Business ProfileforFranklin Armory

I have mixed feelings about Franklin Armory. I bought a trigger kit and it seems to be well made and so far it works as intended, so I cant fault the product in any way. But it took forever to ship (10 days), they charged me too much sales tax. the shipping was way too much considering the few parts that were shipped, and the price of the product was extremely high. We're talking gouging high. I called in to the company to ask about why they charged me so much sales tax. I spoke to a (boy?) named ****. Well **** was having none of that and basically told me, tough tittie! Does **** understand what **************** is? Apparently not, the kid was rude and not empathetic to my problem in the least! He tried everything to dodge refunding my card for the overcharge. It's not my department, We charge NV tax rate, we charge tax rate from where the prder originated from...and all sorts of garbage! You overcharged a little bit and wont make it right! You people cant make a top notch product, charge exorbitant price for it, overcharge people, and then be a punk about the business and customer service! You will drive Customers away. I also want the same type kit for a different rifle and I was prepared to buy it back to back with the first one. I had it in my cart! I was ready! Now because of ****, I held off on the purchase and am giving it some time to look closer into other companies products of a similar nature. ALL the others are way cheaper than Franklin anyway! This is ****'s fault and no one else. If you guys continue to let that guy answer the phone...your headed downhill. Punk boy ****. I never met a ***** sales person in my life. IF I ever do any more business with Franklin Armory and have to call in for anything (I'll try not to!) then I will not talk to your boy ****. So you better have someone else available to talk to. Idiot. Overcharged me, treat your paying customers like dog p*** Way to go **********************!

Hello ***,We would like to respond to your review to provide accuracy regarding your order.Franklin Armory must comply with sales tax law and charged the correct 6.8% sales tax that is currently what your state, county, and city require us to charge. Your order placed July 1, 2024 was shipped July 2, ******************************************* one day not ten. Your tracking number indicates your order was delivered on July 9, 2024. Our website states that it can take up to 7-10 business days for an order to ship, this means that you received the order faster than our normal shipping time. Our new employee ****, did attempt to help address your concerns, we apologize that his responses were not satisfactory. **** is usually able to help most customers with their concerns when given the opportunity to respond.We hope our response helps alleviate your concerns regarding being overcharged for our great 100% American made products!