16 Customer Reviews
Review from Roger B
5 stars07/16/2024
I have been using this company for five years. They have been the utmost professionals. They helped me take care of a problem situation with the IRS have always been there for my questions, and have helped me at every turn every year with my taxes, and sometimes some other questions that pop up, which aren’t necessarily within their purview, but they try to help.! The only negative thing I can say about them is they’re not always available by phone but they always get back to you and that I constantly kid them. They need to have a senior citizen discount.! I have found that they’ve always treated me not just as a client, but as a friend!
Tax Samaritan Inc. Response
07/18/2024
Dear Roger,
Thank you so much for your kind words and for taking the time to share your experience with us over the past five years. It has been our pleasure to assist you with your tax needs and help you navigate any issues with the IRS. We greatly value your trust and loyalty.
We appreciate your understanding regarding our phone availability. Our commitment is always to ensure we respond promptly to all inquiries, and we will continue to strive for even better communication in the future.
Your suggestion for a senior citizen discount is duly noted, and we appreciate the humor! We are constantly looking for ways to improve our services and better accommodate our valued clients like you.
It has been an honor to work with you, and we truly value the friendship that has developed over the years. Please feel free to reach out if there is anything more we can assist you with.Warm regards,
Randall BrodyReview from pappu R
5 stars06/03/2024
Have relied on Tax Samaritan for the last 5 years with no difficulties in filing taxes and good communication though I am on overseas based person with no US residency. Would recommend them everytimeTax Samaritan Inc. Response
06/06/2024
Pappu, thank you for your kind words and for taking the time to share your experience with Tax Samaritan. We are thrilled to hear that our services have met your expectations over the past five years. It is our mission to provide seamless tax filing and excellent communication, especially for our clients based overseas without US residency. Your recommendation means a lot to us.
If you ever have any questions or need further assistance, please do not hesitate to reach out. We look forward to continuing to serve you.
Best regards,
Randall Brody
Founder, Tax SamaritanReview from Donald C
5 stars05/02/2024
Get service provided consistently year after year. The team is very responsive and easy to work with. I would highly recommend having Randall and his team prepare taxes for anyone interested in quality service and a good nights sleep.Tax Samaritan Inc. Response
05/08/2024
Donald, thank you so much for your glowing review and for trusting us year after year with your tax preparation needs! We're thrilled to hear that you've consistently experienced top-notch service from our team. It's our priority to ensure that our clients can rest easy, knowing their taxes are in capable hands. We appreciate your recommendation and look forward to serving you for many more years to come.
Warm regards,Randall *****
Founder
CEO Tax Samaritan
Review from Maria R
5 stars03/21/2024
Tax Samaritan offers excellent service to people like me who live outside the United States. The advice, kindness, professionalism, and reliability are excellent. I've been with them for over 10 years, their service and support have always been excelent. I highly recommend them.Tax Samaritan Inc. Response
03/22/2024
Dear Maria,
We are profoundly grateful for your glowing review and the trust you’ve placed in Tax Samaritan over the past decade. It's incredibly rewarding to hear that our dedication to providing excellent service, particularly to our clients residing outside the United States, has resonated so strongly with you.
Your mention of our advice, kindness, professionalism, and reliability as standout qualities truly warms our hearts and reinforces our commitment to maintaining these standards. Our team is passionate about offering not just tax services but also support and guidance that can make a significant difference in our clients' financial well-being.
We're thrilled to have been able to serve you satisfactorily for over 10 years, and your recommendation means the world to us. It motivates us to continue our efforts in delivering exemplary services to you and all our clients.
Thank you once again for your support and for choosing Tax Samaritan. We look forward to many more years of serving you with the same excellence and dedication that you've found valuable.
Warm regards,Randall *****
CEO
Tax Samaritan
Review from CJ C
5 stars11/18/2023
This is a great service. Gives me peace of mind when having to deal with IRS. I recommend this to all my expat friends. cjTax Samaritan Inc. Response
11/20/2023
Thanks so much CJ! Our pleasure to be of help!Review from John C
5 stars08/30/2023
Quick, efficient, responsive and get the job done. Randall and his team at Tax Samaritan have handled more than 10 years of returns for my wife (an American citizen living in the UK, married to an English citizen) and their service and support have always been first class. I’ve never had any issues or complaints - or any hassle from the IRS! They have been able to guide us through some tricky situations where we could have easily made a big tax error because of my lack of understanding of the American tax system and how it could affect actions we might take in the UK, where I have a lot more knowledge of the tax situation.Tax Samaritan Inc. Response
09/12/2023
Thanks so much John for taking the time to share your experience.
Much appreciated!
Review from Bonnie L
5 stars06/26/2023
Tax Samaritan was wonderful to work with. They are very knowledgeable, helpful, and professional. I was very impressed with them and will be using them again!Tax Samaritan Inc. Response
09/12/2023
Thanks so much Bonnie for taking the time to review your experience.
Much appreciated!Review from Jeff M
1 star05/28/2023
I used Tax Samaritan(TS) for my 2019 and 2020 Federal tax returns, but will never use their services again.. I am writing this review in 2023 because I have lost my patience with their attention to my problem created by Tax Samaritan when they filed my 2020 Federal tax return. TS asks you at the beginning of their service to take the time to fill out all your personal information including the banking information for where you want your refund deposited. However, they failed to input the correct bank information into my tax return, and therefore I never received my refund. After numerous emails, in September 2021 they asked me to sign a Form 3911 as a request to the IRS to send the refund to the correct address. When I checked the form 3911 prepared by TS, they input a different Social Security number on the form. These are 2 amateur mistakes that could have been prevented with some sort of quality control. TS charges a premium price for what? There appears to be no quality control within the organization, and I’m paying the price for their incompetence. All I want is my 2020 tax refund, but I have nothing because of Tax Samaritans error.Tax Samaritan Inc. Response
06/22/2023
Jeff, I would like to personally extend my deepest apologies for the frustration and inconvenience you've experienced as a result of our service. I understand the gravity of the situation and want to assure you that your experience does not reflect the level of service we strive to provide.
I acknowledge that our errors in entering your bank information on your 2020 Federal tax return and your Social Security number on Form 3911 were preventable and unacceptable. I want to clarify that these mistakes have prompted significant changes within our organization. We have improved our processes and implemented additional measures to ensure such errors are not repeated.
We understand that the extended processing times at the IRS due to the high volume of taxpayers and COVID shutdowns have undoubtedly added to your frustrations. It is not fair to you to wait for a resolution for an error you did not cause, and for this, we sincerely apologize.
In an attempt to rectify the situation, we would like to issue a refund to you for the error on the expected IRS refund. We understand this doesn't erase the inconvenience caused but hope it serves as a testament to our commitment to making things right.
In addition to this, we would like to extend an invitation to you to have your tax return for the year 2023 prepared by us at no cost. This is a gesture from our side to regain your trust and demonstrate that the unfortunate experiences you've had are not typical of our standard of service.
We value you as a client and deeply regret the poor experience you had. We are committed to learning from this situation and making necessary improvements in our service delivery.
I sincerely hope you consider giving us another chance to prove our commitment to excellence. If you have any questions or need further assistance, please do not hesitate to contact us.
Kind regards,
Randall
Founder/CEO, Tax SamaritanReview from Raymond D
5 stars05/08/2023
I own a business in Mexico, and maintain homes in the US and Mexico, so it gets a bit complicated at tax time. I have trusted the team at Tax Samaritan with my tax preparation for the last four years. I highly recommend them.Tax Samaritan Inc. Response
05/09/2023
Hi Raymond, thank you so much for taking the time to leave a review!
Randall
Review from Artur V
5 stars01/15/2023
I was absolutely excited having business with Jordan. He helped me answering in written and explicit form on a bulk of questions about my current situation and gave valuable advice. Surprisingly it was at no cost. That is the company I will definitely continue to work with.
Customer Review Rating
Average of 16 Customer Reviews
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