ComplaintsforRedge Fit

• Initial Complaint

  06/25/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I got this product for my birthday. It is listed as sturdy. My fiance bought the more expensive package that was 180 dollars. It came with bands that are supposed to equal 240lb. Within a week the bar broke. I was doing squats with it with the maximum weight, which it is advertised to be able to handle, and it bend in half. I then reached out to support to get a 30 day money back gaurentee which they also advertise. And once I showed them sufficient proof of their failed product they quit answering me. I tried to call their "24/7" number but it always gives a busy tone.

  Business response

  06/26/2024

  We apologize for the delay in responding to your email. We are transitioning to a new platform to improve our service and support for our valued customers. This transition has temporarily affected our response times, and we understand the frustration this may cause.

  We have responded to your latest email by asking your information as you have used a different email to reach out to us.Regarding your refund request, we have successfully canceled your order on our end. You will receive a separate email to notify you of the successful refund. You may expect the funds to reflect in your bank account within 1-3 business days, as the processing time varies based on your banks internal protocols. You can follow up with them for updates.

• Initial Complaint

  06/20/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Redge Fit promises "expedited three day shipping" so I placed an order for Father's *** on Monday, June 10. Father's *** came and went and still no package or shipping information. I reached out to customer service and on Monday, June 17 I was told my order had shipped but there was still no tracking information. When the tracking information was updated on Tuesday it says my order will arrive on Saturday, June 22 (still not coming by expedited 3 day as promised). What a joke. We'll see if this even arrives on Saturday, as promised. **************** was not apologetic at all and ignored my question about 3-day shipping.

  Business response

  06/20/2024

  As mentioned in the email, the  Redge Portable Gym Machine - 6 BANDS  have been backordered due to unexpected demand. We are able to replenish our warehouse last June 17, 2024 and have started shipping the backorders as soon as possible.
  
  The item is already in transit to the customer's home address via **** ****************** with the estimated delivery on or before Saturday, June 22 by 7:00 P.M.
  
  
  We offered the customer a ****** subscription with our app (******************************************************). We are still waiting for the customer's reply regarding the offer. 

  Customer response

  06/26/2024

   
  Complaint: 21873426
  
  I am rejecting this response because: I have sent the email address to the business (last Friday) and still have not received the promised free one year subscription to the mobile application.
  
  Sincerely,
  
  ***************************

  Business response

  06/26/2024

  Hi ********,
  

  We have manually activated your Redge app subscription on our end through your email: ********************* Kindly sign out and sign in again and let us know if you are able to access all the premium features in the app.
  
  
  

• Initial Complaint

  06/17/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I made a purchase with this company after seeing multiple ads for several weeks across all social media platforms and have wanted a great resistance band workout. They have a 3 day shipping and everything on their websites list multiple ways to get in touch with them and that everything is in stock. Only after the purchase is complete and a few days go by with no update to shipping or delivery do I feel like something is off. I try to email, they respond within a day saying that what I ordered is out of stock its set to arrive tomorrow and they will ship out, they offer the warranty they have for free. I respond accepting and asking for more info. No response, no warranty has shown its been applied. I reach back out, no response. I reach out on ********* where they invite consumers to reach out if any issues occur. No response. I try to call the number they have listed in multiple places, despite what time of day it is the phone number is always busy and hangs up without an opportunity to speak to anyone or leave a message. I try the automated messaging system that connects with a member of their customer support staff, no answers whatsoever not even from the automated response machine. At this point I dive deeper and multiple people have this same issue. At this point it feels like a scam. I would like the product I purchase. I would like their team to respond to me, and at this point some kind of compensation other than a warranty which doesnt seem to hold much weight seeing as they dont respond at all. Please help with this issue as I find it absolutely absurd I even have to go to this length for a product I could have ordered off Amazon and had no issues with. Thank you for your time.

  Customer response

  06/17/2024

  They have since read my message I sent on ******** and blocked me from their profile and from sending further messages

  Customer response

  06/17/2024

  They have since read my message I sent on ******** and blocked me from their profile and from sending further messages

  Customer response

  06/17/2024

  They have since read my ******** messenges and blocked me from sending further messages or viewing their profile.

  Business response

  06/18/2024

  We wanted to inform you that we have not blocked you on our social media accounts. To ensure a more efficient and direct response to your inquiries, we kindly request that you reach out to us via email at ********************************** for any support-related issues. Using our support email will help us assist you more effectively and ensure your concerns are addressed promptly.

  To assist you further, please advise your order number. As your name is currently not under our purchase records, the order number will help us to verify your purchase. Please check your SPAM mail if you are not able to see it in your inbox. Please provide us as well your FULL name and complete shipping address which you used when you placed the order from our site.

• Initial Complaint

  06/12/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Bought a Redge Fit system from the Redge Fit website on May 19. Website says "guarateed" 3 day shipping. It's been almost a month and I've received nothing. The customer service line is constantly busy, so talking to them is impossible. Tried contacting thru social media and they delete all comments. **************** chat is copy and paste responses with no answers to my questions, as are all emails. Website says product is in stock and ships within 1 business day, yet I've been given an automated response of our product being in cue to ship for almost a month now. Tried canceling the order and still cannot get a single human response or answer. This company is very sketchy and I feel like I (and others) are being scammed.

  Business response

  06/17/2024

  Hi ********,
  
  We have repeatedly informed you that your order was backordered due to high demand and we will start shipping your order on June 14, 2024. We offered you an compensation for the Redge Care + Lifetime Warranty (valued at $19.99) for free. 
  
  Regarding your refund request, your item was already shipped last June 15, 2024 via **** with tracking number: 1Z71R169YW93035935. You can track it here: ****************************************************************************************************************
  
  To proceed, we may still apply the offer we provded above on your purchase. However, if you prefer to get a full refund, you may need to return the item back by  following our return instructions below:
  
  ******************************************************************

• Initial Complaint

  06/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 02 May I ordered the Redgefit portable gym from their website, Order #******. The website has the option to ship to an APO address listed, but a member from the staff e-mailed me to say I needed to provide a physical shipping address. I explained that I am US military stationed overseas, and that their website has APO addresses as an option. The following day, I received an e-mail that the item had shipped. A *** tracking number was provided, and several weeks later, I sent a follow up e-mail to say that the item appeared to have been lost in transit, as the last date showing a status was 13 May. They confirmed that the shipment had been lost, at which point I requested a refund rather than re-shipping, since they continuously asked for a physical address. I was told by a customer service representative named **** that I would receive a follow up e-mail from their billing department to process the refund. I never received the follow-up e-mail, I never received the refund, their ***** number does not appear to work (possibly because I am stationed overseas) and they are non responsive on their Instagram. I have also e-mailed several times since their last correspondence on 28 May with no response.

  Business response

  06/06/2024

  We have provided a full refund to your account on June 6, 2024. You will receive a separate email to notify you of the successful refund. You may expect the funds to reflect in your bank account within ***** business days, as the processing time varies based on your banks internal protocols. You can follow up with them for updates.

• Initial Complaint

  10/10/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Within the first 2 days of receiving and using this product the fitness bands were snapping causing multiple bruising...after contacting company they assured me new bands were on the way..they never came even after numerous failed attempts to contact them...I see online that this is happening to everyone that is speaking up under comments on social media....I want a total refund on this junk ...

  Business response

  10/12/2023

  We are unable to process a refund to the customer as his purchased is beyond our policy. We checked  the order on our end and we can confirm that it is already beyond our 30-day Satisfaction Guarantee which starts on the date the item was delivered. The order was received last Friday, May 05, 2023. 
  
  Our policy lasts 30 days after the item has been delivered.  If 30 days have gone by since your order has been delivered, unfortunately, we cant offer you a refund or replacement.
  
  However, since we are unable to ship out the replacement on time, we will send the customer a new set of bands as a one-time courtesy.  We are currently waiting for the customer's response.
  
  

• Initial Complaint

  08/10/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered a redge fit bar and the cost in total was 59.95.I received an item on or about July 18th 2023 but it was not the item that I ordered.The item sent to me was a penile enhancement kit and not the fitness bar that I ordered.I contacted them immediately and they asked for all types of identifying sales info and I sent it in numerous times.They told me to send a picture of the item and I finally figured out how to do it.The company is saying they dont have that product in the store but that is what they sent me.Im 75 years old and have no use for a penile enhancement kit.I had just made two prior orders with them and there was no problem.I notified them within an hour of receiving the wrong item that I did not order it.I want either a refund or the exercise bar that I ordered.I am not responsible for receiving the wrong order and they are responsible.The date and time that I received the order is identical to their records of when the item was sent.

  Business response

  08/10/2023

  This is in response to the claims made by *********************** regarding his purchase with us which he received a different product.
  
  The customer reaches out to us via email last 07/19/2023 regarding his concern with his order. To further investigate the process, we requested the customer to send us a photo of the item that he received and the shipping label of the package. In this manner, we can verify with our warehouse team if they sent the package to the customer.
  
  If you will check the attached screenshot of our email conversation, we did not receive the requested information which delay the process. The customer may attach the information we requested here so that we can further assist him with his concern.
  
  We do not have any problems processing refunds or replacements to our customers as long as it is within our policy and we can verify it on our end.
  
  We attached a screenshot of our conversation with the customer for your reference.

  Customer response

  08/10/2023

   
  Complaint: 20446985
  
  I am rejecting this response because: I advised redge fit that I was having trouble sending the picture via e mail and that was the issue.They did receive the picture because they told me that they do not have that item in their store.This was their error and not mine and they are treating it like I have to prove over and over again what I had already explained to two or three people.Each person at redgefit asked for the same information over and over like they were not listening.Today I found a picture of the delivery sent by fed ex which has a picture of the item and the tracking number for the delivery.I attempted to send that picture to redgefit as well today.I told them that when the package came that I threw the box away and there was no invoice in the box.I will attempt to forward via email what I have sent to redgefit to the better business bureau but this has been a nightmare.the shape of the box on the fed ex ticket is consistent with the shape of the wrong item.it is not the shape of the order that I placed.I did send them the pictures and my email does show a picture attachment sent with the email.I am computer literate but not an expert on sending pictures via e mail.If necessary I will take pictures with a camera and forward them by mail but I believe they have the pictures.I will await their response and will send a chronology to the better business bureau if that is warranted
  
  Sincerely,
  
  ***********************

  Customer response

  08/10/2023

  I have been trying to provide the information that the company required and I thought the pictures and the emails were sent.I tried to send them via forwarding to the better business bureau as well and I may have made a mess of that or sent it repeatedly.I am not reluctant to take photos of the information that the company required and mail them if that is essential.I was under the impression that the company had the pictures and they already were informed via e mail that I tore the shipping container up and that there was no paperwork in the box which I could send to them.The company has to understand that the fault Lies with them and not with me as I did not ship the wrong order.not once did they try to make arrangements to have me return the wrong item at their expense.The proof I believe is in the picture sent by fed ex when they left the wrong item on the porch.They should be able to ascertain that the box is in the shape of the wrong item and not in the shape of the item that they reportedly shipped to me.there is another picture of the first item that I ordered which is linear in shape and not the shape of the box that I received in the wrong order.The company is putting the burden on the customer and not on themselves.I had just placed two orders with them and had no problems.At this point the company must make clear what it is that they are missing and to not ask for items that I do not have like the original box or an invoice which was not in the box.Frankly the company and their customer support has not been equal to a simple ***** dollar transaction.emailing information has not worked out well but that is not a lack of effort **** cooperation.Lets get this over with because I am exhausted with this company.The wrong item is very heavy but if they are willing to pay the shipping cost then I can send that to them.Not once did they say send the wrong item back.

  Customer response

  08/10/2023

  I want to be ******* clear in what I need to do now so I can terminate my interaction with redgefit once resolution is achieved.I was never uncooperative and my efforts did not delay redgefit fulfilling their obligations to me.It simply was a matter of multiple efforts to deal exclusively by email and information got lost in the process repeatedly.Certainly as a 75 year old black male I was offended by receiving a penile enhancement kit.And redgefit was even more surprised that I received this product coming from them.There is no explanation fir that but the problem is not of my making.Redgefit should spell out in detail what they require and with the exception of the original container which was tossed immediately as garbage and a bill of lading or invoice which was not in the box I will attempt to provide it by some other means other than e mail.redgefit has no operational phone whereby business could be transacted.a phone that would allow me to send pictures and messages via text would have been indispensable.Additionally I want more information from the better business bureau about other consumer reporting agencies that deal with these types of issues.I am appalled by the treatment I received and redgefit being so inflexible and unwilling to ******* compromise to correct the problem.you cannot expect to have all the information that started with sending the wrong product.whether I get a refund or the original product that I ordered I cant just let this go.I am angry and Im not gonna stop until I am satisfied that there are additional repercussions fir redgefit in some formA ******************************************************************************************************************************** with unreasonable requests.some of which clearly cant be done.Redgefut should spell out what additional info they need which I know they already have and I will get it done.if there is a phone I can text that would do it.Thank you better business bureau fir your assistance.This is an exceptional and unusual case and exceptions should have been expected instead of hardline compliance to procedures that are clearly not applicable when you order an exercise bar and get a penile enlargement kit.

  Business response

  08/11/2023

  This is in response to the recent feedback we received from *********************** regarding the item that he received from us. We apologize if this has been a difficult experience for the customer and he had  to go through all this. We know this is taking too much of his time and effort already. Our aim is to have a smooth interaction and to resolve our customer's inquiries/concerns as soon as possible. It is not our intention to offend or cause any frustration to our customers as this is not in line with our brand. 
  
  Redgefit doesnt offer phone support at the moment, but no need to worry, were happy to help with any concerns in detail through email and chat. Redgefit specializes in selling fitness equipments. All our products are sold online using our secure website: ******************************************. We do not sell any penile enhancement as this is not in line with our brand. 
  
  We checked the customer's order (#******* on our end and it shows here that we shipped the user his order which is the ******************** Pull Up Bar-32 - 51 in via ***** with tracking number:74890988241635205350 and was delivered on 7/18/23 at 12:29 PM.
  
  In order to verify the customer's claim, we need to the customer to send us proof such as picture of the item received and the shipping label. If the user is not knowledgeable in sending a picture, the customer may able to ask assistance from others or search the steps in the website.
  
  As soon as verify the claim of the customer, we can issue a full refund or re-shipment of the correct item. 
  

  Customer response

  08/11/2023

   
  Complaint: 20446985
  
  I am rejecting this response because: I have been unable to provide the information that they requested in the manner that has been outlined by them.is it possible to go to the fed ex tracking system with the tracking number and view the picture of the item sent versus the original redgebar item sent where a comparison of the items could be made.fed ex gives a tracking number and a picture of the item that was left and you can see that the items are different.I keep telling redgefit that I threw the box away and have no shipping label.I will provide the fed ex tracking numbers.If this does not work I will photograph the item and send it.I wall send all three fed ex tracking numbers from orders That I made with redgefit.Number one  7/18/23 access a photo at *****.com/t/781063092281/en_US.that is the shipment with the wrong ordered item.

  number two this is the original ***** package with the first redgefit bar that I ordered 7/21/23 *****.com/t/781254820193/en_US.

  the third item the redgefit bands came by us postal service.

  if this does not work I will photograph the item and anything else that is required.you should be able to see the package or contact fed ex because there will be a difference in the weight of the packages.provide me with an address and a name and I will print and mail the pictures.if it comes to that.

  or take the wrong item back as I suggested.you sent it I did not order it.why would I have an item with the tracking number and date and time that is identical to your shipping information.Redgefit has been unreasonable as I stated because errors were made that I cannot compensate for like no invoice in the box etc.Procedures that should apply dont apply when a totally different item is shipped and confirmation items as bill or invoice are missing.Redgefit should have made an exception and been done with it.Im gonna do whatever I have to and I will shout it to the world in any manner that I can how redgefit screws up and then blames the customer.

  I told ********************** that the garbage truck was outside the same time that the package came and I just threw the box away not knowing that I had the wrong item.

  Even when I send the picture redgefit will say they dont send that kind of item.If it comes to that then additional action will be initiated.Thanks better business bureau.

  I would like to see a redgefit executive in my position and then be expected to prove an error that they did not make.

  
  Sincerely,
  
  ***********************

  Customer response

  08/11/2023

  The information provided by redgefit does acknowledge that I had issues with exculpatory confirmations via email.So I am appreciative of that fact.It does appear nonetheless that redgefit has made no efforts from their end on trying to ascertain how this happened.I have noted in their customer service reviews one star throughout the reviews that I read regarding their customer service.And while this is not necessarily an indication that service cannot be provided I would like to know if I have the option to go higher in this customer service chain to possibly secure a different outcome.To tell us the date of delivery and tracking number is not news because we knew that already.The issue was never that but what was delivered.Is there someone else that I have the option of communicating with.Are there others within the company that I can interact with if I am not satisfied with the responses provided to date.Thanking you in advance.

  Customer response

  08/11/2023

  If you go to zen hanger.com the item that I received is ****.5 pound p**** hanging system.I have attempted to email this to redgefit.the item is at a cost of ****** I believe so it is quite heavy and expensive.It would seem to me if redgefit followed up with federal express as I suggested the matter can be resolvedI will be unavailable until Monday and if redgefit has not secured any pictorial evidence from federal express then I will take individual pictures with my camera.please provide a name and address where the pictures can be sent.

  Customer response

  08/11/2023

  I described the zen hanger in my first email to redgefit after I received the wrong item.that item can be located on zen hanger.com and it cost 139 dollars and is a 6.5 pound p**** hanging system.I also described it as being heavy in my complaint.that is a picture of the item and it came in that black case.That is the item in my possession right now.

  Customer response

  08/13/2023

  I have spent an extensive amount of time dealing with this and I have kept every correspondence from the email that went through to the emails that did notI have kept all my complaint narratives in addition to the other emails that I sent to Redgefit separate from the complaint.As a last resort I have said that I would photograph pertinent information at my expense and send it to an address and an attention to name where I can send it.I have advised redgefit that I contacted ***** and they have the same pictorial evidence that the receiver gets when ***** delivers the package.It is clear that one item is a box and one is a linear shaped plastic bag.Both of those items should be redgefit bars and neither should be in a box as the redgefit bar is a bar not shipped in a box.The shipper has the same delivery pictures and has access to them and can contact ***** even if there is a need to ascertain the weight of both packages.Redgefit has done virtually nothing to resolve the issue at hand.They persist in skiing for a shipping label and I keep telling them that I threw the box away and there was no paperwork at all in the box.Additionally Redgefit can also defray the cost of having the item returned to them.Moreover Redgefit can go to zen hanger dot com and view the actual item that I received.It is a 6.5 pound p**** hanging system.I advised Redgefit within an hour of delivery that the item was a Zen hanger so it is also a matter of record that I described or named the item that was wrongly shipped to me while going on line to view the item and it is identical to the item that was shipped to me.Redgefit wants to adhere to rigid and unreasonable refund or replace standards that are not compatible with an error of this magnitude.It is unprofessional and counterproductive to look for documentation in a package that was not intended to come to **** hope that this can be my last communication unless you continue to ask for a picture of the item and you refuse to make arrangements to have the item shipped back to you and you can look at it and keep it.the value of the item is ****** and that is more than twice the cost of the redge and at approximately 60 dollars.Mireover the better business bureau should be willing to provide additional legal resources if Redgefit persists in doing virtually nothing and asking for everything.Thank you Better Business Bureau.I do not want the redgefit bar anymore.I have the shorter redgefit bar that I received on 7/21/23 and I do not want anymore products from redgefit unless they are complimentary because of the h*** that you have put me through and I do not want to subsidize this business financially with any of my money.

   

  Business response

  08/14/2023

  We would like to inform the customer that we already received the images/photos that he sent us regarding the product that he received from us. We have already forwarded this to our team for further investigation. In order not to prolong this case from the customer, we have provided a full refund to your account. You would be receiving a separate email to notify you of the successful refund. You may expect the funds to reflect in your bank account within ***** business days, as the processing time varies based on your banks internal protocols. You can follow up with them for updates. We sent a confirmation to the customer's email for notifiaction of the refund. 

  Customer response

  08/14/2023

  I have been informed by Redgefit today that they have processed a refund for me and so this complaint will now come to an end.This is my first dealing with the better business bureau and your assistance proved to be invaluable.PayPal has via text verified that the refund will be in my account by 8/16/23.I would prefer to cut ties with redgefit forever as this was like a full time job to get a ***** refund.Their customer service is terrible and they are not likely to get any better anytime soon.**** at redgefit was a good contact and I must give him his due.Thanks again.

  Customer response

  08/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I have been informed by Redgefit today that they have processed a refund for me and so this complaint will now come to an end.This is my first dealing with the better business bureau and your assistance proved to be invaluable.PayPal has via text verified that the refund will be in my account by 8/16/23.I would prefer to cut ties with redgefit forever as this was like a full time job to get a ***** refund.Their customer service is terrible and they are not likely to get any better anytime soon.**** at redgefit was a good contact and I must give him his due.Thanks again.

  
  Sincerely,
  
  ***********************

  Customer response

  08/14/2023

  I do accept their response and the matter is resolved effective today8/14/23

• Initial Complaint

  05/25/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I placed an order that promised 3 day shipping on April 15, 2023. On May 6, 2023, I requested and was approved to receive a refund because the product I purchased had not yet shipped. I still ha e not received a product or a refund that was promised via email with their support team.

  Business response

  05/29/2023

  We have aleady provided a full refund to the customer's purchase last 5/25/2023. Please see the attached screenshots as proof. We sent a refund notification email to ************************* **************************** last May 25,2023.
  
  

• Initial Complaint

  05/15/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered their product and paid in full on 2/27/2023 for the amount of $109.00. **** returned the item to the seller. I contact ridge fit customer service without any response.

  Business response

  05/31/2023

  We have provided a full refund on this account. The customer would be receiving an email for the confirmation.

• Initial Complaint

  05/01/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  RedgeFit sells a home work out system on TikTok. They market all their products with free three day shipping. Over the last year, numerous complaints on their website and videos have people furious. Taking customers money and never sending the product. Always claiming out of stock but never saying anything at time of purchase. **************** number never works. The email ********************* never replies. They have been taking peoples money for the last year.

  Business response

  05/08/2023

  This is in response to the complaint filed by ********************* to H33373536353435****39H (BBB). 
  
  We have already provided a full refund to the customer's account last April ******* via his **** ****. For reference, the customer may follow-up the refund using the Acquirer Reference Number (ARN): 24011343120000011363781
  
  Once the funds are released from our billing system, your bank will then oversee the completion of the refund. It usually has a turnaround time of ***** (maximum) business days. The processing time may vary depending on your banks internal protocols. For the status of your refund or to get updates as to when it will be credited back to your card, kindly follow up directly with your bank.
  
  The customer placed the order last April 26, 2023 at 8:05 pm from Online Store. We are having some delays with our orders and we have explained this to the customer through our email and chat conversation as attached. 
  
  We explained to the customer that we are having delays in replying to their emails/chats as we have very limited support currently as we're in the middle of a ticket surge and a lot of our agents are out. But you can see that we still replies to the customer.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩