ComplaintsforSuper Slim JM6

• Initial Complaint

  08/09/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Products were refused upon delivery in March/April Individual did not place order. Individual caught charge on bank statement and emailed called company using phone number on bank statement to request a refund. Individual has made numerous attempts to recover refund. It is now August still no refund. Called again today.

  Business response

  08/17/2023

  Hello ********,
  
  We would like to apologize for the delay that has taken place to refund your money for Great Results ACV Gummies. There have been some problems processing a refund. This is a banking issue that we are still working on.
  
  We are doing the best that we can to fix the problems, and assure you that you will receive your refund as soon as possible. This matter will have to be escalated to our billing department to confirm whether or not the reimbursement was successful. Once we receive a response, we will reach out to you to clarify further. Your patience is much appreciated. 
  
  Thank you for being patient with us and be assured that we value you as one of our top customers.
  
  Yours Sincerely,

  Customer response

  08/18/2023

   
  Complaint: 20444275
  
  I am rejecting this response because: this is the same thing they have been telling me from the first call to the last. Each representative I talk to said they were going to send it to the billing department for further review and expedite the situation. But nothing has been resolved. I have made repeated attempts to speak to a supervisor or manager, but have yet been able to talk to anyone other than the first initial representative.
  
  Sincerely,
  
  *******************************

  Business response

  09/04/2023

  Hello ********,

  We understand your frustration and we apologize for the long wait. We verified that the refund through an electronic check amounting to $258.77 was already submitted to your email address *********************** on 08/29/2023. Kindly double-check your inbox, spam, and junk folders to look up the refund we sent.
  
  Thank you for being so patient. If you need anything else, let me know if I can help.

• Initial Complaint

  07/11/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Entered by BBB staff LO Consumer states he mistakenly ordered products online and tried to cancel immediately but they shipped the products anyway. He sent the product back and disputed the charges. They have yet to refund him and the bank can not reverse the charges either. He has had to change his bank information and has been unable to provide the business with the updated information if they issue a refund.

  Business response

  08/07/2023

  Hello ********,

  We sincerely regret any inconvenience you may have experienced and can assure you that we are doing everything possible to resolve your issue. We ensure that important matters like this are dealt with appropriately.
  
  We apologize if the pricing structure was not clearly communicated during your purchase. We display the discounted price on our packaging to highlight the savings customers can enjoy by purchasing larger packages.

  As a gesture of goodwill and as a one-time exception, we have decided to issue a full refund of $253.46 through an electronic check. This refund has been processed, and you can expect to receive an email with further details within **** business days.
  
  Once again, we apologize for any inconvenience caused, and we appreciate your understanding in this matter. Should you have any further questions or concerns, please feel free to reach out to our customer support team, and we will be more than happy to assist you.
  
  Thank you for your patience and cooperation.
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩