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ComplaintsforVIP Water Mitigation
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Complaint Details
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Initial Complaint
09/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My house was water damaged back in march 2021 and it was considered inhabitable for a high presence of mold in the house, so my whole house was contaminated we had to get out of the house to avoid getting sick from the mold, VPI Mitigation llc was hired thought my home insurance to remove all of the furniture, clothes, mattress beds, food and everything that was contaminated from the mold, the house had to be all remodeled walls, floors and ceilings for all of the high mold contamination, after more than a year we were allowed to move back in to the house, VIP Mitigation were bringing all of our belongings that they had storage in some containers for more than a year, we noticed that they had all the contaminated items mixed with the ones that were not, they never separated them from the beginning as they were hired for, they stated to bring the wet and molded mattresses in to the house i had to ask them to stop because all of that stuff was contaminated and that was the main problem at the house to begin with, their answer was i was told to bring them back i do not nothing about it, so now they do not know what to do, all they told my insurance that we refused to receive the items, and all we ask them is not to bring the contaminated things back in to the house that was all clean and remodeled because of the molded contamination that happen there. this company does not know how to do a proper job especially if you are dealing with a mold problem like that one we went through. i am a sick of Lupus and multiple sclerosis i can get sick very easy from all of that. this company should not be allowed to work with this kind of delicate jobs, they are not proper trained.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.