services to find out what the best route is. He did say I can bring the car and unwind the deal it is within 30 days I want the deal unwinds the agreement documents were never presented to me he said the sales price was ******** and didnt review the breakdown on the contract therefore the contract is fraudulent as all documents werent shown. I want to return the car.
Sincerely,
***********************Customer response
01/02/2024
Ill attach documents showing that I was getting the car fixed and also that they admitted there was no loan origination fee if they gave my original online application I applied for a car priced at $8,999.99 they took it off the website. The dealer said anything in 3 weeks and they did say they would take back so I want to return the carBusiness response
01/03/2024
slolsaCustomer response
01/03/2024
Complaint: 21083421
I am rejecting this response because:
They gave me an option over the phone last night and let me know I have two options. Keep the car and theyll give me $1200 cash or to unwind the deal and get my down payment of $6500 and be taken out of the contract with ***************. Today ***** said he was gonna get back to me on when I can bring it back and now *************** said they called them to give 24 hours to review. I want my money back and to bring the car back as what was monitored on the call last night. Also have messages showing they were going through the process today but never got back to me.
Sincerely,
***********************Business response
01/18/2024
The transaction has been unwound and the car has been returned. No further business relationship exists between our company and **************Initial Complaint
03/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My wife and I purchased a car 2014 ******* Sonata Hybrid 2/3/2023 from trading in my previous car 2009 ******* Azera to Queen Motor Car. They gave me $1500 for my previous car as a down payment toward my new purchase. They only gave me one option the 2014 ******* Sonata Hybrid. We waited over 6 hrs because the car would not start and a battery needed to be ordered, Is exactly what the dealership told us as we waited hours. After they was able to jump start the car and we test drove it and found out the car needed air conditioning, wheel alignment because the car was pulling and the dash board said hybrid system failure. As soon as we parked the car after the test drive the car died because we cut the car off. But the car drove good and the dealership promised to fix all the issues we brought to they attention within 30 days. 2 days after our purchase I tried to immediately schedule an appointment for the maintenance of the car like they promised. And thats when the run around began and weeks go by with no word. On 3/4/2023 the car began to stop on me only allowing to drive no more than 20 mph. I immediately notified Queen Motor cars the dealership my car not working properly. First the dealership told me I would have to tow my car to dealership which I couldnt afford. I cautiously drove the car with the hazard lights on back to Queen Motor Cars. They took a look at the car and said the issue with the car came from a recall problem with *******. And I would need to take the car to ******* dealer to get the problem resolved. So I cautiously drove to ******* and they told me the issue with the car was not a recall issue and Queen Motor car knew that. I then cautiously drove to auto zone to get a diagnostic test and found out the car had multiple problems with the wiring of the car causing no energy to get to the battery.Business response
03/13/2023
We are in communication with customer in regards to the complaint.
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Customer Complaints Summary
4 total complaints in the last 3 years.
3 complaints closed in the last 12 months.