ComplaintsforSlimming Keto

• Initial Complaint

  02/20/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On November 20, 2023, my account was debited $198.78 by P2Boost*NU18, ******* ******* which l tried to cancel immediately and they refused.. I ordered one bottle of Slimmingketoacv for $39.99. Within minutes, they debited $198.78 from my account. I called them immediately to cancel the order that the purchase was for $39.99 only. They informed me they couldnt cancel it because they had already placed the order and I had to wait to receive the order and send it back to them. They gave me the return code: C5BD572EEA5A - PO Box *****, ********* ******. I returned the product upon receipt. Company confirmed receipt of return. Promised to refund my money. Claiming $25.00 restock fee. Will refund $174.39. They claimed they attempted to return to the bank but was money was returned back to them. Promised to send electronic check I have not received it since November 2023, December 2023, January 2024 & February 2024. I have called them so many times and their customer service folks are full of apologies, we understand, thanks for your patience and not returning my money. I am tired of their runaround and lies. You are my last resort. I tired of we will send your money within 24 to 48 hours and no truth to anything they are telling me. Please help me to recover my money to stop them from taking my hard earned money from me. I am very upset about their delay tactics hoping that I will leave my money for them. They have very bad business practices. They refused to cancel the order minutes after lying they couldnt which they should have been able to do. Also, days after they refused to cancel the order, someone tried to order another product from my account which my bank helped to stop. I was forced to change that account number because of the unauthorized transaction attempt which my bank stopped. Please help me to get my money back from these people. The email they gave me is ************************************ They should honor their money back guarantee. Thank you in advance for helping me recover my money.*****************

• Initial Complaint

  01/10/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  5/31/23 I ordered this product was told if not happy in 30 days could return it. I returned everything I paid for the postage **** - was advised I would get ****** back once they received the product. I tracked the package it was delivered. Tracking # ********************** ***** I was told they could not put it back on my cc. They would send me an e-check in **** business days. I have been told this everytime I call. I said I think you are a scam as everyone on ******** as said the same thing. I called on 8/11, 8/24,9/15,10/15,11/1 and have been advised I will get an e-check. I have not received anything yet and don't think I will...Thank you for your help in this matter. *****

  Business response

  01/30/2024

  Hello,
  
  I hope this letter finds you well. We sincerely apologize for the delay you have experienced in receiving your refund. We understand the inconvenience this has caused you and would like to assure you that we are taking immediate steps to rectify the situation.
  
  The delay in issuing your refund was due to an unforeseen internal issue that temporarily affected our refund processing system. Please accept our sincere apologies for any frustration or inconvenience this delay may have caused you.
  
  We are pleased to inform you that our team is actively coordinating with our finance department to expedite the processing of your refund through an Echeck. This method has been chosen to ensure a swift and secure transaction. We understand the urgency of your situation and are committed to resolving it as promptly as possible.
  
  Rest assured, our dedicated team is closely monitoring the progress of the refund process. We will personally reach out to you as soon as we receive updates regarding the status of your refund. Our goal is to provide you with a seamless and hassle-free experience moving forward.
  
  Once again, please accept our sincerest apologies for any inconvenience caused by this delay. Your satisfaction is of utmost importance to us, and we are committed to resolving this matter to your complete satisfaction.
  
  Thank you

  Customer response

  01/30/2024

  I do not want an e-check as I was promised this in every phone call. I would like this back on my credit card or a check by mail. They promised me this several times and I never got it.
  
  Thank you for your help I truly appreciate it.
  *****

  Customer response

  01/30/2024

   
  Complaint: 21081870
  
  I am rejecting this response because:I do not want an e-check as I was promised this in every phone call. I would like this back on my credit card or a check by mail. They  promised me this several times and I never got it.
  
  Thank you for your help I truly appreciate it.
  *****
  
  Sincerely,
  
  *******************************

  Business response

  02/02/2024

  Hello *****,
  
  We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the inconvenience this has caused.
  
  This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you

  Customer response

  02/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

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