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ComplaintsforOne Stop Auto Repair
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Complaint Details
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Initial Complaint
03/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 12/16/22 I Took my truck to ONE STOP AUTO AND TRANSMISSION. They said I needed a new engine. They said I needed a new engine, but they could buy a rebuilt engine for me. They said they needed $6,000 cash and it would be ready in 2 weeks, then I could pay the rest when I pick up the truck. I gave them $6,000 cash. On 2/21/23 I got a call and they told me to come and tow my truck away because they were relocating. I towed my truck back home. They said they would call and tell me where their new shop is. I have repeatedly called and they won’t answer the phone. I want my $6,000 back because they did nothing .Initial Complaint
10/14/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In early June I brought my vehicle to this shop, to have some engine work done. Ricardo informed me that in order to perform the work, the engine would have to be removed. He requested a cash deposit of $2000, approximately half of the total estimate. On 6/24/2021 I provided him with the requested cash. (Receipt attached). Despite numerous promises, he has not completed the work. The vehicle has been sitting on his lot, but the engine has been removed, and is not with the vehicle. I had intended to sell the vehicle months ago, but have been unable, as the vehicle is currently undrivable
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.